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Flexible Tickets

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Travel with greater freedom

With our flexible tickets, you can easily rearrange your trip if you need to, as long as you’re not changing the stations you’re travelling to or from.

Flexible ticket conditions

Here’s what you need to know if you’re travelling in Standard, Standard Premier or Business Premier.

Standard and Standard Premier

  • You can change the date or time you’re travelling without paying an exchange fee up to seven full days before departure.
  • If you change an adult ticket within seven days of departure, you’ll need to pay a $40 exchange fee . There’s no fee for changing child tickets.
  • In addition, if your new ticket is more expensive, you’ll need to pay the difference in fare.
  • Tickets are non-refundable and you can’t change your departure or destination stations.

TIP: You can change your ticket as many times as you like. So, if you want to postpone your trip but don’t have a new date in mind, we suggest exchanging your ticket for one of the same value later in the year. You can then exchange it again once you’ve made plans.

Business Premier

For the most freedom and flexibility, you may prefer to travel in Business Premier.

Exchanges and refunds

  • You can exchange or refund your ticket for free at any point before departure on all of our routes.
  • For trains between the UK, France and Belgium, we also allow exchanges or refunds up to 60 days after your booked departure if you decided not to travel.
  • To change your departure or destination stations, you’ll need to cancel your tickets and rebook your journey.

Our boarding guarantee
If you’d like to travel at a different time on the same day, we’ll find you a seat on a train that suits you, even if Business Premier is full. Please note that we don’t offer this guarantee on our trains to or from the Netherlands at the moment.

Find out more here.

Flexible ticket conditions

Here’s what you need to know if you’re travelling in Standard, Comfort and Premium (including Children, Youth and Senior fares).*

Standard and Comfort

  • You can change the date and time you’re travelling without paying an exchange fee, up to seven days before departure.
  • If you change a ticket within six days of departure, you’ll need to pay an exchange fee of €15 per ticket.
  • In addition, you’ll need to pay any difference between the old and new fare.
  • You cannot change your departure or destination stations.
  • You can get a full refund up to seven days before departure. Tickets are non-refundable within six days of departure.

Premium

  • You can change the date and time you’re travelling without paying an exchange fee, up to one hour after departure.
  • In addition, you’ll need to pay any difference between the old and new fare.
  • You can get a full refund up to one hour after departure.
  • To change your departure or destination stations, you’ll need to cancel your tickets and rebook your journey.

*Excluding promotional fares, seasonal tickets and special fares not offered for sale on Eurostar.com.

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