With our new extra flexible tickets, you can start planning a well-earned break in summer or autumn safe in the knowledge that you can always change your plans.
And tickets are on sale up until early December, if you’re planning on packing the second half of your 2021 diary to make up for lost time.
HOW DO FLEXIBLE TICKETS WORK?
So, you’ve booked a trip but then you’re no longer able to go abroad. Don’t worry, our tickets are now more flexible than ever*. Because we know things can change quickly at the moment.
Here’s how they work:
Terms and Conditions
*Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee as long as tickets are exchanged 7 days or more before the departure date of their individual journey.
Where tickets are exchanged within 7 days of the individual journey:
- adult tickets – will incur an exchange fee per person and per individual journey in Standard ($55) and in Standard Premier ($60).
- child tickets – tickets booked on or after 30 July 2021 will not incur an exchange fee. Tickets booked before 30 July 2021 will incur an exchange fee of $27.50 per person and per individual journey in both Standard and Standard Premier.
Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded.