Guide and assistance dogs and assistance cats
This info doesn’t apply when travelling between Belgium, France, the Netherlands, and Germany.
Travelling to and from London on Eurostar with assistance animals
Certain sections of this page are currently being updated. For more information on our accessibility provision, please see our Accessible Travel Policy.
We accept up to four guide or assistance dogs or assistance cats on board each of our trains. However, they’re subject to approval through our contact centre at least 24 hours before departure and in our stations on the day of travel. They must also travel with their owner.
Here you'll find everything you need to know about travelling with your assistance animal on Eurostar to and from London.
You can travel with a guide or assistance dog or assistance cat between these stations:
In the UK:
London St Pancras International
Paris Gare du Nord
Guide and assistance dogs and assistance cats travelling with their owners as an auxiliary aid are allowed on our trains.
We accept a maximum number of four guide or assistance dogs or assistance cats (in total) per train.
There is no charge for the animal’s ticket.
You’ll need to contact us and fill out a pre-approval form at least 24 hours before you travel. You'll find our contact details in the 'Contact us' section below.
If you need help getting to or from the train, you can book assistance by calling our team at least 24 hours before departure on one of the following numbers:
UK and the Netherlands: +44 (0)3432 186 186
France: +33(0) 1 70 70 60 99
Belgium: +32(0) 2 400 67 76
Monday to Friday: 08:00 - 18:00 (UK time)
Saturday and Sunday: 08:00 - 15:00 (UK time)
UK public holidays: 08:00 - 15:15 (UK time)
Or, you can fill out this contact form.
For more information, visit our accessible travel page or download our passenger leaflet, Making rail accessible: Helping older and disabled passengers.
When travelling between the UK and the EU, you'll need one of the following documents for your guide or assistance dog or assistance cat:
- Their own Eurostar ticket
- A microchip or a tattoo applied on or before 3 July 2011
- A valid rabies vaccination
- A valid tapeworm vaccination (for dogs, when travelling to the UK)
- An animal health certificate, unless you have a pet passport issued in an EU country or Northern Ireland
- Proof that your pet has been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number from Eurostar)
Find out more on the UK government website.
Important: Please check that your guide or assistance dog or assistance cat has the correct documents and vaccinations well in advance. Otherwise, your dog or cat may be placed in quarantine for up to four months.
Please check the rules of the country you’re travelling to for any additional restrictions or requirements before you travel.
If you have any general questions, please contact the Pet Travel helpline.
Phone: +44 (0)370 241 1710 (open Monday to Friday 08:30 – 17:00, UK time)
You can also find helpful information on the UK government website.
On the day of departure, you must arrive in the station at least 60 minutes before your train departs, with the following documents.
- Your Eurostar ticket
- Your passport
Your dog’s or cat’s documents
- Their Eurostar ticket
- Their travel documents outlined above
- Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number from Eurostar)
Please check your dog or cat has the correct documents and vaccinations well in advance. Otherwise, they may be placed in quarantine for up to four months.
Please note that we allow guide or assistance dogs and assistance cats as an auxiliary aide. Therefore, we only accept guide or assistance dogs or assistance cats travelling with their owners.
Where to go
You must arrive at the station 60 minutes before your train departs.
No matter where you are travelling to or from, you’ll need to see a member of Eurostar staff, who will complete the final travel document checks for your guide or assistance dog or assistance cat, and approve the animal for travel.
If you don't see a Eurostar staff member before making your way through the ticket gates, we cannot approve the animal for travel.
You can get in touch with our team during the following UK hours:
- Monday to Friday – 08:00 - 18:00 (UK time)
- Saturday and Sunday – 08:00 - 18:00 (UK time)
- UK public holidays – 08:00 - 15:15 (UK time)
- For the UK and the Netherlands: +44 (0)3432 186 186
- For France: +33(0) 1 70 70 60 99
- For Belgium: +32(0) 2 400 67 76
Get in touch by filling out this contact form and selecting the Accessible Travel button.
Important: the urgent assistance request should be selected only if you are travelling out of our office hours and your journey is within the next 24 hours.
Or write to:
Eurostar Assistance Team
2nd Floor Kent House
81 Station Road