The safety of our colleagues and customers is paramount, and due to the current circumstances surrounding Covid-19, we have taken the decision to temporarily close EuroDespatch. Therefore, it is with regret that we will be unable to offer any Eurodespatch services on our trains as of Monday 6 April until further notice.
If you're travelling with extra, oversized or restricted luggage, you'll need to use our registered luggage service, provided by EuroDespatch. We'll put your bags in a designated part of the train, so you'll know they’re well taken care of and won't take up space in your coach.
The service is only available on these routes:
- London and Paris
- London and Brussels
- London and Lille.
If you’re travelling from any other Eurostar station, you’ll need to stay within our usual luggage allowances.
Items accepted as registered luggage and charges
|Luggage, suitcases, bags, etc (maximum weight 30kg per item)||From £30 each (up to 3 items)|
|Sporting goods (e.g. golf clubs) and collectors' weapons||£30|
|Bicycles (boxed)||£30 - £40|
|Bicycled (fully assembled)||£35 - £55|
|Large, unwieldy items (e.g. large musical instruments)||£40|
Advance reservations can be made by calling +44 (0) 344 822 5 822, or by emailing EuroDespatch@eurostar.com
Door-to-door delivery service
If you want to avoid the hassle of luggage altogether, First Luggage will collect your bags from your home before you travel and have them waiting for you when you arrive at your destination.
First Luggage is the world’s leading international door-to-door luggage collection and delivery service. They’ll take the highest level of care with your belongings and all deliveries are securely tracked by state-of-the-art technology with email, text and phone alerts.
To find out more or to book, go to www.eurostarluggagedelivery.com, email firstname.lastname@example.org or call +44(0)1895 450188.
EuroDespatch Parcels Service
Help with your luggage
If you’re travelling as a group, let us take care of the luggage so you can relax en route.
Just drop your bags at least 90 minutes before departure and we’ll make sure they’re securely stored on board your train and unloaded when you arrive at your destination.
Our group luggage service is available in London, Paris and Brussels and trains to and from these cities have dedicated onboard luggage areas for extra security and peace of mind.
To find out more, get a quote or make a booking, email email@example.com.