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FLEXIBLE TICKETS

Book now, go when you're ready.

Our flexible tickets let you book with complete confidence

  • We know that having the freedom to change your travel plans is important to you. With our flexible ticket options, you can book safe in the knowledge that you can rearrange your trip if you need to.

    Tickets are on sale at least nine months in advance. We’ll be adding more trains to our timetables as restrictions ease and demand for tickets increases. Keep an eye on our website for more availability.

How do flexible tickets work?

So, you’ve booked a trip but then you’re no longer able to go abroad. Don’t worry, our tickets are now more flexible than ever*. Because we know things can change quickly at the moment. 

Here’s how they work across our travel classes:

Standard
  • You can easily rearrange your trip without paying an exchange fee up to 7 full days before departure. 
  • You can still change your booking within 7 days of your departure, but you’ll need to pay a $55 exchange fee for Standard tickets. 
  • All child tickets bought after 30 July 2021 can be exchanged for free at any point before you travel.
  • If you’re exchanging your ticket for a more expensive one, you’ll need to pay the difference in fare.
Standard Premier
  • You can easily rearrange your trip without paying an exchange fee up to 7 full days before departure. 
  • You can still change your booking within 7 days of your departure, but you’ll need to pay a $60 exchange fee for Standard Premier tickets. 
  • All child tickets bought after 30 July 2021 can be exchanged for free at any point before you travel.
  • If you’re exchanging your ticket for a more expensive one, you’ll need to pay the difference in fare.
Business Premier
  • Our most flexible travel class allows you to change your tickets free of charge at any point before your journey or claim a refund up to 60 days after your planned departure.
  • With our boarding guarantee available, if you want to travel at a different time on the same day, we will find you a seat on a train that suits you, even if Business Premier is full.



 


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Related information

Coronavirus information

Everything you need to know before you go, from travel requirements to testing and ticket flexibility
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Travel requirements

Essential information on the latest travel requirements to help you plan your journey.

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Book a COVID-19 test

Get access to a range of COVID-19 testing options at preferential prices.

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Terms and Conditions

Flexible tickets 

*Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee as long as tickets are exchanged 7 days or more before the departure date of their individual journey. 
 
Where tickets are exchanged within 7 days of the individual journey:

- adult tickets – will incur an exchange fee per person and per individual journey in Standard ($55) and in Standard Premier ($60).
- child tickets – tickets booked on or after 30 July 2021 will not incur an exchange fee. Tickets booked before 30 July 2021 will incur an exchange fee of $27.50 per person and per individual journey in both Standard and Standard Premier.

 Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded.

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