I have a Disneyland Paris booking, what are my options?
Following the news that Disneyland Paris will temporarily close as a precaution from Saturday 14th March for the rest of the month, we advise customers as follows:
Please contact your booking agent directly, if you have booked a Disney Package Holiday with a Disney operator or Travel Agent.
If you have a Eurostar Train only reservation and are due to travel on a Disney service between 13th March and 7th April, we are pleased to be able to offer you the flexibility of an eVoucher to postpone your journey and rebook for a future date. The eVoucher will be the equivalent of your Eurostar train booking value and may be used online for a new booking to be made by 30th June 2020, for travel at any time up to 12th December 2020, subject to availability.
If you have booked to travel on a Disney service for a date after 7th April and for arrival in Disneyland Paris by 1st June, please call us and we will assist with your booking.
Please note that due to the current situation, we are currently experiencing extremely high call volumes and are sorry for the inconvenience this may cause.
Please note that no fees are applied but if the value of your new booking is greater than the value of your eVoucher, you will need to pay the difference.
To claim your eVoucher, please complete your details here.
I am due to travel home from Disneyland Paris, can I leave earlier?
If you are already in Disneyland Paris and have a booking to return home from Saturday 14th March onwards and wish to return home earlier, please see Eurostar staff at the Eurostar check-in zone on the 1st floor of Marne La Vallée station from 3pm (15:00 CET) onwards on Sunday 15th March. The team will offer you a seat on Sunday’s Eurostar departure at 16:55, subject to capacity.
Alternatively, if you wish to return home on a service departing from Paris Gare du Nord station, we will be pleased to re-accommodate you on any available departure. Please report to the Eurostar Ticket Office on the first floor of Gare du Nord station with your original booking and our team will assist you.
Due to planned engineering works, no Eurostar services will stop at Ashford International on:
2020
If you’re travelling on any of these dates, you’ll need to board or leave your train in London St Pancras or Ebbsfleet International.
Will there be changes to Eurostar’s service after Brexit?
Following the withdrawal agreement agreed between the UK and EU, Eurostar services will continueon the existing basis, timetable and terms and conditions following Brexit on 31st January. We are working closely with our station partners, Governments and border authorities on both sides of the Channel to ensure that robust plans are in place for us to continue to operate in either a deal or 'no-deal' scenario after the transition period.
Will I need a visa to travel between the UK and the EU after Brexit?
The EU has agreed to give British citizens visa-free travel to member states, even in a no-deal scenario, for trips up to 90 days. The UK had previously confirmed that EU citizens will be able to make short-term visits to the UK without a visa.
Can I still travel with my EEA ID card after Brexit?
The UK government has confirmed that EU identity cards would remain valid for travel to the UK initially. Although there will be no immediate change, this cannot be guaranteed after the introduction of a new immigration system from 1 January 2021. Find out more.
Will there be any changes to the travel documents I need after Brexit?
Should the UK not secure a deal with the EU after the transition period, passports may be required to have six months validity from the date of arrival at your destination. The government has created an online tool to check if a passport needs to be renewed before travel.
Will I still be able to use my European Health Insurance Card (EHIC) after Brexit?
Your European Health Insurance Card (EHIC) might not be valid if the UK leaves the EU without a deal after the transition period. You should always ensure that you have travel insurance with healthcare cover before you travel abroad. And it’s important to check the terms of your policy, as some policies don’t cover pre-existing medical conditions
The full range of UK government advice about travel after Brexit can be found here.
Over the next few months, some services will be altered on our new route to and from Amsterdam.
We’re not selling any tickets between Brussels, Rotterdam and Amsterdam on these dates until the timetables have been confirmed:
2020
Travelling within the Netherlands?
Please click the link below to check for any changes to train times or planned works which may affect your trip:
We've now stopped selling tickets from Ebbsfleet International on our direct train to Disneyland ® Paris on:
We've also stopped selling tickets from Disneyland ® Paris on our direct train to Ebbsfleet International on:
This is to stop our departures lounge and arrivals area getting too full but you can still travel to London or Ashford.
If you haven’t booked yet
There are still seats available. You’ll just need to buy tickets from London St Pancras International or Ashford International and board or leave the train at one of those stations.
If you’ve already booked tickets from/to Ebbsfleet International
Don't worry, the train will still stop at Ebbsfleet as normal but it might be worth allowing a little extra time, since it'll be busy.
We’re not currently selling any tickets between the UK and Paris on these dates:
This is because of planned maintenance works at St Denis, near Paris which require our trains to be diverted away from the lines that we normally use to run into and out of Paris Gare du Nord.
Once we’re able to confirm our timetables for theses dates and tickets can be booked again, we'll announce the details here and also on our Twitter page
No Eurostar trains will call at Marseille St Charles station on Friday 22 and Saturday 23 May 2020.
On these two days, our services will run to and from Lyon Part Dieu and Avignon TGV only.