EXCHANGES AND REFUNDS

If your train is delayed for 60 minutes or more, you are entitled to claim compensation as listed below: 

• You have 2 months to claim an e-voucher to spend on a future booking at eurostar.com
• Your voucher will be valid for 12 months from the date of your delayed or cancelled train.

Please wait at least 24 hours before making a claim – this will give our systems time to process details of your delay.

 

Delay compensation rules

Length of delay	Get an e-voucher	Get a Cash refund
60 – 119 mins	25% of the cost of the affected leg as a Eurostar e-voucher	25% of the cost of the affected leg as a cash refund
120 – 179 mins	50% of the cost of the affected leg as a Eurostar e-voucher	50% of the cost of the affected leg as a cash refund
180+ mins	75% of the cost of the affected leg as a Eurostar e-voucher	50% of the cost of the affected leg as a cash refund

 

Claim your e-voucher

Claim a partial refund

 

If your train has been cancelled or announced as delayed before departure by more than 6o minutes, you can reschedule your trip for another date or swap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund.

Exchange your ticket for free: 

• You have 2 months from the date you were due to travel to exchange your ticket
• You can travel anytime in the same travel class following your exchange, subject to availability

 

Claim your e-voucher:

• Your voucher will be valid for 12 months from the date of your delayed or cancelled train

 

Request a refund:

• You have 2 months from the date you were due to travel to request a refund regardless of your ticket conditions