Accessible travel for connecting journeys

We offer connecting journeys to and from France with SNCF TGV, which involve separate SNCF TGV and Eurostar trains.

You must book a ramp and/or any assistance for all legs at least 24 hours before departure.

Assistance is not provided for travel between connecting stations. For example, if your train arrives at Paris Gare de Lyon, you’ll need to make your own way to Paris Gare du Nord to catch your Eurostar train.

On SNCF TGV trains, customers using a wheelchair will travel in OPTIMUM class but will not receive its additional services.

If the first part of your journey is from France on a TGV train, contact the SNCF Assist'enGare service to book, amend or cancel assistance for your entire journey:

• From France: 3212
• From abroad: (+33) 9 72 72 00 92
• Or use this contact form (opens in a new tab)
• Open every day from 06:00 – 22:00 CET.

If you encounter any assistance-related issues during your journey, an Emergency Line is available 7 days a week on +33 (0)9 72 72 00 65 (free service, call charges may apply).

If the first part of your trip is on a Eurostar train, assistance can be arranged by calling our contact centre, where we’ll connect you to the correct assistance provider for your trip.

Contact details:

If you are calling from:

• France: +33(0)1 70 70 60 88
• Belgium: +32(0) 2 400 6776
• The Netherlands: +31 20 5323232
• UK: +44 (0)3432 186 186
• Germany: +49 (0)30 700 70000

Select the desired language, then option 6

Opening hours: Monday to Sunday – 07:00 - 19:00 (UK time)

Please note, if you change the date/time of any part of your journey, you must either contact us or SNCF at least 24 hours before departure to guarantee assistance.

We offer connecting journeys to and from Belgium with SNCB, which involve separate SNCB and Eurostar trains.

You must book a ramp and/or any assistance for all legs at least 24 hours before departure.

If the first part of your journey is from Belgium on a SNCB train, contact SNCB to book, amend or cancel assistance for your entire journey:

• From any country: +32 (0) 2 607 30 00
• Open every day from 07:00 – 21:30 CET.

If the first part of your trip is on a Eurostar train, assistance can be arranged by calling our contact centre, where we’ll connect you to the correct assistance provider for your trip.

Contact details:

If you are calling from:

• France: +33(0)1 70 70 60 88
• Belgium: +32(0) 2 400 6776
• The Netherlands: +31 20 5323232
• UK: +44 (0)3432 186 186
• Germany: +49 (0)30 700 70000

Select the desired language, then option 6

Opening hours: Monday to Sunday – 07:00 - 19:00 (UK time)

Please note, if you change the date/time of any part of your journey, you must either contact us or SNCB at least 24 hours before departure to guarantee assistance.

We offer connecting journeys to and from Switzerland with TGV Lyria, which involve separate TVG Lyria and Eurostar trains.

You must book a ramp and/or any assistance for all legs at least 24 hours before departure.

Assistance is not provided for travel between connecting stations. For example, if your train arrives at Paris Gare du Nord, you’ll need to make your own way to Paris Gare de Lyon to catch your Eurostar train.

SBB (Swiss Federal Railways) does not provide luggage assistance or assistance for pregnant women or families.

If the first part of your journey is from Switzerland on an TGV Lyria train contact SBB (Swiss Federal Railways) to book, amend or cancel assistance for your entire journey:

• From Switzerland: 0800 007 102
• From anywhere else: +41 800 007 102
• Or use this form (opens in a new tab).

Find out more about accessible travel with Lyria (opens in a new tab).

If the first part of your trip is on a Eurostar train, assistance can be arranged by calling our contact centre, where we’ll connect you to the correct assistance provider for your trip.

Contact details:

If you are calling from:

• France: +33(0)1 70 70 60 88
• Belgium: +32(0) 2 400 6776
• The Netherlands: +31 20 5323232
• UK: +44 (0)3432 186 186
• Germany: +49 (0)30 700 70000

Select the desired language, then option 6

Opening hours: Monday to Sunday – 07:00 - 19:00 (UK time)

Please note, if you change the date/time of any part of your journey, you must either contact us or SBB at least 24 hours before departure to guarantee assistance.