Below is a list of cookies and other technologies used on www.eurostar.com, Eurostar’s onboard entertainment portal and the Eurostar app.
You can manage the cookies we place on your device at any time through our Privacy Manager.
These cookies are essential for you to be able to use the Eurostar website, app or onboard entertainment portal. The following Strictly Necessary cookies and other technologies are used on our site:
Name |
Description |
_cs_# |
This cookie is used by Content Square |
_cs_c |
Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. |
_estarCID |
Tells us when you have sent a request to the website, e.g. by clicking on a button |
_estarMobile |
Tells us if you are viewing the mobile version of our site. |
applicationPrivilege |
Used by Zeus Content Management System to display video |
AWSALB |
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. |
esAuthToken |
Keeps you logged in to your account |
estarWeb |
Used by Zeus Content Management System to display video |
JSESSIONID |
General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. |
locale |
Allows us to set your default language preference |
serverDataSession |
Keeps you logged in to your SNAP account for duration of that session |
These cookies are required to support the functionality of some features. Without these cookies you will still be able to use the Eurostar website, app or onboard entertainment portal but you will not have access to all our features. The following Functionality cookies and other technologies are used on our site:
Name | Description |
AWSALBCORS | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. |
chatheaders | Used by Website for functionality |
esClientId | Enables email address encryption |
eurostar_accepted_cookies | Used by Website for functionality |
eurostar_cookiecontrol | Used by Drupal Content Management System |
has_js | Used by Drupal to indicate whether or not the visitor’s browser has JavaScript enabled. |
ccShowCookieIcon | Used by Drupal to records whether or not to show the Cookie Control icon |
uk_train_search_form | Used by Drupal Content Management System |
SESS | Tests whether a browser is configured to accept cookies from AppNexus
|
OPTOUTMULTI | Used by Tealium Privacy Manager to save user privacy settings for returning visits |
OPTOUTMULTIREADABL | Used by Tealium Privacy Manager to save user privacy settings for returning visits |
personalisation | Used by Drupal Content Management System |
player_times | Used by Website for functionality. Enables playback to restart a video from the point where the viewer left it |
ses_id | A unique identifier for the session. |
sessiodId | Used by Website for functionality |
tADe | Used by Website for functionality |
tAE | Used by Website for functionality |
tC | Used by Website for functionality |
tMQ | Used by Website for functionality |
tnsApp | Used by Website for functionality |
tSP | Used by Website for functionality |
tTDe |
Used by Website for functionality |
tTDu |
Used by Website for functionality |
tTE |
Used by Website for functionality |
tTf |
Used by Website for functionality |
v_id |
A unique identifier for each visitor |
www_km_id |
Used by Website for functionality |
www_km_lead_collection |
Used by Website for functionality |
www_km_user_name |
Used by Website for functionality |
serverDataSession.sig |
Keeps you logged in to your SNAP account for concurrent/multiple instances at any point of time |
Youtube
Name |
Description |
GPS |
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location for YouTube video |
VISITOR_INFO1_LIVE |
Tries to estimate the users' bandwidth on pages with integrated YouTube videos |
YSC |
Stores the user's video player preferences using embedded YouTube video |
yt-remote-cast-installed |
Stores the user's video player preferences using embedded YouTube video |
yt-remote-connected-devices |
Stores the user's video player preferences using embedded YouTube video |
yt-remote-device-id |
Stores the user's video player preferences using embedded YouTube video |
yt-remote-fast-check-period |
Stores the user's video player preferences using embedded YouTube video |
yt-remote-session-app |
Stores the user's video player preferences using embedded YouTube video |
yt-remote-session-name |
Stores the user's video player preferences using embedded YouTube video |
These cookies help us understand how our customers use and interact with the Eurostar website and how we can optimise and improve our services. The following Performance cookies and other technologies are used on our site:
Google Analytics and Google Analytics 360
Name |
Description |
__utma |
Used to determine new and returning visitors |
__utmb |
Used to determine a new session |
__utmc |
Used by Google Analytics to measure visitor behaviour and measure site performance Set to enable interoperability with the older version of Google Analytics code known as Urchin |
_utmt |
Used to throttle request rate in order to manage traffic on the website |
_utmv |
Used to store visitor level custom variable data |
_utmz |
Stores the traffic source or campaign that explains how the user reached the website |
