What's new in Business Premier
We know you need to make the most out of your time on our train. That’s why we’ve found even more ways of making your trip easier and more enjoyable, from hosts to welcome you at the station to an app to help you organise your trip.
ENJOY COMPLETE FREEDOM AND FLEXIBILITY
We know your plans can change at the drop of a hat, and that’s why Business Premier offers tickets that are flexible.
You can exchange or get a refund for your ticket before and after departure.
If you’re travelling between London and the Netherlands, you can get a refund, or exchange your ticket up until departure.
You can also exchange your ticket to travel on our indirect route from the Netherlands to London. You’ll need to take a Thalys train from the Netherlands to Brussels and change onto a Eurostar train there.
You’ll also find dedicated Business Premier ticket offices near the ticket gates in London, Paris and Brussels where you can book and exchange tickets.
Plus, with our boarding guarantee available, if you want to travel on a different train that day, we guarantee to find you a seat on a train that suits you, even if Business Premier’s full.
Sorry, but our boarding guarantee isn’t available if you’re travelling between London and the Netherlands. Check our terms and conditions.
BUSINESS PREMIER TICKET GATE
The dedicated Business Premier ticket gates close 10 minutes before departure, so you can make the most of your time before heading to the station.
Simply scan your ticket barcode at the gate, then breeze straight through security and passport control and into the Business Premier lounge.
If you’re travelling from the Netherlands, please allow a little extra time. You’ll need to scan your ticket at the NS gates to gain access to main station concourse. Then head to the Eurostar departures building on platform 15b in Amsterdam or platform 2 in Rotterdam. Once you’re there, a member of our team will check your ticket (ticket checks close 20 mins before departure). You’ll then go through security and passport control.
Want to get your tickets? Find them in the Eurostar app, download them to your Wallet, print them at home or collect them at the station. Please note you’ll be charged a fee for printing your tickets at the station in the Netherlands.
BUSINESS PREMIER LOUNGES
Start your journey in style, relaxing with tasty treats, a wide selection of drinks and a range of magazines and newspapers in our exclusive Business Premier lounges.
With free wi-fi, it’s also the perfect place to catch up on any last minute emails or download the latest titles from our digital library. Just don’t forget there’s a train to catch...
Business Premier lounges are available to Business Premier travellers and Eurostar™ carte blanche holders. You'll find them in our London, Paris, Brussels and Ebbsfleet departure lounges. There’s also an exclusive quiet area in the Ashford departure lounge.
There’s no Eurostar Business Premier lounge at Amsterdam or Rotterdam. But you can access the NS Lounge at both stations by showing your ticket to a member of staff.
TUCK INTO A THREE-COURSE MEAL
From hearty breakfasts and light bites to delicious lunches, afternoon teas and indulgent dinners, our Business Premier menus have been designed with Michelin-starred chef Raymond Blanc OBE.
What better way to get set for the day ahead or just unwind on the home straight?
HAVE A TAXI READY AND WAITING
Enjoy seamless door-to-door service and beat the queues when you arrive by booking a taxi in the Business Premier lounge or once you’re on board. Simply speak to a member of the team and they’ll arrange everything.
WHEN YOU ARRIVE
In London and Brussels look out for the driver at arrivals holding a sign with your name. In Paris and your driver will meet you at the end of the platform.
PAYING FOR YOUR TAXI
You’ll need to pay the driver directly in cash or with a credit card.
In London prices start from £19. This includes the car park fee and 15 minutes’ waiting time.
Taxi charges in Paris are by the meter with an additional call out charge of €10 to €15 depending on the waiting time.
In Brussels, the price of the journey, including waiting fees at the station, is €25 for any destination within the 19 municipalities of the Brussels Capital Region. For any destination, charges are by the meter with a minimum of €25.
CATCH UP ON SOME READING
And if you've got your laptop or tablet with you, simply connect to the free wi-fi and take your pick of the lifestyle, fashion, travel, sports and news titles available in our digital library.