Important travel information
TRAVEL CLASSES
Whatever your needs, we've got them covered with our three travel classes.
Which travel class to choose?
Business Premier
DESIGNED FOR BUSINESS
- Free cancellations and unlimited exchanges up to 60 days after departure on all routes between the UK, France and Belgium.
- Free cancellations and unlimited exchanges up until departure on our direct route between the UK and the Netherlands, plus free exchanges on our indirect route (Thalys/Eurostar via Brussels) up until departure.
- Boarding guarantee on all of our routes, except trains between the UK and the Netherlands.
STANDARD PREMIER
SERVICE AND STYLE, ALL THE WAY
- Arrive at the station 45-60 minutes before departure.
- Spacious coaches and comfortable seats for a relaxed and refreshing journey.
- A light meal and drinks served at your seat.
- Complimentary magazines to flick through as you travel.
Find out more
STANDARD
SMART AND EASY
- Arrive at the station 45-60 minutes before departure.
- Great-value travel from city centre to city centre.
- Pick up snacks, drinks and meals on board from Café Métropole, our bar buffet.
- 2 for 1 entry to top galleries and museums in London, Paris and Brussels.