You can travel with an accredited or non-accredited guide or assistance dog between these destinations:
In the UK:
St Pancras International
On the Continent:
Paris Gare du Nord
Booking your journey
You have to book a guide or assistance dog place so your dog has space to lie down beside you. We allow four dogs on each train and you can choose to travel at almost any time. Unfortunately, you aren’t able to travel on a train that arrives in the UK after the last train from the UK has departed.
You must book your guide or assistance dogs ticket before travelling. Please call us at least 48 hours before your trip on +44(0) 3432 186 186 and select English or French, followed by option 4.
To confirm your booking, we’ll need your guide or assistance dog’s training documentation. What we need will depend on whether your dog’s accredited or not.
ACCREDITED GUIDE AND ASSISTANCE DOGS
If your dog has been trained by an accredited association, we’ll ask for the name of their member organisation and the accredited association. After a quick check, we’ll be able to confirm your booking.
NON-ACCREDITED GUIDE AND ASSISTANCE DOGS
If your dog isn’t trained by an accredited association, you’ll need to complete an application form and provide relevant details before we can confirm your booking. You’ll need to complete the form and send it to our Special Assistance team at least 48 hours before your journey.
For more information call +44(0) 3432 186 186 and select English or French, followed by option 4.
If you need help getting to or from the train, you can book special assistance by calling our team on +44(0) 3432 186 186 and selecting English or French, followed by option 4. For more information, go to our special assistance page or download our Special Assistance Guide.
You can no longer use the EU pet passport scheme when travelling to the EU so please allow at least one month before travel to arrange your travel documents. You’ll need an animal health certificate (AHC) for your assistance animal. Find out more on the UK government website.
Important: Please check that your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months.
When travelling to an EU country, your pet needs:
- their own Eurostar ticket
- a microchip
- a valid rabies vaccination
- an animal health certificate unless you have a pet passport issued in an EU country or Northern Ireland
Check the rules of the country you’re travelling to for any additional restrictions or requirements before you travel.
Pet Travel Helpline
If you have any general questions, you can call the Pet Travel Helpline on 0370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email email@example.com. You can also find helpful information on the UK government’s website.
On the day
DOCUMENTS TO BRING
- Your Eurostar ticket
- Your passport
Your dog’s documents
- Their Eurostar ticket
- Their travel documents referred to above
- Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number)
Important: Please check your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months. Please note, that we allow guide and assistance dogs as an auxiliary aide; therefore, we only accept guide and assistance dogs travelling with their owners.
WHERE TO GO
We recommend that you arrive at the station 75 minutes before your train departs. You need to go to the Eurostar Assist meeting point (booth 5), next to the ticket gates. Our team will meet you there to explain everything and check your documents.
You can get in touch with our Eurostar Assist team; Monday to Friday, 08:00 to 17:00 UK time (closed on weekends and UK bank holidays).
Call +44(0) 3432 186 186 and select English or French, followed by option 4.
f you need to reach us outside these hours, please contact us via our contact us page and select Special Travel Needs in the category drop down menu and Special Assistance or Urgent Special Assistance in question drop down menu.
Important: the Urgent Special Assistance request is to be selected only if you are travelling during our out of office hours and your journey is within the next 48 hours.
Pet Travel Helpline
If you have any general questions, you can call the Pet Travel Helpline on +44 (0) 370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email firstname.lastname@example.org.
You can also find helpful information on the UK government’s website.