ASSISTANCE DOGS

Come prepared to get on board with your assistance dog.   

If you travel with an assistance dog, there a couple requirements for travelling with Eurostar. You’ll find everything you need to know right here on this page. If you have any questions you can get in touch by calling +44 (0) 3432 186 186  and selecting option four.

Destinations

You can travel with an accredited or non-accredited assistance dog between these destinations:

 

In the UK

St Pancras International

Ashford International (only when travelling from the UK)

Ebbsfleet International

 

On the Continent

Paris Gare du Nord

Brussels-Midi/Zuid

Lille Europe

Calais Fréthun

Booking your journey

You have to book an assistance dog place so your dog has space to lie down beside you. We allow four dogs on each train and you can choose to travel at almost any time. Unfortunately, you aren’t able travel on a train that arrives in the UK after the last train from the UK has departed.

Call us on +44 (0) 3432 186 186 and choose option four to book your tickets.

To confirm your booking, we’ll need your assistance dog’s training documentation. What we need will depend on whether your dog’s accredited or not.

ACCREDITED ASSISTANCE DOGS
If your dog has been trained by an accredited association, we’ll ask for the name of their member organisation and the accredited association. After a quick check, we’ll be able to confirm your booking.

Member organisations

Assistant Dogs UK

Assistance Dogs Europe

Assistance Dogs International

International Guide Dog Federation

NON-ACCREDITED ASSISTANCE DOGS
If your dog isn’t trained by an accredited association, you’ll need to complete an application form and provide relevant details before we can confirm your booking. You’ll need to complete the form and send it to our Special Assistance team at least 48 hours before your journey. 

Call us on +44 (0) 3432 186 186 and choose option four for more information. 

SPECIAL ASSISTANCE 
If you need help getting to or from the train, you can book special assistance by calling our team on +44(0) 3432 186 186 and selecting option four. For more information, go to our special assistance page or download our Making Rail Accessible policy.

Getting a pet passport

The British government requires all animals coming into the UK have a pet passport – even if they usually live in the UK. So, you’ll need to make sure you get one for your assistance dog. Or you’ll need an official third-country certificate for non-EU listed countries and territories.

What is a pet passport?
Your assistance dog’s pet passport will show details of their microchip or tattoo, as well as their vaccinations and treatments. We’ll check it at the station, before you travel. If you’re travelling from the UK, you must make sure that your assistance dog is fully compliant with the rules of the EU PET Travel Scheme before it leaves the UK. If you’re travelling from the Continent and you don’t pass the checks, your dog won’t be able to travel.  

How do I get a pet passport?
To get a pet passport or find out more, you need to get in touch with the Department for Environment, Food and Rural Affairs (DEFRA).

Website: gov.uk/take-pet-abroad

Email: pettravel@ahvla.gsi.gov.uk

Phone: +44(0) 370 241 1710

On the day

DOCUMENTS TO BRING

Your documents

  • Your Eurostar ticket
  • Your passport

 

Your dog’s documents

  • Their Eurostar ticket
  • Their pet passport
  • Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number)

 

WHERE TO GO
We recommend that you arrive at the station 75 minutes before your train departs. You need to go to the Eurostar Assist meeting point, next to the ticket gates. Our team will meet you there to explain everything and check your documents.

Contact us

You can get in touch with our Eurostar Assist team every day between 9:00 and 17:00 by:

  • Calling +44(0) 3432 186 186 (choose option four)
  • Emailing contactus@eurostar.com (with ‘Assistance Dog’ in the subject line)

If you need to reach us outside of these hours, you can speak to our Customer Care team by:

  • Calling: 03432 186 186
  • Speaking to them via Live Chat on eurostar.com

They’ll take your details and pass them on to the Eurostar Assist team, who’ll get in touch.