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Lost property

Left something at the station, or lost something en route? Find out how to track it down.
  1. Where did you lose your item?

    At one of our terminals: if you've lost a non-perishable item, it'll be kept at the lost property office at the station where it was found.

    On the train: it'll be taken to the lost property office at the train's destination station.


    You may need to pay collection, storage and/or postage charges.


    Perishable items will be disposed of at the end of the working day – all the more reason not to forget that Camembert under your seat.

  2. Help us help you

    To help us find your item more quickly, make sure you have the following details to hand when you get in touch:


    Date when the item was lost

    Train number (coach and seat number if possible)

    Description of the item

    Your contact details and address

Station information

london

London St. Pancras

If you have lost something in our departure lounge or on board our trains, please email our Eurostar lost property office on lost.property@eurostar.com. All non-perishable items are kept for 28 days.

For anything lost in St Pancras International outside of the Eurostar area, you should contact the station’s lost property office on +44 (0)20 8090 9922 or customerservice@excess-baggage.com. Alternatively, you can register your lost item online.

paris

Paris Gare du Nord

The SNCF lost property office in Gare du Nord is open Monday to Saturday from 08:00 to 20:00. It is located on level -1, next to the car rental agencies.

You can find information in French here about lost luggage, including how to check if an item has been found.

brussels

Brussels-Midi/Zuid

The SNCB lost property office is open 24 hours a day.

You can register your lost item online. If it’s been found, you'll need to pay a €5 fee when you collect it.

lille

Lille Europe

Tel: +33 (0)3 28 55 71 63

Email: ot.lille@cityone.fr

The SNCF lost property office is open 7 days a week from 07:30 until 19:00 (ECT).

More information about lost luggage [in French]

amsterdam

Amsterdam Centraal and Rotterdam Centraal

Please speak to a member of staff at the OV Service & Tickets Shop.

Find out more about lost property at Dutch stations

disney

Marne-la-Vallée/Chessy (Disneyland® Paris)

The SNCF lost property office is open Monday to Friday from 08:00 to 22:00 (ECT).

If you're still in Marne-la-Vallée when you realise you've lost something, go to the station information desk as soon as possible.

After a couple of days, your item will be forwarded to Paris Gare de l'Est.

More information about lost luggage [in French]

image

French Alps (Bourg-Saint-Maurice and Moûtiers)

Bourg-Saint-Maurice [in French]

Moûtiers [in French]

Related links

Luggage Allowance

All you need to know about luggage allowances when travelling on Eurostar.

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Musical instruments

Whether you’re off to a concert or just taking your guitar on your travels, here’s everything you need to know.

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Sports equipment

Whether you’re taking skis or a set of boules, here’s all you need to know.

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Prohibited items

What you can and cannot take on board as luggage.

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