Due to COVID-19 travel restrictions and different entry requirements for each of our destinations, we are asking customers to arrive at the station earlier to allow plenty of time for the necessary checks. The ticket gates also close a bit earlier. Please check your departing stations recommended arrival and gate closing time from the drop-down menu below.
IMPORTANT: You can see what time the ticket gates close but it’s important that you arrive at the station at the recommended arrival time as checks are taking longer than usual because of the impact of Brexit and the pandemic.
Select a station below to view the recommended arrival times:
London St Pancras International
Monday – Thursday only
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 90-120 | 45-60 | 45-60 | 90-120 | 90-120 |
| How long before departure does the gate close? (mins) | 30 | 10 | 10 | 30 | 30 |
Friday – Sunday only
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 120 | 45-60 | 45-60 | 120 | 120 |
| How long before departure does the gate close? (mins) | 30 | 10 | 10 | 30 | 30 |
Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.
Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.
Paris Gare du Nord
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 180 | 45-60 | 180 | 180 | 180 |
| How long before departure does the gate close? (mins) | 60 | 30 | 30 | 60 | 60 |
Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.
Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.
Brussels Midi/Zuid
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 90-120 | 45-60 | 90-120 | 90-120 | 60-75 |
| How long before departure does the gate close? (mins) | 45 | 15 | 15 | 45 | 45 |
Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.
Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.
Lille Europe
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 90 | 45-60 | 60-75 | 90 | 75-90 |
| How long before departure does the gate close? (mins) | 30 | 20 | 20 | 30 | 30 |
Ticket gates
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.
Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.
Amsterdam Centraal
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 75-90 | 45-60 | 45-60 | 45-60 | 60-75 |
| How long before departure does the gate close? (mins) | 30 | 20 | 20 | 30 | 30 |
Ticket gates
If you’re travelling from Amsterdam Centraal, please scan the barcode on your ticket at the NS ticket gates and head to the Eurostar departure building on platform 15b. Our team will check your tickets there.
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.
Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.
Rotterdam Centraal
| Standard & Standard Premier | Business Premier | Carte Blanche members | Classique & Avantage members | Special Assist | |
| How long before departure should I arrive? (mins) | 75-90 | 45-60 | 45-60 | 45-60 | 60-75 |
| How long before departure does the gate close? (mins) | 30 | 20 | 20 | 30 | 30 |
Ticket gates
If you’re travelling from Rotterdam Centraal, please scan the barcode on your ticket at the NS ticket gates and head to the Eurostar departure building on platform 2. Our team will check your tickets there.
Everybody needs to scan their ticket so we know who’s coming on board. When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually – even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If you don't have a seat number on your ticket, speak to a member of our team and we’ll let you know how and when you'll be given a seat. If you have any problems, just ask one of our team for help.
Tickets issued by other carriers may not have a barcode so you'll need to speak to a member of our team.
