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Help during disruption

Don’t have an alternative travel date in mind?

We can offer you an eVoucher instead. It’ll be equal to the full value of your booking and valid until 30 June 2020 for travel before 12 December 2020.


Change journey

Book a hotel or taxi

Just have your booking reference and the last 4 digits of your ticket to hand, and we'll organise the rest for you.

Get compensation

We will automatically contact you within 24 hours to claim compensation for any delay over 1 hour. You can also get the ball rolling – claim compensation

We're so sorry for the inconvenience caused by a delay or cancellation to your Eurostar journey.