_ga |
Used to distinguish unique website users |
_gid |
Used to distinguish unique website users |
_gat |
Used to limit the number of requests made to doubleclick.net. Google Analytics uses doubleclick.net to provide advertising features such as remarketing and demographics for users of the Eurostar websites |
collect |
Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. |
Tealium
Name |
Description |
TAPID |
Used by Tealium Tag Manager for tracking visitors between domains by storing a unique id on the user's first visit. |
tealium_timing |
Contains data on user navigation, interaction and time spent on the website and its sub-pages - This data is used to optimise the relevance of advertisements and for statistical purposes. |
tealium_va |
Used by Tealium AudienceStream to store the visitor's profile, e.g. various metrics and a unique visitor ID. |
tealium_va_update |
Used by Tealium AudienceStream to control updates to the visitor's profile. |
utag_main |
Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed. |
Content Square
Name |
Description |
_cs_cvars |
This cookie is used to record custom variables |
_cs_ex |
This cookies is used to save the user consent to be tracked and exclude those who opt out |
_cs_id |
This cookie contains ContentSquare’s user identifier |
_cs_optout |
This cookie is used to exclude some visitors from the collection |
_cs_s |
This cookie contains the number of pageviews within the running session for ContentSquare Solution |
_cs_vars |
This cookie is used to record custom variables |
pageview |
Used to record page views |
Other analytics and optimisation tools
Name |
Description |
conductricsCID |
Used by Conductrics to deliver website targeting and distinguish individual website users |
cp-sess |
Used by Conductrics. Contains a record of content seen, metrics and events to enable a consistent customer experience |
usbls |
Usabilla uses this cookie for campaigns targeted to visitors new or returning to the site. This cookie is used to track which category applies to users and to then show the campaign to the right users. |
usbl.#.c.# |
Usabilla collects user feedback to improve your website experience |
kommunicate |
Used by Kommunicate for customer chat |
_pn |
The number of pages viewed during the current session |
_sn |
The number of sessions for this visitor |
_ss |
Indicates if the page viewed is the first in a session |
_st |
A Unix/Epoch timestamp registers whenever a user is active on the site |
Eurostar App
Name |
Description |
Crashlytics |
Used for monitoring the performance of the app and helps us investigate the root cause of any crashes of the app |
Firebase |
Used for revenue and behavioural reporting for the app |
Localytics |
Used for push notifications and in-app messaging and uses data points in the app to help us target messages to the right user. It does not use any personally identifiable data for targeting, only a user is on train ‘x’ and travelling to ‘y’ for example. |
On board entertainment
Name |
Description |
global_ad_shown |
Used to serve adverts through the entertainment portal |
visitor_id |
Captures information about how the Onboard Entertainment system is used (number of users, programs watched etc) |
These cookies are used to improve the way we advertise on other websites. This information may be shared with third parties. The following Advertising cookies and other technologies are used on our site:
Salesforce DMP
Name |
Description |
_kuid_ |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
_kuid_ |
Used by Salesforce Audience Studio to distinguish unique website users. |
_kxeurostar_kuid |
Used by Salesforce DMP for targeted advertising |
_kxeurostar_user |
Used by Salesforce DMP for targeted advertising |
_kxeurostar_visits |
Used by Salesforce DMP for targeted advertising |
_kxeurostar_whistle |
Used by Salesforce DMP for targeted advertising |
kxeurostar_kuid |
Used by Salesforce DMP for targeted advertising |
kxeurostar_user |
Used by Salesforce DMP for targeted advertising |
kxeurostar_visits |
Used by Salesforce DMP for targeted advertising |
Google Ads, Doubleclick and Search Ads 360
Name |
Description |
Google Ad Manager Conversion |
This code looks at any sales or revenue from customers onsite. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |
Google Ad Words Remarketing |
These cookies collect information about how you use our website, to enable us to provide more relevant messages to you across Google’s platforms. |
ads/ga-audiences |
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. |
_gcl_au |
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
Floodlight (gtag.js) |
DoubleClick uses cookies to improve advertising based on what's relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. These cookies contain no personally identifiable information. |
DoubleClick |
DoubleClick uses cookies to improve advertising. These cookies contain no personally identifiable information. |
pagead/1p-user-list/# |
Used by DoubleClick to determine whether website advertisement has been properly displayed in order to make marketing more efficient. |
