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Important: Check COVID-19 travel requirements and complete documents before you go.

ASSISTANCE DOGS

Come prepared to get on board with your assistance dog.   

If you travel with an assistance dog, there are a few requirements for travelling with Eurostar. You’ll find everything you need to know right here on this page. 

Important: We allow guide and assistance dogs as an auxiliary aide; therefore, we only accept guide and assistance dogs travelling with their owners.

The UK guidance for travelling with an assistance dog has changed and you’ll need to show specific documents when you’re leaving or entering the UK. Please read the Travel documents section below for more information.

If you have any questions, you can get in touch by phone or email. See the Contact us section below for further details.

 

Destinations

You can travel with an accredited or non-accredited guide or assistance dog between these destinations:

In the UK:

St Pancras International


On the Continent:

Paris Gare du Nord

Brussels-Midi/Zuid

Lille Europe

Amsterdam

Rotterdam

 

Booking your journey

You have to book a guide or assistance dog place so your dog has space to lie down beside you. We allow four dogs on each train and you can choose to travel at almost any time. Unfortunately, you aren’t able to travel on a train that arrives in the UK after the last train from the UK has departed.

You can book your journey with a guide or assistance dog at least 48 hours before your trip by calling us on 03432 186 186, then selecting option 2, followed by option 4.

To confirm your booking, we’ll need your guide or assistance dog’s training documentation. What we need will depend on whether your dog’s accredited or not.


ACCREDITED GUIDE AND ASSISTANCE DOGS

If your dog has been trained by an accredited association, we’ll ask for the name of their member organisation and the accredited association. After a quick check, we’ll be able to confirm your booking.

Member organisations:

Assistant Dogs UK

Assistance Dogs Europe

Assistance Dogs International

International Guide Dog Federation


NON-ACCREDITED GUIDE AND ASSISTANCE DOGS

If your dog isn’t trained by an accredited association, you’ll need to complete an application form and provide relevant details before we can confirm your booking. You’ll need to complete the form and send it to our Special Assistance team at least 48 hours before your journey

For more information call us on +44 (0) 3432 186 186 and choose option 2, followed by option 4. 


SPECIAL ASSISTANCE 

If you need help getting to or from the train, you can book special assistance by calling our team on +44(0) 3432 186 186 and selecting option 2, followed by option 4. For more information, go to our special assistance page or download our Special Assistance Guide.

Travel documents

You can no longer use the EU pet passport scheme when travelling to the EU so please allow at least one month before travel to arrange your travel documents. You’ll need an animal health certificate (AHC) for your assistance animal. Find out more on the UK government website.

Important: Please check that your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months.

When travelling to an EU country, your pet needs:


Check the rules of the country you’re travelling to for any additional restrictions or requirements before you travel.

Pet Travel Helpline

If you have any general questions, you can call the Pet Travel Helpline on 0370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email pettravel@apha.gov.uk. You can also find helpful information on the UK government’s website.

 

On the day

DOCUMENTS TO BRING

Your documents

  • Your Eurostar ticket
  • Your passport

 

Your dog’s documents

  • Their Eurostar ticket
  • Their travel documents referred to above
  • Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number)


Important: Please check your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months. Please note, that we allow guide and assistance dogs as an auxiliary aide; therefore, we only accept guide and assistance dogs travelling with their owners.



WHERE TO GO

We recommend that you arrive at the station 75 minutes before your train departs. You need to go to the Eurostar Assist meeting point (booth 5), next to the ticket gates. Our team will meet you there to explain everything and check your documents.

 

Contact us

You can get in touch with our Eurostar Assist team; Monday to Friday, 08:00 to 17:00 UK time (closed on weekends and UK bank holidays) by:

  • Calling +44(0) 3432 186 186 - select option 2, followed by option 4
  • Emailing contactus@eurostar.com (with Guide and Assistance Dog in the subject line)
  • Speaking to them via Live Chat on eurostar.com

If you need to reach us outside these hours, please contact us via our contact us page and select Special Assistance or Urgent Special Assistance in the category drop down menu.

Important: the Urgent Special Assistance request is to be selected only if you are travelling during our out of office hours and your journey is within the next 48 hours. 


Pet Travel Helpline

If you have any general questions, you can call the Pet Travel Helpline on +44 (0) 370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email pettravel@apha.gov.uk. You can also find helpful information here.