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BOOK NOW. GO WHEN YOU'RE READY

Our flexible tickets let you book with complete confidence 

With our new extra flexible tickets, you can start planning a well-earned break in summer or autumn safe in the knowledge that you can always change your plans.  

And tickets are on sale up until early December, if you’re planning on packing the second half of your 2021 diary to make up for lost time. 

HOW DO FLEXIBLE TICKETS WORK? 

So, you’ve booked a trip but then you’re no longer able to go abroad. Don’t worry, our tickets are now more flexible than ever*. Because we know things can change quickly at the moment.  

Here’s how they work: 

  • You can easily rearrange your trip without paying an exchange fee up to 7 full days before departure. 
  • You can still change your booking within 7 days of your departure, but you’ll need to pay a $55 exchange fee for Standard tickets. 
  • Travelling with kids? All child tickets bought after 30 July 2021 can be exchanged for free at any point before you travel.
  • If you’re exchanging your ticket for a more expensive one, you’ll need to pay the difference in fare.

 

 

 

City or station
City or station

Which travel class to choose?

    • Unlimited ticket exchanges up to 7 days before departure.* Please note: there’s a fee of $55 per adult and $27.50 per child if you change your booking within 7 days of your trip. 
    • Bring two bags (up to 85cm long) and one piece of hand luggage. 
    • Unlimited ticket exchanges up to 7 days before departure.* Please note: there’s a fee of $60 per adult and $27.50 per child if you change your booking within 7 days of your trip. 
    • Relax en route in a spacious seat. 
    • Bring two bags (up to 85cm long) and one piece of hand luggage. 

     

    • Our most flexible travel class allows you to change your tickets free of charge at any point before your journey or claim a refund up to 60 days after your planned departure. 
    • With our boarding guarantee available, if you want to travel at a different time on the same day, we will find you a seat on a train that suits you, even if Business Premier is full. 
    • Use our taxi booking service to avoid waiting around upon arrival. 
    • Bring three bags (up to 85cm long) and one piece of hand luggage. 
    • Relax en route in an extra spacious seat. 

Terms and Conditions

Flexible tickets 

*Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee as long as tickets are exchanged 7 days or more before the departure date of their individual journey. 
 
Where tickets are exchanged within 7 days of the individual journey:

- adult tickets – will incur an exchange fee per person and per individual journey in Standard ($55) and in Standard Premier ($60).
- child tickets – tickets booked on or after 30 July 2021 will not incur an exchange fee. Tickets booked before 30 July 2021 will incur an exchange fee of $27.50 per person and per individual journey in both Standard and Standard Premier.


 Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded.

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