
Guide and assistance dogs
Guide and assistance dogs can travel on Eurostar (subject to approval). You will need to book their ticket before you travel. You’ll find everything you need to know right here on this page.
Important: We allow guide and assistance dogs as an auxiliary aide; therefore, we only accept guide and assistance dogs travelling with their owners.
The UK guidance for travelling with a guide or assistance dog has changed and you’ll need to show specific documents when you’re leaving or entering the UK. Please read the Travel documents section below for more information.
If you have any questions, you can get in touch by phone. See the Contact us section below for further details.
You can travel with an accredited or non-accredited guide or assistance dog between these destinations:
In the UK:
St Pancras International
On the Continent:
Paris Gare du Nord
Brussels-Midi/Zuid
Lille Europe
Amsterdam
Rotterdam
You have to book a guide or assistance dog place so your dog has space to lie down beside you. We allow four dogs on each train and you can choose to travel at almost any time. Unfortunately, you aren’t able to travel on a train that arrives in the UK after the last train from the UK has departed.
Please email us using this contact form at least 48 hours before departure and click the Special Assistance button, followed by the Assistance Animals button. If we need more information we will call you directly. Or call us on +44 (0)3432 186 186 (select your language, then option 4).
To confirm your booking, we’ll need your guide or assistance dog’s training documentation. What we need will depend on whether your dog’s accredited or not.
ACCREDITED GUIDE AND ASSISTANCE DOGS
If your dog has been trained by an accredited association, we’ll ask for the name of their member organisation and the accredited association. After a quick check, we’ll be able to confirm your booking.
Member organisations:
International Guide Dog Federation
NON-ACCREDITED GUIDE AND ASSISTANCE DOGS
If your dog isn’t trained by an accredited association, you’ll need to complete an application form and provide relevant details before we can confirm your booking. You’ll need to complete the form and send it to our Special Assistance team at least 48 hours before your journey.
For more information, email us using this contact form at least 48 hours before departure and click the Special Assistance button, followed by the Assistance Animals button. If we need more information we will call you directly. Or call us on +44 (0)3432 186 186 (select your language, then option 4).
SPECIAL ASSISTANCE
If you need help getting to or from the train, you can book special assistance by emailing our team using this contact form at least 48 hours before departure and clicking the Special Assistance buttons. Or call us on +44 (0)3432 186 186 (select your language, then option 4). For more information, go to our special assistance page or download our Special Assistance Guide.
You can no longer use the EU pet passport scheme when travelling to the EU so please allow at least one month before travel to arrange your travel documents. You’ll need an animal health certificate (AHC) for your assistance animal. Find out more on the UK government website.
Important: Please check that your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months.
When travelling to an EU country, your pet needs:
- their own Eurostar ticket
- a microchip
- a valid rabies vaccination
- an animal health certificate unless you have a pet passport issued in an EU country or Northern Ireland
Check the rules of the country you’re travelling to for any additional restrictions or requirements before you travel.
Pet Travel Helpline
If you have any general questions, you can call the Pet Travel Helpline on 0370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email pettravel@apha.gov.uk. You can also find helpful information on the UK government’s website.
DOCUMENTS TO BRING
Your documents
- Your Eurostar ticket
- Your passport
Your dog’s documents
- Their Eurostar ticket
- Their travel documents referred to above
- Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number)
Important: Please check your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months. Please note, that we allow guide and assistance dogs as an auxiliary aide; therefore, we only accept guide and assistance dogs travelling with their owners.
WHERE TO GO
We recommend that you arrive at the station 75 minutes before your train departs. You need to go to the Eurostar Assist meeting point (booth 5), next to the ticket gates. Our team will meet you there to explain everything and check your documents.
You can get in touch with our team from 08:00 to 17:00 (UK time) Monday to Friday and 08:00 to 15:30 (UK time) on UK bank holidays.
Email us using this contact form and click the Special Assistance buttons. If you have an urgent assistance request outside of office hours, please click Special Assistance, then Urgent Special Assistance. If we need more information, we will call you directly.
Important: the Urgent Special Assistance request is to be selected only if you are travelling during our out of office hours and your journey is within the next 48 hours.
Otherwise, you can call:
+44 (0)3432 186 186 (select your language, then option 4).
Or write to:
Eurostar Special Assistance team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
UK
Pet Travel Helpline
If you have any general questions, you can call the Pet Travel Helpline on +44 (0) 370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email pettravel@apha.gov.uk.
You can also find helpful information on the UK government’s website.