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GETTING YOUR TICKET

Get your tickets on your mobile device, print them at home or collect them at the station.

You can

  • download a mobile ticket and save it to your Wallet app
  • find your ticket in the Eurostar app
  • print your ticket at home
  • collect it at the station

Once you’ve booked and paid for your ticket you’ll receive a confirmation email with your six-letter booking reference and a link to ‘Get your ticket’.

You’ll need to fill in your contact details before you can get your ticket. This is so we can stay in touch if your journey’s disrupted for any reason.

Options

Mobile ticket

Find your ticket in the Eurostar app and you can check in with a quick scan of your mobile. Download the app for iPhone or Android.

  • Go to the Tickets section of the app
  • At the check-in gate hold the barcode up to the reader and the gate will open.

Note:

  • Mobile tickets are only available for bookings and exchanges made at least 48 hours before travelling.

Wallet (formally known as Passbook)

Wallet is an app that stores all your tickets in one place on your mobile device.

To get your tickets in Passbook format, go to Manage a booking, enter the contact details of each passenger, then click Email mobile tickets. We’ll email your tickets to you as an attachment.

When you open the attachment, press Add and your ticket will be added to the Wallet app. When it comes to checking in, just hold the barcode of the Wallet ticket up to the reader and voilà – the gate will open.

Note:

  • Wallet tickets are only available for bookings without connecting journeys.
  • Wallet tickets aren’t available on Any Belgian Station and Any Dutch Station bookings
  • Wallet tickets are also available on Android and BlackBerry phones, through other apps like Google Wallet
  • If you change any details on your booking, you’ll need to save the updated ticket to your Wallet app

Print at home

  • Go to ‘Manage a booking’, on the top of your screen
  • Log in using your booking reference and passenger name
  • Enter the contact details of each passenger
  • Click Print tickets
  • You can then print directly or save your ticket on your computer to print later.

Why can’t I print at home?

  • If you’ve booked onward travel with another train operator the Print at home option won’t be available
  • If you’ve also booked UK rail travel with us you’ll need to collect your UK rail travel tickets from the station on departure.

Collect your ticket at the station

You can collect your Eurostar tickets from either the Eurostar self service ticket machines or Eurostar ticket desk at your departure station.

You’ll need your booking reference and the credit card you used to book the ticket to use the self-service machines. If you’re collecting from the ticket desk the cardholder will need to be present with ID.

You can’t use e-payment (virtual credit cards) if you’re collecting a ticket from the station.