Data collected
|
When we collect your data
|
Purposes
|
Legal basis for the use of your data
|
Your personal details including your email address, telephone number and, where appropriate, your address and date of birth
|
When you create an account
|
To make your purchases quicker and make it easier to manage your bookings
|
Your consent
|
When you book a journey for yourself and, where applicable, for the children with whom you will be travelling with
|
To send you your booking confirmation and provide the requested services to you
To help us better understand our customer base and to personalise the service we offer to you
|
Performance of our contractual obligations
Our legitimate interests
And/or
Your consent
|
When you take part in a competition
|
To process your participation in the competition and, where appropriate, enable you to access the prize
|
Your consent
|
When you wish to receive commercial information about our products and services
|
To promote our services and products which may be of interest to you
|
Your consent
|
When you join the Club Eurostar loyalty programme
|
So that you can become a member of the scheme enabling you to collect and use points earned through our services and those of our partners.
To analyse the performance of the Club Eurostar product and how this scheme will evolve following our merger with Thalys.
|
Consent
Performance of a contractual obligation
Legitimate interest
|
When you purchase products and services of our partners which are related to the journey you have booked with us (e.g. motor insurance, car hire, tickets for attractions, etc.)
|
To send you your booking confirmation and provide the requested services to you
|
Performance of our contractual obligations
|
When your train is disrupted or cancelled
|
To provide you with information about the status of our services and enable you, where appropriate, to exchange tickets, obtain a refund or access assistance
|
Fulfilment of our legal obligations
And
Performance of our contractual obligations
|
To provide the authorities with the requested relevant information in accordance with regulations
|
Fulfilment of our legal obligations
|
More sensitive data which may concern your health where appropriate
(For more details, please see the “Sensitive Personal Data” section)
|
When you request special assistance at a station and/or book a wheelchair journey
|
To fulfil your special requests and provide the requested service to you
|
Fulfilment of our legal obligations
And/or
Performance of our contractual obligations
|
If you are involved in an accident on board the train or at a station
|
To be able to identify the persons concerned and respond and provide help and assistance as necessary
|
Fulfilment of our legal obligations
And/or
Our legitimate interests
|
If you book a special meal such as a Kosher or gluten-free meal
|
To fulfil your special requests and provide the requested service to you
|
Performance of our contractual obligations
|
Contact that we have with you
(emails, letters, telephone calls, messages sent through our online messaging service, messages sent to us via social media and feedback provided)
|
When you contact us and make complaints
|
To process your requests in relation to bookings
|
Performance of our contractual obligations
|
When you respond to our surveys
|
To find out your opinion on our products and services so that we can assess and improve our products and services
|
Your consent
And/or
Our legitimate interests
|
Information about activities at stations obtained through remote surveillance cameras
|
When you go to stations
|
To put the necessary security arrangements in place at our stations
|
Fulfilment of our legal obligations
And/or
Our interests
|
Data from cookies or similar technologies (IP address, location, visited pages, reported errors, etc.)
To find out more, see the “How we use your data to personalise the service we provide to you” section below
|
When you accept cookies which we place on your terminal
When you update information in relation to your account
When you open our Newsletters
When you click on our advertisements
When you take part in surveys
When you agree to receive messages from us
|
To ensure the best possible use of our site, for web analytics and to provide you with content tailored to your interests
|
Your consent
|
Your payment card details
|
When you pay for your booking
|
To receive payments for your bookings
|
Performance of our contractual obligations
|
To detect and prevent fraud and financial crimes
|
Our legitimate interests
And/or
Fulfilment of our legal obligations
|
Individual or household level information
- Basic demographic information such as your age and spoken language
- Household composition such as the number of people in your household and if you have children
- Economic information including your estimated income bracket
- Your interests and hobbies, such as whether you like to ski or eat out
|
From third party data enrichment providers, such as Acxiom. The data we obtain from Acxiom has been collected from publicly available records such as the electoral roll, or, with your consent, from surveys or other brands and companies that you engage with.
|
To help us better understand our customer base and to personalise the service we offer to you
|
Our legitimate interests
|