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Accessible travel for connecting journeys
Everything you need to know about booking assistance on journeys with a connecting train.
Booking assistance on journeys with a connecting train
To make sure you get the assistance you need, please make sure you pre-book assistance at least 24 hours ahead of your journey. You can do this after you’ve bought your tickets.
For trips with connections and transfers please note that assistance should be booked for all legs of your trip. You can book assistance for all legs through the provider of the first part of your journey. Ensure that you allow enough time to transfer, taking into account the provision of the assistance service.
Where connecting trains run to and from different train stations in the same city, assistance cannot be provided for travel between stations. We’d advise making your own arrangements or contacting the local public transport operator for advice.
Read on to find out how to book assistance for a journey where you need to catch a connecting train.
Eurostar to Eurostar connections
Our own Eurostar Assist team is based in London and we use external assistance providers in all our other stations. Assistance can be arranged by calling our contact centre, where we’ll connect you to the correct assistance provider for your trip.
Contact details:
If you are calling from:
• France: +33(0) 1 70 70 60 99
• Belgium: +32(0) 2 400 6776
• The Netherlands: +31 20 5323232
• UK: +44 (0)3432 186 186
• Germany: +49 (0)30 700 70000
Select the desired language, then option 6
Opening hours: Monday to Sunday – 09:00 - 19:00 (UK time)
You can also book assistance at our French stations by calling SNCF Assist’en Gare on the following numbers:
• From France: 3212
• From abroad: +33 (0)9 72 72 00 92
You can also book via an online form (opens in a new tab) at least 24 hours before your departure.
Eurostar to non-Eurostar connections
If the first part of your trip is with another train provider, please read the section below to find out how to book assistance directly with them.
If the first part of your trip is on a Eurostar train, assistance can be arranged by calling our contact centre, where we’ll connect you to the correct assistance provider for your trip.
Contact details:
If you are calling from:
• France: +33(0) 1 70 70 60 99
• Belgium: +32(0) 2 400 6776
• The Netherlands: +31 20 5323232
• UK: +44 (0)3432 186 186
• Germany: +49 (0)30 700 70000
Select the desired language, then option 6
Opening hours: Monday to Sunday – 08:00 - 20:00 (CET time)
You can also book assistance at our French stations by calling SNCF Assist’en Gare on the following numbers:
• From France: 3212
• From abroad: +33 (0)9 72 72 00 92
You can also book via an online form (opens in a new tab) at least 24 hours before your departure.
Non-Eurostar to Eurostar connections
Connecting journeys to and from France include travel on separate Eurostar and SNCF trains. You must book a ramp and any additional assistance for your trip at least 24 hours before departure.
Assistance is not provided for travel between connecting stations.
If the first part of your trip is on a TGV train, contact the SNCF Assist'enGare service to book, amend or cancel assistance for your entire journey:
- From France: 3212
- From abroad: (+33) 9 72 72 00 92
- Or use this contact form (opens in a new tab)
- Open every day from 06:00 – 22:00 CET.
If you encounter any assistance-related issues during your journey, an Emergency Line is available 7 days a week on +33 (0)9 72 72 00 65 (free service, call charges may apply).
Please note, if you change the date/time of any part of your journey, you must either contact us or SNCF at least 24 hours before departure to guarantee assistance.
Connecting journeys to and from Belgium include travel on separate Eurostar and SNCB trains.
You must book a ramp and any additional assistance for your trip at least 24 hours before departure.
Assistance is not provided for travel between connecting stations.
If the first part of your trip is on a SNCB train, contact SNCB to book, amend or cancel assistance for your entire journey :
- From any country: +32 (0) 2 607 30 00
- Open every day from 07:00 – 21:30 CET.
Please note, if you change the date/time of any part of your journey, you must either contact us or SNCB at least 24 hours before departure to guarantee assistance.
Connecting journeys to and from Switzerland include travel on separate Eurostar and TGV Lyria trains. You must book a ramp and any additional assistance for your trip at least 24 hours before departure.
Please also be aware that:
- Eurostar and TGV Lyria trains run to and from different stations in Paris. Assistance cannot be provided for travel between the two stations.
- SBB (Swiss Federal Railways) does not provide luggage assistance or assistance for pregnant women or families.
If the first part of your trip is on a TGV Lyria train, contact SBB (Swiss Federal Railways) to book, amend or cancel assistance for your entire journey:
- From Switzerland: 0800 007 102
- From anywhere else: +41 800 007 102
- Or use this form (opens in a new tab).
Find out more about accessible travel with Lyria (opens in a new tab).
Please note, if you change the date/time of any part of your journey, you must either contact us or TGV Lyria at least 24 hours before departure to guarantee assistance.
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