Know before you go
From booking your trip and getting help at the station, to what to expect on board and at the other end, take a look at our handy tips for travelling in a wheelchair space.
Booking your ticket
All of our trains have wheelchair spaces, and you can travel between London, Ashford or Ebbsfleet and Paris, Brussels, Lille, Lyon, Avignon, Marseille, Disneyland® Paris or the French Alps.
Our wheelchair spaces are in Standard Premier or Business Premier but you’ll only pay for a Standard class ticket. You can also take a companion with you at a discounted rate.
At the moment, you can only book online if you’re travelling on one of our direct routes. If you’d like to venture further afield, just give us a call on +44 3432 186 186 or email contactus@eurostar.com.
Planning and packing
If you’ve booked a wheelchair space, we’ll make sure there’s a ramp to and from the platform wherever you’re travelling to and from.
If you need any extra help in London, Ashford, Ebbsfleet, Paris, Lille or Brussels, there’s no need to call us before you travel, either.
If you’d like special assistance in Lyon, Avignon, Marseille, Disneyland® Paris or the French Alps, call us on +44 3432 186 186 or email contactus@eurostar.com at least 48 hours before your trip.
Each adult can take two bags (each up to 85cm long) and one small item of hand luggage.
If you need help with your luggage, you can bring one bag that weighs up to 15kg.
At the station
Wherever you’re travelling to or from, there’s no need to call to arrange a ramp – we’ll make sure there’s one ready and waiting on the platform when you arrive.
There’s also no need to call if you need any extra help in London, Ashford, Ebbsfleet, Paris, Lille or Brussels.
For special assistance at our other stations, call us on +44 3432 186 186 or email contactus@eurostar.com at least 48 hours before your trip.
If you’re travelling to Paris, Lille, Brussels, Lyon, Avignon or Marseille, ticket gates close 30 minutes before departure.
For trains to Disneyland® Paris it’s 45 minutes and for ski trains it’s 60 minutes.
If you need a little extra help, make sure you arrive 75 minutes before your train leaves, then head to the Eurostar Assist welcome point or speak to one of our team.
After the ticket gates, there’s airport-style security, but without the fuss about liquids, so you can bring a bottle of bubbly or your morning coffee.
You’ll also need to have your passport to hand for checks by UK and French border control.
There’s step-free access to and from the platform and a ramp for boarding at all of our stations.
On the train
All of our wheelchair spaces are in Standard Premier and Business Premier, so you’ll enjoy extra space as well as a meal and drinks served en route, all for our lowest-priced Standard class fare.
You’ll sit in your wheelchair all the way, in a forward-facing space with a table, near the wheelchair accessible toilet.
If you’re travelling with a companion, they’ll be in the next seat.
When you arrive
At your destination, you’ll be met by the special assistance team who’ll help you off the train. If you have any questions or concerns, just ask the onboard team en route.
There’s step-free access to and from the platforms and a ramp to get off the train at all of our stations.
To find out more about Eurostar special assistance, download our full guide.