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Help during disruption

Paris Gare du Nord exceptionally busy today

Due to Paris Gare du Nord station being exceptionally busy today, we continue to maintain our high security standards. As such passport and security checks conducted by the authorities, are currently taking longer than usual.

Please proceed to the ticket gates at the recommended time indicated on your ticket as normal. Arriving later could risk you missing your train.

All services from other stations are expected to run on time. Find out more 

Change journey or get refund

Book a hotel or taxi

Just have your booking reference and the last 4 digits of your ticket to hand, and we'll organise the rest for you.

Get compensation

We will automatically contact you within 24 hours to claim compensation for any delay over 1 hour. You can also get the ball rolling – claim compensation

We're so sorry for the inconvenience caused by a delay or cancellation to your Eurostar journey.