Help during disruption

Industrial action in France during March 2019

The situation is slowly returning to normal, however it can take up to 2 hours to proceed through departures in Paris Gare du Nord. If due to this you miss your scheduled train, you will be able to travel on the next train with your current ticket.

Please arrive at the station at the time indicated on your ticket. 

These delays may impact our planned timetables and cause subsequent cancellations.

If you arrive at your destination more than 60 minutes late, you can claim compensation.

Please wait 24 hours then go to compensation.eurostar.com

We had to cancel 3 trains on Sunday 24th March:
9045 (16:37 from Paris Nord to London St Pancras)
9061 (20:34 from Paris Nord to London St Pancras)
9063 (21:03 from Paris Nord to Ebbsfleet International and London St Pancras)

We're sorry for any impact this may have on your plans.

Cancelled Eurostar trains until 30 March 2019

For operational reasons we had to implement a reduced timetable. As a result, these trains are no longer running:

If you were due to travel on one of the trains listed below, you can exchange your ticket or get a refund by either, if you have booked via a third party, contacting your point of sale or, if you have booked via ourselves, using the section below.


24/03/2019:
9014 : London St Pancras to Paris Nord (departing 09:22)
9053 : Paris Nord to London St Pancras (departing 18:43)

25/03/2019:
9006 : London St Pancras to Paris Nord (departing 07:31)
9050 : London St Pancras to Paris Nord (departing 19:01)
9055 : Paris Nord to London St Pancras (departing 19:07)

26/03/2019:
9013 : Paris Nord to London St Pancras (departing 08:37)
9014 : London St Pancras to Paris Nord (departing 09:22)
9055 : Paris Nord to London St Pancras (departing 19:07)

27/03/2019:
9014 : London St Pancras to Paris Nord (departing 09:22)
9042 : London St Pancras to Paris Nord (departing 17:01)
9055 : Paris Nord to London St Pancras (departing 19:07)

28/03/2019:
9013 : Paris Nord to London St Pancras (departing 08:43)
9014 : London St Pancras to Paris Nord (departing 09:24)
9055 : Paris Nord to London St Pancras (departing 19:13)

29/03/2019:
9006 : London St Pancras to Paris Nord (departing 07:31)
9042 : London St Pancras to Paris Nord (departing 17:01)
9053 : Paris Nord to London St Pancras (departing 18:43)

30/03/2019:
9027 : Paris Nord to London St Pancras (departing 12:13)

 

Please be aware that availability is currently limited so your first choice of train may not be available.

We’re so sorry for the impact this will have on your plans.

Change journey or get refund

Book a hotel or taxi

Just have your booking reference and the last 4 digits of your ticket to hand, and we'll organise the rest for you.

Get compensation

We will automatically contact you within 24 hours to claim compensation for any delay over 1 hour. You can also get the ball rolling – claim compensation

We're so sorry for the inconvenience caused by a delay or cancellation to your Eurostar journey.