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Amsterdam Centraal
All about the departure platforms, station facilities, and special assistance at Amsterdam Centraal station.
Departing from Amsterdam Centraal station
Find everything you need to know about when to arrive and how to travel to our destinations in Europe and the UK from Amsterdam Centraal. The departure process differs depending on whether you're travelling to London on a direct train, via Brussels-Midi on an indirect train, or to any of our other European destinations. See the relevant sections on this page to prepare for your journey with Eurostar.
Ticket gates at Amsterdam Centraal
If you’re travelling on our direct train to London, you won’t need to scan your ticket at the station’s ticket gates. Enter the station via the main entrance ('Centrum zijde') and follow the signs for the ‘UK Terminal’. Access via ‘IJzijde’ is also possible but less direct. View map of Amsterdam Centraal. (opens in a new tab) (opens a PDF)
If you’re travelling to Antwerp, Brussels or Paris, or if you're travelling to London with a change in Brussels, please scan your ticket's QR code at the station’s ticket gates to access the platforms. Check the station screens to find out which platform your train will depart from.
Tickets issued by other carriers may not have a QR code, so you'll need to speak to a member of staff or press the (i) button next to the ticket gates for assistance.
We recommend downloading your ticket the day before travel. Save it to your Google/Apple Wallet or print it out to avoid issues.
Departure guide for our direct trains to London
Find out everything you need to know when travelling to London on one of our direct trains. If your journey to London includes a change in Brussels, check out the relevant section.
When to arrive at Eurostar departures
Please arrive at the station at the recommended time shown on your ticket. That way, you’ll have enough time to complete all required checks before boarding.
For the most up-to-date information, we’d suggest downloading your ticket close to your travel date.
Ticket checks close:
- 30 minutes before departure for Eurostar Standard and Eurostar Plus.
- 15 minutes before departure for Eurostar Premier.
Please ensure that you follow our advice and do not arrive just before ticket checks close.
Ticket checks
Make your way to the UK Terminal, where you’ll be welcomed by our staff. Please have your ticket ready to be checked.
Security
Once you’ve had your ticket checked by our staff, there’s a security check for you and your luggage.
Please make sure that you don’t go over the luggage allowance and that you don’t bring anything which is prohibited. There are no weight restrictions, as long as you can safely lift and carry your luggage by yourself.
If you have a pacemaker, please inform the security team before going through the metal detector. You may be asked to show your medical device ID card.
Passport control
Your passport (and any other travel document(s) you may need for your trip) will be checked twice – first by Dutch authorities and then by the UK Border Force.
Eurostar departure lounge
In the Eurostar departure lounge you’ll find the following facilities:
- Seating areas
- Plug sockets
- Pop-up café
- Water fountain
- Toilets
NS International Lounge – Regus Express
Before departing, Eurostar Premier travellers and Carte Blanche and Etoile members can relax in the NS International Lounge – Regus Express. It’s located on platform 2a.
Find out more about the NS International Lounge – Regus Express (opens in a new tab).
Make sure you head over to the UK Terminal in time for ticket, security, and border checks.
Travelling to London with a change in Brussels
Arrive at the station at least 20 minutes before departure, and board your train five minutes before it leaves. Check the station screens to find the platform your train to Brussels-Midi/Zuid will depart from.
Luggage and passport checks will take place in Brussels before you get on your train to London.
Trains to Paris, Brussels and Antwerp from Amsterdam Centraal
- Please arrive at the station 20 minutes before your train leaves.
- Check the departure board for your train and find the correct platform.
- Be ready to board five minutes before the scheduled departure.
- When the train arrives, get on and find your seat.
Booking accessible travel in Amsterdam Centraal
Find everything you need to know about accessible travel, including who we can help and how to book assistance.
Station details and facilities
· Cafés, shops and supermarkets
· Cash machines
· The NS International ticket office, open daily, 05:45-21:00
· The NS International Lounge, open 07:00–19:00 Monday to Friday and 10:00–18:00 at the weekend
· Luggage storage
· Self-service ticket machines
· Toilets with baby-changing facilities
· Bike rental and storage
The station is easily accessed on foot, by bike or by public transport. Car parking is discouraged as most of the city centre is closed to car traffic.
You'll need to scan your ticket's QR code at the station's ticket gates to enter and exit the station.
Using a mobile ticket?
To avoid accidental charges, don't scan a PDF or screenshot of your Eurostar ticket if your bank cards are stored on your phone. Save your ticket in Apple Wallet or Google Pay Wallet instead, and disable payments (NFC).
The ticket gates can read both QR codes on tickets and digital bank cards. Sometimes, they might read a bank card on your phone instead of your ticket's QR code, resulting in an incorrect payment of up to €20.
If you're charged in error, visit the NS website (opens in a new tab)to find out how to get a refund.
Tickets issued by other carriers may not have a barcode, so you'll need to speak to a member of staff or press the (i) button next to the ticket gates for assistance.
If you're continuing your journey within the Netherlands, you'll find trains to every corner of the country departing from Amsterdam Centraal. Book your journey (opens in a new tab)
Whether you’ve left an item behind at the station or on board, please check our Lost property page for more info.
Practical info
Address: Stationsplein, 15 1012 AB, Amsterdam
Phone number: +31 (0)30 751 51 55
Facilities: Car park, bike park, luggage lockers, shops and restaurants
Public transport: On Eurostar trains to Belgium and France, you can buy your ticket for public transport at the Eurostar Café, at the same price as buying a single ticket at the ticket desk.
Search for journey details using public transport in the Netherlands (opens in a new tab)
Car rental: You can take advantage of the Eurostar partnership with Hertz (opens in a new tab) to rent a car.
Airport connections: Amsterdam Schiphol International Airport.
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