Due to the impact of coronavirus and the subsequent pressure put on our business, we’ve made a decision to focus on our busiest city centre stations. As a result, our trains will no longer be stopping at Ashford International until 2022 at the earliest.
You can request an eVoucher for the full value of your booking here.
Your voucher will be valid for 12 months from date of issue to travel to any Eurostar destination from or to London St Pancras International (subject to availability). You don’t have to travel before the expiry date on your voucher, you simply need to book your new journey before your voucher expires. You can book up to six months in advance on most of our routes, so you’ll be able to travel up until late 2021. No fee will be applied, but if the value of your new booking is more than the value of your voucher, you will have to pay the difference.
Please note that requests must be submitted within 60 days of your initial outbound travel date. After this date you will, unfortunately, be unable to retrospectively claim a voucher. If you wish to request a refund please click here.
As these stations are currently closed, you’ll need to buy a ticket to travel from or to St Pancras International instead.
Getting to or from St Pancras International by train
If you’re travelling to or from St Pancras International by train from Ebbsfleet or Ashford, please check the Southeastern timetable and fares here.
When to arrive at St Pancras International?
We recommend arriving at St Pancras International 60 minutes before your Eurostar train departs to allow plenty of time for ticket, security and passport checks. Ticket gates close 30 minutes before departure.
We’re receiving thousands of calls and emails right now, and it’s taking longer than usual for us to reply to everybody. We’d strongly encourage you not to call our contact centre, but to check eurostar.com for all the latest info instead. For any other requests or questions, you can use this contact us form and select ‘Kent Station’ from the drop-down list. Apologies for the inconvenience caused.