ASHFORD INTERNATIONAL

You can request an eVoucher for the full value of your booking here.   

Your voucher will be valid for 12 months from date of issue to travel to any Eurostar destination from or to London St Pancras International (subject to availability). You don’t have to travel before the expiry date on your voucher, you simply need to book your new journey before your voucher expires. You can book up to six months in advance on most of our routes, so  you’ll be able to travel up until late 2021. No fee will be applied, but if the value of your new booking is more than the value of your voucher, you will have to pay the difference. 

Please note that requests must be submitted within 60 days of your initial outbound travel date. After this date you will, unfortunately, be unable to retrospectively claim a voucher. If you wish to request a refund please click here. 

As these stations are currently closed, you’ll need to buy a ticket to travel from or to St Pancras International instead.  

 

Getting to or from St Pancras International by train 

If you’re travelling to or from St Pancras International by train from Ebbsfleet or Ashford, please check the Southeastern timetable and fares here.   

 

When to arrive at St Pancras International?  

We recommend arriving at St Pancras International 60 minutes before your Eurostar train departs to allow plenty of time for ticket, security and passport checks. Ticket gates close 30 minutes before departure.

We’re receiving thousands of calls and emails right now, and it’s taking longer than usual for us to reply to everybody. We’d strongly encourage you not to call our contact centre, but to check eurostar.com for all the latest info instead.  For any other requests or questions, you can use this contact us form and select ‘Kent Station’ from the drop-down list. Apologies for the inconvenience caused.

By train: Ashford International is served by local train services from Kent and East Sussex provided by Southeastern and Southern Railway. Plan your train journey to Ashford from any station in England, Scotland or Wales at www.nationalrail.co.uk/planmyjourney.

By car: See http://route.rac.co.uk or www.viamichelin.com for directions

By coach
The new coach drop-off point situated next to the main entrance is ideal for group travellers.

• A bar, café, bureau de change and newsagent
• Our ticket office, which is on the upper level next to the ticket gates. It's open every day from one hour before the first departure until 17:00
  (Please note:a service fee of £10 applies to new Standard and Standard Premier bookings made at the station or over the phone)
• Self-service ticket machines
• A toddlers' play area
• Toilets with baby-changing facilities
• Cash machines (before check-in only)
• A Click & Park car park

Find out more at ashfordintl.co.uk

Once you're through security, you'll find:

• A newsagent, a café, and a bar.
• Wi-fi from The Cloud
• A quiet area for business travellers
• A bureau de change

To find out about disabled access at our stations, call us on 01777 777 878.

(also for items lost at Ashford and Ebbsfleet international)

For anything lost on one of our Eurostar trains please email our Eurostar lost property office on lost.property@eurostar.com.

The Eurostar lost property office is open from Monday to Friday, 10:00 to 17:00 (GMT)
All non-perishable items are kept for 28 days.