Check this page for all the latest and Essential COVID-19 Travel Information
Our main priority is the health and wellbeing of our customers and colleagues. We’re closely following advice from governments and health authorities in our destination countries, regarding Coronavirus (COVID-19). We are listening closely to the feedback of our customers and colleagues and we realise this is an unsettling time and an unprecedented situation that develops fast.
IMPORTANT: We advise all passengers to regularly check latest official government information of their country of origin and destination prior to departure. Special measures or quarantine rules may apply at short notice so it’s important to keep up-to-date.
If you’ve emailed us or submitted an eVoucher request and received an automated reply, please rest assured we will get back to you and your eVoucher will be sent to you soon. Our teams are working tirelessly and doing their best to respond to thousands of calls and emails as quickly as possible.
Thank you for your patience and understanding, and for showing our colleagues the respect they deserve at a difficult time for everyone.
Please wear a face mask when travelling with us
All passengers must wear a face mask at our stations and on board in line with guidelines announced by the UK, French, Belgian and Dutch governments. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.
If you don’t have a mask you may be refused travel on our services. We’d like to advise you that fines may be imposed by authorities if you’re not wearing a mask. Please note that children under the age of 11 are not required to wear a mask in France or the UK. In Belgium and the Netherlands, children under the age of 12 years do not have to wear a mask.
New seating arrangements on board
We’ve made some changes to our seating plan to make sure everybody has plenty of space on board.To ensure every other seat is left empty, some passengers may find their coach and seat number has changed. If your seat has been changed, you’ll get a yellow slip of paper as you go through the ticket gates at the station. Please take this slip with you and make sure you sit in your new seat to give everybody plenty of space.
The United Kingdom is taking steps to help stop the spread of COVID-19.
1) To protect your health and others’, everyone must complete an online Passenger Locator Form before arrival in the United Kingdom.
2) You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
3) It is a legal requirement that you wear a face covering on public transport in the UK. Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.
If you’ve booked on behalf of other people, you’re also responsible for ensuring all members of your party have completed the form. FCO travel advice should always be consulted before booking any travel.
If you’re returning to Belgium afterwards: please note that you’ll have to fill in a mandatory government form even if you’re a Belgian national or resident.
Please see our “Essential info for travel to Belgium” section for more information. If you’re unable to travel and have a booking up to 15 November, we’d like to offer you an eVoucher so you can re-book your trip for a later date. Or you can find out about your other options here.
For travel to and around the Netherlands, please read latest information here about current measures in place locally.
Café Métropole, our onboard bar buffet is now open and our catering services for Standard Premier and Business Premier have now resumed. The meals haven't changed but we’ve adapted the way we serve them to keep you safe.
Please note that due to government regulations, our catering services on our trains and at our stations might be different in each of our destination countries and may change at short notice.
Please note that our usual luggage allowance continues to apply as follows:
Due to current travel restrictions, we're unable to provide our usual EuroDespatch luggage service and our bike on board service.
You can still bring a folding bike or children's bike on board as long as it is no longer than 85cm in length and it's carried in a protective bag which covers the whole bike. This is to protect your bike, other people and their luggage at the station, when going through security, and on board.
If you need to arrange luggage delivery, First Luggage is still operating, but their same day delivery service isn't available. You can call them on +44 (0)1895 450 187.
We regret that we're unable to accept luggage in excess of the allowances listed above and you may be refused travel if you bring additional items with you.
Due to restrictions put in place by the governments in the UK, France and Belgium, there are some changes to our assistance services: