Wheelchair space bookings

All of our trains have wheelchair spaces, and you can travel between London and Paris, Brussels, Lille, Disneyland® Paris, the French Alps, Rotterdam or Amsterdam.

Our wheelchair spaces are in Standard Premier or Business Premier but you’ll only pay for a Standard class ticket. You can also take a companion with you at a discounted rate.

At the moment, you can only book online if you’re travelling on one of our direct routes. If you’d like to travel beyond Brussels, Lille or Paris, or for more information about booking a wheelchair space, email us using this contact form (select special assistance, then wheelchair travel from the drop-down menu) or give us a call on +44 (0)3432 186 186 (select your language, then option 4).

If you’ve booked a wheelchair space, we’ll make sure there’s a ramp to help you get on and off the train.

If you’d like help with your luggage, our teams in the UK, France and Belgium can assist with one bag or suitcase weighing a maximum of 15kg, whether you are in Standard Premier or Business Premier. Please note that luggage assistance is not available in Dutch stations, including Rotterdam and Amsterdam.

To request special assistance, email us using this contact form (click on the Special Assistance buttons) or call us on +44 (0)3432 186 186 (select your language, then option 4) at least 48 hours before your trip.

If you’ve requested special assistance, make sure you arrive at least 60 minutes before your train leaves, then head to the Eurostar Assist welcome point or speak to one of our team. Ticket gates close 30 minutes before departure, but please arrive early and not just before gate closing time.

After the ticket gates, there’s airport-style security, but without the fuss about liquids, so you can bring a bottle of bubbly or your morning coffee.

You’ll also need to have your passport to hand for checks by UK and EU border control.

There’s step-free access to and from the platform and a ramp for boarding at all of our stations.

All of our wheelchair spaces are in Standard Premier and Business Premier, so you’ll enjoy extra space as well as a meal and drinks served en route, all for our lowest-priced Standard class fare.

You’ll sit in your wheelchair all the way, in a space with a table, near the wheelchair accessible toilet.

If you’re travelling with a companion, they’ll be in the next seat.

At your destination, you’ll be met by the special assistance team who’ll help you off the train. If you have any questions or concerns, just ask the onboard team en route.

There’s step-free access to and from the platforms and a ramp to get off the train at all of our stations.

At your destination, you’ll be met by the special assistance team who’ll help you off the train. If you have any questions or concerns, just ask the onboard team en route.

There’s step-free access to and from the platforms and a ramp to get off the train at all of our stations.

To find out more about Eurostar special assistance, download our full guide.