Skip to main content
Eurostar
Help
Book

Railteam

Keeping your journey on track at no extra cost

What is Railteam?

Railteam is an alliance of rail companies working together to promote comfortable, seamless travel by high-speed rail throughout Europe – both at the station and on board.

Member companies currently include the DB (Germany), the SNCF (France), Eurostar (UK, France, Belgium), NS International (Netherlands), ÖBB (Austria), SBB (Switzerland) and SNCB (Belgium), as well as their joint subsidiaries, Lyria and the joint operation DB/SNCF.

Find out more about Railteam

What can Railteam do for you?

If you miss an international high-speed connection because your train was cancelled or delayed, we’ll make sure you’re on the next available departure – at no extra cost.

The only condition is you have to leave from the same station as originally planned. We’ll take care of the rest.

So whether you arrive delayed in Paris, Brussels or Amsterdam, we’ll replace your onward ticket free of charge. Just speak to a member of staff at info points in the station to get your journey moving again.

You can also access real-time data about your journey via your mobile phone. If you’re a member of the loyalty programme and travelling on an international ticket, you can take advantage of our frequent traveller lounges.

You may also like

Man walking around Bruges

 

All Eurostar destinations

Choose from our great selection of European city and weekend breaks.

Read more
Delta - Thalys library - passengers on board - food

 

Eurostar fares, fees and conditions

However you like to travel, there’s a Eurostar ticket to suit your style, budget and accessibility needs.

Read more
Rotterdam Station Lady with Umbrella

 

Cheap Eurostar tickets

Journey to one of the exquisite destinations we offer for a very low price.

Read more

Ready to book?

Frequent or Premium Pass

Please log in to use your subscription pass.

RegisterForgotten your password?

Verify it's you

To complete your registration, enter the 6-digit security code we've sent to

Didn't get the code?

Please check your spam/junk folder

Top routes

  • London to Paris
  • London to Amsterdam
  • London to Brussels
  • London to Disneyland® Paris
  • London to Rotterdam
  • London to Bruges
  • London to Lille
Sign up to our newsletter

Download our app

Download on the App StoreGet it on Google Play

Feedback

  • Help us improve our website

View all our fares and fees.

Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited FCA registration number is 311909. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/ | E-mail: Insurance@allianz-assistance.co.uk

© 2024 Eurostar International Ltd. All Rights Reserved