With our flexible tickets, you can easily rearrange your trip if you need to, providing that you’re not changing the stations you’re travelling to or from.
Here’s what you need to know if you’re travelling in Standard, Standard Premier or Business Premier:
For the ultimate in freedom and flexibility, you may prefer to travel in Business Premier.
Exchanges and refunds
Our boarding guarantee
If you’d like to travel at a different time on the same day, we’ll find you a seat on a train that suits you, even if Business Premier is full. (Unfortunately, we can’t offer this guarantee on our trains to or from the Netherlands at the moment.) Find out more here.
Terms and Conditions
*Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee, as long as tickets are exchanged 7 days or more before the departure time of their individual journey. When tickets are exchanged within 7 days of the individual journey:
Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded.