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Accessible travel

Everything you need to know about accessible travel at Eurostar, including who we can help, how we can help, how to book assistance, and more.

Eurostar travel assistance

At Eurostar, we believe that everyone should feel safe, secure, and supported. So, we want to make sure all our travellers have the assistance they need. Find out how we can help travellers with accessible travel needs.

accessible travel icons - accessibility - Eurostar Assist

 

Who we can help

Find out which travellers we can help with accessible travel.

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Illustration of the Eurostar station

 

How and where we can help

Find out what assistance we can provide and in which stations.

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Illustration of Eurostar platform

 

How to book accessible travel

Find out how to book accessible travel for your journey.

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Guide dog on train

 

Guide and assistance animals

Find out which travel documents are required and come prepared to get on board with your guide or assistance animal

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Wheelchair user on board Eurostar train illustration

 

Wheelchair user fares

If you’re travelling with a wheelchair, take advantage of our bespoke fares and travel areas designed just for you.

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Illustration of wheelchair user and companion at Eurostar departures

 

Companion fares

If you’re travelling with a companion, they may be able to take advantage of our discounted companion fares

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Assistance guides for our London routes

For more information about Eurostar assistance, please download our guide: Making rail accessible: Helping older and disabled passengers (PDF) (opens a PDF) and our Making rail accessible: Helping older and disabled passengers (audio version) is also available.

For more information about our onboard accessibility features, including priority seats, download our rolling stock guide (PDF) (opens a PDF) and our rolling stock guide (audio version) is also available.

The guides are also available in large print and braille – you can get a copy in any of these formats by:

  • Emailing us using this contact form and selecting the accessible travel button. If we need more information, we will call you directly.
  • Requesting a copy through any of our social media channels
  • Visiting our ticket offices
  • Calling us on the following number (select your language, then option 6):
    The UK, the Netherlands and Germany: +44 (0)3432 186 186
    France: +33(0) 1 70 70 60 99
    Belgium: +32(0) 2 400 67 76

To find out even more about accessibility at Eurostar, download our Accessible Travel Policy (PDF) (opens a PDF) and our Accessible Travel Policy (audio version) is also available. This document is applicable only for travel from or to London. The creation of an Accessible Travel Policy document for travel on our other routes is in progress.

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Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited FCA registration number is 311909. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/ | E-mail: Insurance@allianz-assistance.co.uk

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