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Travel insurance with Allianz
Get covered with Allianz
We want your trip to be focused on new experiences, not worries about unexpected costs. That’s why we’ve teamed up with Allianz to give our passengers travel insurance that suits their needs. Keep your trip on track choose the right plan for you.
Get the best plan for you
Whether you’re with us for business or pleasure, Allianz has the right policy to cover you.
Keep your trip on track
We want you to have the best experience when you travel with Eurostar but sometimes life gets in the way of a good time.
But don’t panic – if you need to cancel or interrupt your trip due to unexpected events, Allianz have you got you covered.
Expert help, whenever you need it
Allianz gives you access to 24-hour assistance for any and all emergencies. Whether it’s a medical issue or a mislaid passport, their experts are on hand to help no matter the hour.
Get covered with Allianz
Your travel budget should be spent on exploring the best experiences Europe has to offer, not unexpected (and unwelcome…) bills.
We’ve partnered with Allianz to ensure Eurostar customers have the best travel insurance for their needs – with no nasty surprises.
Claims without the catch
If your trip takes a left turn, Allianz wants to put it right. Their no-fuss claims process makes it simple to get reimbursed – you can submit your claim online in just minutes, or contact them directly by phone or email.
Choose the right plan for you
Cancellation, Delay and Luggage Insurance
Trip cancellation
Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19.
Travel delay
Claim for meals, accommodation and other covered expenses if you experience unexpected delays.
Luggage
Get reimbursed for lost, damaged or stolen bags.
Comprehensive Travel Insurance
You’ll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early.
Medical expenses
Protect your wallet from emergency medical and dental expenses.
Medical assistance
Ensure you’re covered for medically necessary transportation if you become sick or injured.
Trip interruption
Recover prepaid expenses and be reimbursed for unplanned expenses like transportation if you have to cut your trip short for a covered reason.
Travel with added peace of mind
Get back to the people and places you love with trusted travel insurance from Allianz Assistance.
Frequently asked questions
If you didn’t book directly with us, please get in touch with the person or company you bought your ticket from to make a claim.
If your journey is affected, we’ll do our best to give you as much notice as possible. We’ll get in touch by email or text so please make sure the contact details provided are correct.
You can either claim a refund or exchange your ticket via Manage your booking or through our Exchange and refund form.
There are also a few reasons why you might receive a message advising that you cannot claim compensation online:
- We need 24 hours from the time your train arrived to get our systems loaded with the compensation information.
- You were delayed by less than 60 minutes, so we can’t offer you compensation
- Your ticket was for a connecting journey. You can claim by contacting us, quoting your six-letter booking reference and attaching photos or scanned copies of all your tickets.
- You are seeking a refund for a ticket purchased on another website, via a travel agent or retailer. They remain responsible for handling your refund.
We recommend that you use Google Chrome to claim your compensation. We're sorry for the inconvenience this may cause.
For more information, please visit our help centre or view our Conditions of carriage.
After contacting our customer services, if you’re not satisfied with the feedback provided, we invite you to contact the ombudsman. You will find all the information you need in our complaints handling procedure document.