Contact us
With high numbers of people travelling, our contact centre is exceptionally busy. The best way to contact us is via our Contact Us form. We will prioritise urgent requests and respond as quickly as possible. If we need more information we will call you directly. For some queries, you can find answers by visiting our online Help Centre.
Contact Eurostar
To let us know how your trip went, get in touch with our Traveller Care team.
The best way to contact us is via our Contact Us form where you can provide all details about your enquiry, including attachments where applicable. This allows us to prioritise and investigate queries more efficiently.
For travel to or from London (St Pancras International):
Our customer service team is available:
Monday to Friday - 08:00 - 18:00 (UK time)
Weekends - 08:00 - 15:00 (UK time)
UK bank holidays - 08:00 - 15:30 (UK time)
You can write to:
Eurostar Contact Centre
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
United Kingdom
If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within three months, you may wish to contact an alternative dispute resolution service.
For any other travel excluding travel to or from London:
Our customer service team is available:
Monday to Sunday - 06:00 - 21:00 (UK time)
You can write to:
Centre de Contact Eurostar
BP 14
1050 Ixelles
BELGIQUE
For all travel:
Call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator)
If you’ve left something on the train or in one of our departure lounges:
For travel to or from London (St Pancras International):
How to report a lost item depends on where you left it. Please visit our Lost Property page to find out more.
For any other travel excluding travel to or from London:
Call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator)
Our customer service team is available:
Monday to Friday - 06:00 - 21:00 (UK time)
If you have any media-related queries, please email press.office@eurostar.com.
Otherwise, you can write to:
Eurostar Corporate Communications
Eurostar International Ltd
Kings Place | 6th Floor | 90 York Way
London N1 9AG
United Kingdom
- Book online (no service fee)
- download your ticket
- upgrade*
- change your travel date or time*
- select your seat (journeys to/from London only)
- select your meal preference if you have a Business Premier or Standard Premier ticket (journeys to/from London only)
- view your options if your train is cancelled
*You may have to pay exchange fees and/or the difference in price between your old and your new ticket. Please refer to your ticket after-sales conditions. Find out more
Still need help?
The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference.
Or call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator). A £12 service fee may apply should you choose to book.
For travel to or from London (St Pancras International):
Our customer service team is available:
Monday to Friday - 08:00 - 18:00 (UK time)
Weekends - 08:00 - 15:00 (UK time)
UK bank holidays - 08:00 - 15:30 (UK time)
For any other travel excluding travel to or from London:
Our customer service team is available:
Daily - 06:00 - 21:00 (UK time)
Looking to make a booking for 10 people or more?
Visit our Group travel page to find out how we can help you plan your journey.
For travel to or from London (St Pancras International):
Get a quote or email groups@eurostar.com to find out more
Our team is available:
Monday to Friday - 08:00 - 18:00 (UK time)
UK bank holidays - 08:00 - 15:30 (UK time)
For any other travel excluding travel to or from London:
Email thalysgroups@eurostar.com
Our team is available:
Monday to Friday: 08:00 – 16:00 (UK time)
Prefer to call us?
For Groups enquiries across all of our destinations, please call +44 (0)3448 224 800 (cost of a local call depending on the operator)
Log into your Club Eurostar account to:
- Claim, redeem or share points,
- View your points statement,
- Update your account details.
Still need help?
The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible.
Alternatively, call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator).
Our team is available:
Monday to Friday - 06:00 - 21:00 (UK time)
You may also like
About Eurostar
Everything you need to know about our company, our service and our brand.
Eurostar board of directors
Providing the years of experience and expertise to keep Eurostar moving forward.