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WHEN TO ARRIVE AT THE STATION

There’s no need to check in for Eurostar, just scan your ticket at the ticket gate.

Due to COVID-19 travel restrictions and different entry requirements for each of our destinations, we are asking customers to arrive at the station earlier to allow plenty of time for the necessary checks. The ticket gates also close a bit earlier. Please check your departing stations recommended arrival and gate closing time from the drop-down menu below.

IMPORTANT: You can see what time the ticket gates close but it’s important that you arrive at the station at the recommended arrival time as checks are taking longer than usual because of the impact of Brexit and the pandemic.


Select a station below to view the recommended arrival times:


London St Pancras International


Monday – Thursday only

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 90-120 45-60 45-60 90-120 90-120
How long before departure does the gate close? (mins) 30 10 10 30 30

 

Friday – Sunday only

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 120 45-60 45-60 120 120
How long before departure does the gate close? (mins) 30 10 10 30 30


Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.

Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.


Paris Gare du Nord
 

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 120 45-60 120 120 60-75
How long before departure does the gate close? (mins) 45 20 20 45 45


Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.

Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.


Brussels Midi/Zuid
 

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 90-120 45-60 90-120 90-120 60-75
How long before departure does the gate close? (mins) 45 15 15 45 45


Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.

Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.


Lille Europe
 

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 90 45-60 60-75 90 75-90
How long before departure does the gate close? (mins) 30 20 20 30 30


Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.

Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.


Amsterdam Centraal
 

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 75-90 45-60 45-60 45-60 60-75
How long before departure does the gate close? (mins) 30 20 20 30 30


Ticket gates
If you’re travelling from Amsterdam Centraal, please scan the barcode on your ticket at the NS ticket gates and head to the Eurostar departure building on platform 15b. Our team will check your tickets there.

Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.

Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.


Rotterdam Centraal
 

  Standard & Standard Premier Business Premier Carte Blanche members Classique & Avantage members Special Assist
How long before departure should I arrive? (mins) 75-90 45-60 45-60 45-60 60-75
How long before departure does the gate close? (mins) 30 20 20 30 30


Ticket gates
If you’re travelling from Rotterdam Centraal, please scan the barcode on your ticket at the NS ticket gates and head to the Eurostar departure building on platform 2. Our team will check your tickets there.

Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.

Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.


ePassport gates at our stations

If your European passport has an electronic chip in it, you can scan it at the ePassport gate, rather than using the passport control booth

Who they're for

These are for EU and EEA citizens who are over 18 and have a valid electronic passport. Look for the symbol below on the front of your European passport.

ePassport logo

 

How they work

French & Belgian Border Control

  1. Put the photo page of your passport face down on the glass and wait for the gate to read the chip. When the green light shows on the screen, the first gates will open so you can step forward.
  2. Stand on the footprints, look at the camera and wait for the facial recognition camera to scan you.
  3. If the scan matches your passport photo, the second gate will open and you can walk right into our departure lounge.


UK border control

  1. Walk through the first gate.
  2. Put the photo page of your passport face down on the glass, look at the camera and wait for the gate to read your passport and the facial recognition camera to scan you.
  3. If the scan matches your passport photo, the second gate will open and you can walk right into our departure lounge.