Tickets go on sale between 138 and 190 days before departure. We price the tickets on our trains based on demand and availability, with cheaper tickets often selling out quickest.
All our Standard and Standard Premier tickets are exchangeable before departure. This is subject to availability and to paying any difference in price with the available fare on the day of exchange, plus a fixed fee of £30/€40 (in Standard) or £40/€50 (in Standard Premier) per person per leg to be exchanged. You can exchange your ticket within the same class or upgrade to Standard Premier but it must be on the same route as the original journey booked. If the available fare is less expensive than the original fare purchased, the difference in price will not be reimbursed.
**All our BP fares are fully exchangeable and refundable before and up to 60 days after departure. No fees and no difference in fare.
****ATTENTION: Tickets for journeys between Lille and Brussels are non-exchangeable and non-refundable.
When trains are full
It might be that all the seats on your chosen train are booked up already. You can still book a ticket, but we won't be able to reserve you a seat before you arrive.
Seats may become available on the day if some people cancel or decide not to travel. So, as soon as you arrive at the station, our team will do everything they can to find a seat for you.
If you'd like to make absolutely sure that you get a seat, it's best to choose a train that still has spaces available.
For Standard and Standard Premier bookings made over the phone or at the station, the service fee is 14 € per transaction.
The service fee is also charged for Standard and Standard Premier booking changes made over the phone.
Business Premier travellers are not charged as the fee is included in the price of their ticket, nor do we charge service fees of Eurostar™ carte blanche holders.
To avoid paying the service fee, just use eurostar.com or the Eurostar app to make and manage bookings.
Check-in Time Limit and reallocation fee
If you arrive after the Check-in Time Limit, we reserve the right not to allow you to check-in and board your train. In such circumstances and before your scheduled departure time as stated on your ticket, you may enquire at an open Eurostar ticket office at London Saint-Pancras, Paris-Nord, Ebbsfleet or Ashford in order to find out if it is possible to be reallocated on to the next available train of the day.
Subject to availability and to the payment of a reallocation fee of £44/€49, we may be able to transfer you to the next available train of the day provided this will not delay the relevant train departure.