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Important: check COVID-19 travel rules and complete documents before you go. New testing and self-isolation rules for passengers arriving in the UK are now in place. From Saturday 04 December, entry rules are changing for travel to France. Find out more.

TRAVEL NEWS

TRAVEL NEWS

From 04 December 2021, testing requirements are changing for passengers travelling to France.

From Saturday 04 December 2021, the rules are changing for fully vaccinated passengers travelling to France from non-EU countries, including the UK.

Fully vaccinated passengers aged 12 years or over must present a negative antigen or PCR test result taken no more than 48 hours before travel.

More details will be available on the French government’s website shortly.

There are no changes to the current rules for passengers who are not fully vaccinated. Check here for the rules that apply.

If your journey is affected by the above change, you can change your travel dates in "Manage Your Booking" without paying exchange fees. Please note any difference in fare will be payable.

From 30 November day 2 testing requirements are changing for passengers arriving into the UK

From Tuesday 30 November at 4am, the rules are changing for fully vaccinated passengers travelling to the UK. Passengers will be required to take a Day 2 PCR test and self-isolate until they receive a negative result. The test can be taken on or before day 2 after you arrive. Please note that Lateral Flow tests will no longer be valid as a Day 2 test from Tuesday 30 November. Find out how to book a PCR test here.

There are no changes to the current rules for passengers who are not fully vaccinated. Check here for the rules that apply.

ALL passengers are required to complete a Passenger Locator Form before arriving at the station.

IMPORTANT: You must check which countries and territories are on the UK government's red list before travelling. Eurostar is not allowed to carry passengers from red list countries.

If your journey is affected by the above change, you can change your travel dates in "Manage Your Booking" without paying exchange fees. Please note any difference in fare will be payable.

Information on our mask policy

We would like to remind you that it is our policy that passengers and staff continue to wear a face covering in our stations and on board, even if you’ve been fully vaccinated. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.

Eurostar will not refuse you travel if you have a disability that prevents you from wearing a mask. You may remove your mask briefly during your journey to eat and drink.

Information for customers with bookings on our direct Disneyland® Paris trains from 22nd October 2021

Although travel restrictions have begun to ease, we’re still not able to start running trains on all our routes again yet because of the ongoing impact of the pandemic. This means that we're unable to run our direct Disneyland® Paris trains from 22nd October 2021.


If you’re affected by this change, we sorry for the inconvenience caused. Please see below for information about your options:


We will rebook all customers on trains to and from Paris Gare du Nord on the same dates of travel so you can still enjoy your trip.  We’ll be contacting customers in priority of date order and you’ll receive an email directly to confirm the cancellation and advise you of your options.


Once you receive this email, simply check Manage Your Booking and if you wish to travel via Paris, check the details of your new booking and download your tickets.


We’ll provide tickets to help you connect to and from Paris Gare du Nord via the RER, a local suburban train to Disneyland® Paris at Marne-La-Vallée, which will take around an hour. We will cover the cost of the connecting trains there and back.


If the new journey allocated is not convenient, you can choose from one of the following options.

  • To change to a different departure time via Paris on the same travel dates, please call us if you’re travelling soon or use our Contact Us form (details below) and we’ll do our best to help, subject to seat availability.
  • To request an alternative date to travel via Paris or to postpone your trip to a later date you will need to request an e-voucher. It’ll be valid for 12 months from the date it’s issued, and you can use it to buy tickets on any of our routes (including our direct Disney route which is on sale for travel dates from 25 March 2022 onwards) at eurostar.com.
  • Or alternatively, you can claim a refund to your original payment method.

For the above options please use our Contact us form. Please select Disneyland® Paris from the category in the drop down menu providing clear details of your request and a contact number where we can reach you in case we need any further information or to check details with you. Your request via the Contact Us form will be looked after by a dedicated team and therefore we’ll be unable to process requests additionally by phone. 

If you have made a booking to travel in a wheelchair space to Disneyland® Paris, one of our team will contact you directly about your booking.

 

Train + Hotel package bookings
 

If you have any questions about your accommodation or if you’ve booked a Train + Hotel package with a travel agent or tour operator, please contact your hotel, agent, or operator directly to discuss your options.

Are you an EU, EEA or Swiss citizen living in the UK?

If you’re an EU, EEA or Swiss citizen living in the UK with settled or pre-settled status, you may be asked to provide proof when entering the UK. You can generate a code here, which you may need to show to UK Border Force officers. This code will confirm your immigration status. If you’re an EU, EEA or Swiss citizen only visiting the UK, you can find out more here.

Coronavirus and Eurostar services

Eurostar’s principal priority is the health, safety and wellbeing of our customers and colleagues and we are closely monitoring information regarding coronavirus (COVID-19).

We are paying close attention to, and follow the official travel advice of the Travel Ministries of the countries across our network.

Find out more