Privacy Policy

EUROSTAR INTERNATIONAL LIMITED

PRIVACY POLICY

Eurostar International Limited ("Eurostar") is committed to protecting your privacy. This privacy policy explains Eurostar's data processing practices and how Eurostar uses passenger information and other personal data.

Consent

By using the Eurostar website (eurostar.com and Eurostar App) and its services, you consent to the collection and use of the information for the purposes set out below.

Information Collected

Eurostar will be the data controller under the Data Protection Act 1998, and any personal data you provide will be kept on file for our reference. This allows us to process your Eurostar bookings efficiently and gain a better understanding of your requirements. The information we collect and process about you may include:

(i)              Information you provide to us via the booking process

(ii)             Information you provide to us by filling in forms on our website and mobile app

(iii)   Information you provide to us during your journey including information we are required to collect for immigration and border control purposes

(iv)           Information collected through correspondence with our traveller care and sales teams

(v)            Information you provide to us in order to register for alerts and disruption messaging

(vi)           Information shared during social media interactions with you

(vii)          Information you provide to us when entering competitions

(viii)         CCTV operated at the sites in which we operate

(ix)  Statistical data about your use of our entertainment and wi-fi system onboard including information about the device you use, IP address, MAC address, browsing activity and entertainment content accessed

(x)             Information you provide to us for recruitment purposes

We may require you to submit personally identifiable information in order for you to make use of our services. You confirm that any information you enter will be true.

We will only request and collect information which is necessary or reasonable in order to provide you with your requested services and to improve the services that we provide. 

Use of Information

If you book online with Eurostar, we will record your personal details and send you a confirmation by email. Your personal data will be used principally to provide you with correspondence from Eurostar and its representatives in reply to your request. We retain the data you provide from time to time, including data we collect when you use our services and facilities for a reasonable period of time or as long as the law requires us to retain the information.

When creating an account you will also be given the opportunity to opt in to receive additional correspondence from Eurostar, and its carefully selected partners and third parties. At any time after you have registered you may opt out or change your preferences by editing your account information on the My Eurostar section of eurostar.com or by clicking the easy Unsubscribe option on any email sent by Eurostar.

If you wish to amend the personal data that you have submitted online, when you log into My Eurostar, you will be given a link which allows you to edit your details or alternatively email us at newsletter@eurostar.com or write to Eurostar International Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or call us on 03432 186 186 or +44 1777 77 78 78 from outside the UK.

Use of Personal Information

Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, immigration and customs control (including the UK , French and Belgian authorities), safety, security, health, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.

Eurostar may also monitor webserver activity for the purpose of data analysis, sales and marketing reports, frequency of visits and developing marketing profiles. Eurostar may use your information for market research and strategic development purposes to assist us in new product development and for making further enhancements to our communication plans so that they are more aligned to your profile.

Eurostar will not disclose passenger information under any other circumstances than described in this privacy policy without your consent unless Eurostar is required to do so legally.

Cookies

Eurostar places a cookie on your computer when you first enter the website to identify your country and (if applicable) language preferences. A cookie is a piece of data stored on your hard drive containing information about you, which enables us to display content relevant to your market. For the use of the Eurostar Booking Engine, the cookie is also used to keep track of Eurostar products placed in the Shopping Basket. If you create a My Eurostar and select the "auto-login" option, a unique ID number will be placed in your cookie to enable you to return to the Eurostar website without having to log in again. Only non-personal information is stored in your cookie. If you disable the cookies, you will still be able to use the website and book tickets.

We use cookies to identify you when you visit the Eurostar site and to build up a demographic profile. Our use of cookies also allows registered users to be presented with a personalised version of the site.

We also use cookies when you access our onboard entertainment and wi-fi system, Cookies are used to identify you and your preferences as well as store details of your login session (for example to allow you to pause and restart entertainment content).

See our cookie policy

Tagging of the Site

Eurostar uses cookies on this site provided by Google Analytics to help us measure the effectiveness of our advertising and how visitors use our site. By supplementing our records, this information helps us learn things like what pages are more attractive to our visitors, which of our products most interest our customers, and kind of offers our customers like to see. Although Google Analytics logs the information coming from our site on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can opt out of this website analysis tool by going to http://tools.google.com/dlpage/gaoptout.

Eurostar uses cookies on this site provided by our Web Analytics tool, Omniture, to help us measure the effectiveness of our advertising and how visitors use our site. By supplementing our records, this information helps us learn things like what pages are more attractive to our visitors, which of our products most interest our customers, and kind of offers our customers like to see. Although Omniture logs the information coming from our site on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can opt out of this website analysis tool by going to http://omniture.com/en/privacy/product#optout.

Eurostar uses 1x1 pixels, or transparent GIF files, to help manage online Partner ads and newsletter activity. These GIF files are provided by our ad management partner, TradeDoubler. These files enable TradeDoubler to recognize a unique cookie on your web browser, which in turn enables Eurostar to learn which advertisements bring users to the eurostar.com website. The cookie was placed by Eurostar or by another advertiser who works with TradeDoubler on your machine. With cookies, the information that Eurostar collects and shares is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about TradeDoubler, including information about how to opt out of these technologies, go to: http://tradedoubler.com/

Security of passenger information

Eurostar stores passenger information in a central database, which is managed by our administrative staff and authorised agencies and is accessible electronically. Security measures are in place to ensure that data cannot be accessed by unauthorised persons. From time to time people such as I.T. systems suppliers may need to access the system. Eurostar's security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Your Personal Data

You have the right to see the personal data held on you by Eurostar. Eurostar will provide this information for the maximum fee permitted by statute

Please put your request in writing to Eurostar International Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW, or by email to newsletter@eurostar.com.

Alterations to this privacy policy

If Eurostar decides to change this privacy policy, the changes will be posted on this page.

Outside European Economic Area (EEA)

If you live outside the European Economic Area and wish to make a booking online, by proceeding with this booking you are deemed to have given your consent to having your personal data transferred outside the European Economic Area, for the purposes outlined in this privacy policy.

Other linked websites

This website eurostar.com may contain links to other websites which are outside Eurostar's control and are not covered by this privacy policy. The privacy policies of these other sites may differ from this one.

To query protection of your personal data

Please note that as the data processing takes place in the United Kingdom, it is English law which applies, even in a communication with a Belgian customer. If you have any questions or comments concerning your personal data, including the way Eurostar protects your privacy or processes your personal data, please write to Eurostar at Eurostar International Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or email newsletter@eurostar.com. Eurostar's policy is to correct any mistakes as soon as they are brought to our attention within the office working hours of Eurostar, Monday to Friday 9am-5pm GMT, excluding English public holidays.

Version: 7 January 2016