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FLEXIBLE TICKETS

Book now, go when you're ready. Find out all you need to know about our flexible tickets.

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The UK Government has introduced a traffic light system to classify countries which are at risk from COVID-19. You can find out more information on the UK Government website.
Please remember, it is your responsibility to check and observe all the latest health and country entry requirements.


 

Our flexible tickets let you book with complete confidence

  • We know that having the freedom to change your travel plans is important to you. With our flexible ticket options, you can book safe in the knowledge that you can rearrange your trip if you need to.

    Tickets are on sale at least nine months in advance. We’ll be adding more trains to our timetables as restrictions ease and demand for tickets increases. Keep an eye on our website for more availability.

How do flexible tickets work?

So, you’ve booked a trip but then you’re no longer able to go abroad. Don’t worry, our tickets are now more flexible than ever*. Because we know things can change quickly at the moment. 

Here’s how they work across our travel classes:

Standard
  • Unlimited ticket exchanges up to 7 days before departure.* You’ll only pay the difference in fare. Please note: there’s a fee of £30 per adult and £15 per child if you change your booking within 7 days of your trip. 
  • Bring two bags (up to 85cm long) and one piece of hand luggage.
Standard Premier
  • Unlimited ticket exchanges up to 7 days before departure.*  You’ll only pay the difference in fare. Please note: there’s a fee of £40 per adult and £15 per child if you change your booking within 7 days of your trip.
  • Relax en route in a spacious seat.
  • Bring two bags (up to 85cm long) and one piece of hand luggage.
Business Premier
  • Our most flexible travel class allows you to change your tickets free of charge at any point before your journey or claim a refund up to 60 days after your planned departure.
  • With our boarding guarantee available, if you want to travel at a different time on the same day, we will find you a seat on a train that suits you, even if Business Premier is full.
  • Bring three bags (up to 85cm long) and one piece of hand luggage.
  • Relax en route in an extra spacious seat.

 

  • Our promise

    We’re working hard to keep you connected with the people and places you love and want you to feel complete confidence when you’re planning your next trip. That’s why we want to make a pledge to you: once tickets have gone on sale, we promise not to cancel those trains because of COVID-19. In the unlikely event that we have to cancel your train for any other reason, we’ll be in touch with more details.

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Terms and Conditions

Flexible tickets 

*Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee as long as tickets are exchanged 7 days or more before the departure date of their outbound journey. Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded. Tickets in Standard and Standard Premier that are exchanged within 7 days of the individual journey will incur an exchange fee per person and per individual journey in Standard (£30 for an adult and £15 for a child) and in Standard Premier (£40 for an adult and £15 for a child).