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COVID-19: We’re currently receiving thousands of calls and emails. We're sorry we’re unable to provide our usual levels of service.

We’d strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19)


Bookings and exchanges

From the UK:  (+ 44) 03432 186 186 

Be sure to have your six-letter booking reference to hand if you’re calling about an existing booking.

Open from 08:00 to 20:00 Monday to Friday and 09:00 to 18:00 at weekends

Monday 6th May 2019 (Bank Holiday)  - Open 9:00 to 17:00

Please note the following fees will apply to bookings and exchanges:



Standard Premier*

Business Premier








No fee

call fee

No fee

call fee

No fee

No fee



£30* + £10 call fee


£40* + £10 call fee

No fee

No fee

*If you’re travelling in Standard or Standard Premier, you can change your ticket before the planned departure of your original train – subject to availability – by paying a fee (£30 for Standard, £40 for Standard Premier) plus any difference in fare, per person per leg of the journey.

Club Eurostar

If you have any queries about Club Eurostar, call:

UK: 03432 186 186
France: 01 70 70 60 88
Belgium: 02 400 67 31
Netherlands: 0207 16 83 25

Open from 08:00 to 19:00 Monday to Friday and 09:00 to 17:00 at weekends.

Group bookings

To make a booking for more than nine people, you can speak to our Groups team by calling: 

From the UK:  + 44 (0) 3448 224 800

Our Groups team is here from 09:00 to 17:00 Monday to Friday.


Comments and suggestions

To let us know how your trip went, get in touch with our Traveller Care team from 08:00 to 20:00 Monday to Friday and 09:00 to 18:00 at weekends.

Email: Click here to fill out our online form.
Call: (+44) 03432186186

Otherwise, you can write to:
Eurostar Traveller Care team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP

If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within the three months, you may wish to contact an alternative dispute resolution service.

Luggage services

To find out more about our luggage service for groups, or sending excess baggage and large items like bikes, musical instruments and sports equipment, call 03448 225 822

We also have a Door-to-Door Luggage delivery service; click here to find out how to speak to someone.

Lost property

If you’ve left something on the train or in one of our departure lounges, call 03448 224 411. Otherwise, email lost.property@eurostar.com.

Media enquiries

If you’d like a press pack or have any media-related queries, please email press.office@eurostar.com.


Otherwise, you can write to:

Eurostar Corporate Communications
Eurostar International Ltd.
Times House
Bravingtons Walk
London N1 9AW

City or station
City or station