pcs/activeview |
Used by DoubleClick to determine whether website advertisement has been properly displayed - This is done to make their marketing efforts more efficient. |
IDE |
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
test_cookie |
Used to check if the user's browser supports cookies |
Search Ads 360 Natural Search |
Search Ads 360 tracks organic volume queries. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |
Other search engines – Microsoft Bing and Yahoo
Name |
Description |
Bing Ads Universal Event Tracking (UET) |
This UET tag is used to track conversions and for including or excluding cookies. This tag expects to receive standard event or device data. |
MUID |
Used by Microsoft Bing as a unique user ID. The cookie enables user tracking by synchronising the ID across Microsoft domains. |
MUIDB |
Used by Microsoft Bing to register data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. |
Yahoo Dot (Verizon) |
This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Yahoo |
A3 |
Used by Yahoo for targeted advertising |
GUC |
Used by Yahoo for targeted advertising |
cref |
Used by Yahoo for targeted advertising |
B |
Collects anonymous data related to the user's website visits, such as the number of visits and what pages have been loaded. This data is used to categorise the users' interest and demographic profiles to customise the website content to the user. |
Social media - Snapchat, Facebook and Twitter
Name |
Description |
_fbp |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
fr |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
Facebook Pixel |
These cookies analyse the success of our advertising campaigns on Facebook by measuring how many adverts that are clicked on result in a purchase. They also collect information about how you use our website, to enable us to provide more relevant messages to you across Facebook. |
tr |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
sc_at |
Used for showing relevant advertising based on user's movement on Snapchat. |
Snapchat Pixel |
This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Snapchat |
Twitter Universal Website Tag |
This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Twitter |
i/adsct |
The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content. |
personalization_id |
This cookie is set by Twitter and allows the visitor to share content from the website onto their Twitter profile. |
Other advertising and targeting tools
Name |
Description |
__qca |
This is a cookie associated with Quantcast, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising. |
_scid |
Sets a unique ID for the visitor that allows third party advertisers to target the visitor with relevant advertisements. This service is provided by third party advertisement hubs which facilitate real-time bidding. |
ad/conversion |
Used by GumGum for targeting |
Adara Media |
These cookies collect information about how you use our website, such as which page you go to, to enable us to provide more relevant messages to you across the internet. |
Blis Media |
Eurostar work with Blis to deliver advertising based on mobile location data. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |
cid |
Used by Blismedia for targeted advertising. This cookie is used to improve advertising for website visitors. It can redirect more relevant advertisements to the visitor and help improve reports on campaign performance |
ckid |
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor 's preferences. |
cktst |
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences. |
dph |
Saves information of actions that have been carried out by the user during the current visit to the website, including searches with keywords included. |
fbh0 |
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences. |
gcma |
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences. |
GumGum Pixel |
Eurostar work with Gumgum to deliver contextually relevant image overlay. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising |
mc |
Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads by Quantcast. |
Media IQ |
Eurostar work with MIQ to advertise our services. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |
MIQ Capture |
Eurostar work with MIQ to advertise our services. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |
ph |
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences. |
pixie |
Used by App Nexus for online display advertising |
Quantcast Easy Tag for Advertise |
We use a range of third parties to promote this website. We use Quantcast analytics so that, when you reach this website because of one of those third parties, we can identify the third party. |
rmxc |
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement. |
utag_main |
Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed. |
Xandr |
Eurostar work with Xandr to advertise our services. This code gathers standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |
Xaxis |
Eurostar work with Xaxis to advertise our services. This code gathers standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising. |