We recognise that many customers are changing their travel plans based on government advice, travel restrictions, or to protect their loved ones.
To provide you with flexibility and peace of mind, we are able to offer you an eVoucher if you are due to commence your outbound Eurostar journey between Friday 13 March and Monday 7 September 2020.
We will offer you an eVoucher equivalent to the full value of your current Eurostar train or Eurostar package (train + hotel) booking. Your eVoucher will be valid for 12 months from date of issue to travel to any Eurostar destination (subject to availability).
Please note that you do not have to travel before the expiry date on your voucher, you simply need to book your new journey before your voucher expires. You can make a booking up to six months in advance on most of our routes meaning you can travel up until late 2021.
No fees are applied, but if the value of your new booking is greater than the value of your eVoucher, we’ll ask you to pay the difference.
You will receive one eVoucher code for the total value of your booking.
You will receive one eVoucher code per passenger on your booking for each leg of the trip. So, if you booked a return trip for four people, you will receive eight eVoucher codes.
For simplicity, all eVoucher codes will be sent in one email to the email address you gave us.
You can use these vouchers together as one payment or as part payment for several bookings.
If you’re a Club Eurostar member and paid for your ticket using points, the points will be recredited to your account or you can request an eVoucher.
If you have booked a train + hotel package with a Travel Agent or Tour Operator, please contact them directly to discuss your options.
Please note that eVoucher requests must be submitted within two (2) months of your initial booked travel date. You’ll also need to apply for all your E-vouchers in one go, as we can’t process separate requests for the same booking.