The EU will introduce a new Entry/Exit System (EES) at a date yet to be confirmed. This border requirement will apply to non-EU nationals travelling to the EU. We’re getting ready and will have more info on our website in due course. For now, you can find out more here.
Your Lille Europe station guide
Lille Europe is just a short walk from the city centre, as well as Lille Flandres station and the Euralille shopping centre. There are different departure processes at Lille Europe depending on whether you’re travelling to London or Brussels. You'll find everything you need to know below.
Departure guide for travel to London
When to arrive
When leaving for London, your luggage and passport will be checked before you board.
For a smooth, stress-free departure, please arrive at the station at the time recommended on your ticket.
Find out more about our recommended arrival times.
Ticket checks
When you arrive at the Eurostar ticket booth or gates, simply scan the QR code on your paper ticket or on your mobile. You need to scan each ticket individually. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
Eurostar has two types of train – each with different seating capacities. Sometimes, we have to switch the trains scheduled to run, which means we have to reallocate seats. In such cases, you may be allocated a different seat number by a member of our team or when you scan your ticket at the gate.
Please ensure you hold on to your new seat information as you’ll need it to find your seat when you board.
Tickets issued by other carriers may not have a QR code, so you'll need to speak to a member of our team.
Passport/border control
Your passport will be checked twice – first by French authorities and then by UK Border Force.
Eurostar departure lounge
In the Eurostar departure lounge you’ll find the following facilities:
- A Relay shop
- Toilets with baby-changing facilities
- Wi-fi
- Vending machines (for drinks and snacks)
- A tax refund facility
- A children’s play area
Eurostar Premier area
We’re currently renovating the Eurostar Premier area, so it’s unavailable for now.
If you’re a Eurostar Premier traveller, Carte Blanche or Étoile Club Eurostar member, you’ll be entitled to snack and drink tokens which you can use at our partner Relay in the departure lounge. To find out more, speak to one of our team at the information desk in the departure lounge.
Boarding
Boarding will be announced around 15 minutes before departure.
Departure guide for travel between Belgium, France, Netherlands or Germany
A quick getaway
Please arrive at the station at least 20 minutes before your scheduled departure time. Then, just look for your train on the departure board and scan your ticket to reach the platform.
When the train arrives, hop on and find your seat.
To ensure an on-time getaway, please be ready to board at least five minutes before the scheduled departure time.
Accessible travel
Find everything you need to know about accessible travel, including how to book, help with your luggage, parking and station facilities and much more on our accessible travel page.
Station details and facilities
Facilities at Lille Europe
- A newsagent, food outlets and shops
- A bureau de change in Hall 3 View opening hours
- A Eurostar ticket office in Hall 4, which is open Monday to Friday: 07:00–21:30, Saturday: 07:00 – 21:00, and Sunday: 08:00 – 21:30
- A ticket office for connecting trains in Hall 1 View opening hours
- A left luggage facility in Hall 1 View opening hours
- Self-service ticket machines for national and regional trains in Halls 2 and 3
- Toilets with baby-changing facilities in Hall 1
- An Indigo car park on Boulevard de Leeds
- Car rental agencies in Hall 1
Lost property at Lille Europe
You can find further information on misplaced or forgotten items, including opening hours and how to check if an item has been found, on SNCF's website dedicated to lost property.
How to get to Lille Europe
By train: Lille Europe offers high-speed connections across France. For more information on how to get to Lille Europe by train, please visit sncf.com/en.
By Lille Métro, bus and tram: Lille Europe is served by the Lille Métro and tram lines, as well as a number of bus routes. For more information, visit ilévia.fr.
By car: Whether you’ve hired a car during your time in Lille or you’re being dropped off by family or friends, please see ViaMichelin for directions to Lille Europe.
Connections in Lille
When you get off your Eurostar train, go upstairs from the platform and into the main part of the station.
Look for your connecting train and platform on the departure screens. Platforms are normally displayed 15 minutes before departure.
Find your train and step on board with time to spare. Train doors close 2 minutes before departure.
When you get off your TGV inOui or TER train, go upstairs to the main part of the station and head straight to Eurostar Departures in Hall 4. Go through ticket, passport and security checks before boarding your train to London.
If your connecting train leaves from Lille Flandres, it’s a 10-minute walk from Lille Europe.
Take the main exit from the station, go down the escalators, and walk straight ahead.
You’ll pass the Euralille shopping centre on the left and Lille Flandres is just beyond it.
You can take the Eurostar up to Lille Europe and then change to a TGV train that goes all the way up to Disneyland® Paris (Marne-La-Vallée -Chessy station).
Travel documents
What travel documents do you need to travel on Eurostar? Find the answers you need here.
Customs
Everything you need to know about custom regulations when travelling between the UK and Europe.
Station guides
Everything you need to know about all of our stations, including facilities and departure process, plus much more.