Disruption

We’re very sorry for the inconvenience caused by a delay or cancellation to your Eurostar journey. We understand how stressful this can be and we will always try our best to prevent this. If there has been some disruption to your travel plans, you can find out about updates to your journey and options available to you here.

Please also follow us on twitter for live updates with @Eurostar.
 

If you are travelling today, please proceed to the ticket gates at least 45 minutes before your scheduled departure time.

 

Train 9013 (15/11/2018) cancelled due to a technical issue

We are very sorry but we have had to cancel today’s train 9013 (08:43) from Paris Nord to London St Pancras due to no set being available following several technical issues. You can exchange your ticket for free or request a refund below on this page. 

Change journey or get refund

Book a hotel or taxi

Just have your booking reference and the last 4 digits of your ticket to hand, and we'll organise the rest for you.

Get compensation

We will automatically contact you within 24 hours to claim compensation for any delay over 1 hour. You can also get the ball rolling – claim compensation

We're so sorry for the inconvenience caused by a delay or cancellation to your Eurostar journey.