Day of travel
When to arrive
Your arrival time depends on what ticket you have. If in doubt, arrive with time to spare and relax with a coffee and a croissant before you board.
Standard, Standard Premier, and Eurostar™ carte classique travellers
Arrive at least 30 minutes before departure, 45 minutes at busy times like weekends and bank holidays.
Business Premier and Eurostar™ carte blanche travellers
Arrive at least 10 minutes before departure.
If you arrive a little early in London, Paris, Brussels or Ebbsfleet, head to our exclusive Business Premier lounge to enjoy complimentary wi-fi, drinks and snacks for up to 90 minutes before departure.
Groups of 10 or more
Regardless of class, groups will need to arrive at least 1 hour before departure. Allow more time at busy times such as weekends and bank holidays.
Travellers needing assistance
Please allow yourself an extra 30 minutes on top of your normal arrival time.
All travellers for ski trains
Arrive 1 hour before departure.
What you need
You’ll need your ticket and your passport or identity card. If you’re travelling with children they’ll each need their own passport, even babies.
You don’t need to check in your luggage as long as you’re within your allowance and are able to carry it yourself.
Using the ticket gates
When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. If you have any problems, just ask one of our team for help.
Some tickets, valid on Eurostar but issued by other carriers, may not have a barcode so you'll need to check in at one of the desks.
If you don't have a seat number on your ticket, go to a check-in desk and we’ll let you know how and when you'll be given a seat.
Arriving at Brussels Midi/Zuid station
Ticket gates at Brussels-Midi/Zuid open once the previous train has departed, so ticket gate opening times will vary.
Access to the Business Premier lounge for Business Premier travellers and Eurostar™ carte blanche holders is allowed up to 90 minutes before departure.
Ticket gates - closure times and fees
Standard and Standard Premier
Ticket gates and checks close 30 minutes before departure.
The Business Premier ticket gates close 10 minutes before departure.
If you arrive after the ticket gates or checks close, we reserve the right to not allow you to board your train. If you’ve arrived before your train’s departure time, you can ask at the ticket office for a seat on the next available train. If there’s space, we’ll rebook your ticket and you’ll need to pay a £44 fee.