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Important: Check COVID-19 travel requirements and complete documents before you go.


23/10/21: Our trains are currently experiencing delays because part of the track is temporarily closed in the Channel Tunnel.

Please arrive at the ticket gates at the time shown on your ticket as normal. You might miss your train if you arrive any later.

We are sorry for the impact this may have on your plans.

TRAVEL NEWS

TRAVEL NEWS

From 24 October day 2 testing requirements will change for passengers arriving into the UK

Testing requirements will ease for fully vaccinated passengers and most under 18s travelling to the UK from 24 October 2021. Find out more.
 
Fully vaccinated passengers will be able to take a lateral flow day 2 test following their arrival in the UK instead of a more expensive PCR test. The list of approved test providers will be available on GOV.UK from 22 October. NHS tests are not permitted for travel.

How will the new testing system work? 
Passengers will need to take a photo of their lateral flow test and booking reference supplied by the private provider and send it back to them to verify the result. 

Important: you will still be required to complete a Passenger Locator Form up to 48 hours before arrival. Please bring the completed form with you ready to be checked at the station. 

Passengers who are not fully vaccinated with an authorised vaccine returning from a non-red destination must still complete a Passenger Locator form, take a pre-departure test, PCR tests on day 2 and day 8 and complete 10 days self-isolation. Find out more.

Children: the change to day 2 test requirements will also apply for children resident in the UK, British Overseas Territories, Channel Islands, Isle of Man, USA, EU & EAA countries and other countries listed here.

 

Changes to rules for entering the UK from 04 October 2021

From Monday 04 October 2021, the UK government will be relaxing rules for entry into the UK for fully vaccinated passengers who will no longer need a negative pre-departure COVID-19 test. Read the official information about the rules that apply from this date.

We’ve also summarised it for you below:

From 04 October: this rule applies if you’re fully vaccinated at least 14 days prior to your date of travel

  • You’ve received a full course of the approved vaccination programme in the UK, Europe, US or UK vaccine programme overseas (including a vaccination involving mixing two-dose vaccines, such as one dose of AstraZeneca and one dose of Pfizer for example).

Or

  • You’re under an approved COVID-19 vaccine clinical trial in the US, Canada and Australia and have a proof of participation (digital or paper-based) from a public health body.
  • Please note that you are not considered fully vaccinated under English rules if you have received only 1 vaccine dose and have a COVID recovery certificate. You will be required to follow the rules for unvaccinated passengers. This does not apply if you have received a single dose vaccine such as Johnson & Johnson.
     

Before you travel to England you must:

After you arrive in England you must:

  • Take your day 2 test
  • You won’t need to quarantine.
     

How to prove your vaccination status?

You must prove that you’ve been fully vaccinated at least 14 days before travel with a document (digital or paper-based) from a national or state-level public health body that includes:

  • Your full name
  • Your date of birth
  • The name of your vaccine
  • The date of vaccination for every dose
  • The country of vaccination and/or certificate issuer


Important: If your document does not include all of these, you must follow the non-vaccinated rules or you won’t be able to travel.

If you are fully vaccinated in the US, you will also need to prove that you are a resident of the US.

If you’re not fully vaccinated, the current rules in place will apply. Find all the details in our ’Travel to the UK’  section of our COVID-19 information hub.


Travelling with children from 04 October:

Age

Pre-departure test

Day 2 test

Day 8 test

11-18 years

Yes Yes No

5-10 years

No Yes No

Under 4 years

No No No


Children under the age of 18 at the time they arrive and ordinarily resident in the United Kingdom, the EU, Switzerland or the USA are not required to self-quarantine when arriving in England. Read more information about travelling with children here.

Exemptions from one or more of the COVID-related travel restrictions

Some people are exempt from some or all COVID-19 travel and entry requirements because of their job. However, they will be required to show evidence, otherwise there is a risk of being fined by the authorities. Read more

Information on our mask policy

We would like to remind you that it is our policy that passengers and staff continue to wear a face covering in our stations and on board, even if you’ve been fully vaccinated. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.

Eurostar will not refuse you travel if you have a disability that prevents you from wearing a mask. You may remove your mask briefly during your journey to eat and drink.

Information for customers with bookings on our direct Disneyland® Paris trains from 22nd October 2021

Although travel restrictions have begun to ease, we’re still not able to start running trains on all our routes again yet because of the ongoing impact of the pandemic. This means that we're unable to run our direct Disneyland® Paris trains from 22nd October 2021.


If you’re affected by this change, we sorry for the inconvenience caused. Please see below for information about your options:


We will rebook all customers on trains to and from Paris Gare du Nord on the same dates of travel so you can still enjoy your trip.  We’ll be contacting customers in priority of date order and you’ll receive an email directly to confirm the cancellation and advise you of your options.


Once you receive this email, simply check Manage Your Booking and if you wish to travel via Paris, check the details of your new booking and download your tickets.


We’ll provide tickets to help you connect to and from Paris Gare du Nord via the RER, a local suburban train to Disneyland® Paris at Marne-La-Vallée, which will take around an hour. We will cover the cost of the connecting trains there and back.


If the new journey allocated is not convenient, you can choose from one of the following options.

  • To change to a different departure time via Paris on the same travel dates, please call us if you’re travelling soon or use our Contact Us form (details below) and we’ll do our best to help, subject to seat availability.
  • To request an alternative date to travel via Paris or to postpone your trip to a later date you will need to request an e-voucher. It’ll be valid for 12 months from the date it’s issued, and you can use it to buy tickets on any of our routes (including our direct Disney route which is on sale for travel dates from 25 March 2022 onwards) at eurostar.com.
  • Or alternatively, you can claim a refund to your original payment method.

For the above options please use our Contact us form. Please select Disneyland® Paris from the category in the drop down menu providing clear details of your request and a contact number where we can reach you in case we need any further information or to check details with you. Your request via the Contact Us form will be looked after by a dedicated team and therefore we’ll be unable to process requests additionally by phone. 

If you have made a booking to travel in a wheelchair space to Disneyland® Paris, one of our team will contact you directly about your booking.

 

Train + Hotel package bookings
 

If you have any questions about your accommodation or if you’ve booked a Train + Hotel package with a travel agent or tour operator, please contact your hotel, agent, or operator directly to discuss your options.

Are you an EU, EEA or Swiss citizen living in the UK?

If you’re an EU, EEA or Swiss citizen living in the UK with settled or pre-settled status, you may be asked to provide proof when entering the UK. You can generate a code here, which you may need to show to UK Border Force officers. This code will confirm your immigration status. If you’re an EU, EEA or Swiss citizen only visiting the UK, you can find out more here.

Coronavirus and Eurostar services

Eurostar’s principal priority is the health, safety and wellbeing of our customers and colleagues and we are closely monitoring information regarding coronavirus (COVID-19).

We are paying close attention to, and follow the official travel advice of the Travel Ministries of the countries across our network.

Find out more