Eurostar Contact Details

Bookings and exchanges 
To make a new booking or to change an existing one, call:


From the UK: 03432 186 186 
From outside the UK: +44 (0)1233 617 575 

Be sure to have your six-letter booking reference to hand if you’re calling about an existing booking.

Open from 8am to 8pm Monday to Friday and 9am to 6pm at weekends

Please note: from 11 July 2016, the following fees will apply to bookings and exchanges:

 

 

Standard

Standard Premier

Business Premier

Online

Phone

Online

Phone

Online

Phone

Bookings

No fee

£10 call fee

No fee

£10 call fee

No fee

No fee

Exchanges

£30

£30 + £10 call fee

£40

£40 + £10 call fee

No fee

No fee

 


Eurostar™ Frequent Traveller
If you have any queries about Eurostar™ Frequent Traveller membership, call:

UK: 03448 117 117
France: 01 70 70 99 49
Belgium: 02 402 24 30

Open from 8am to 8pm Monday to Friday and 9am to 6pm at weekends


Group bookings
To make a booking for more than nine people, you can speak to our Groups team by calling: 

From the UK: 03448 224 800

From outside the UK: +44 (0)1777 771 048 

Our Groups team is here from 09:00 to 17:00 Monday to Friday.

 


Comments and suggestions

To let us know how your trip went, get in touch with our Traveller Care team.

Email: traveller.care@eurostar.com

Call: +44 (0)1777 777 879

Open from 8am to 8pm Monday to Friday and 9am to 6pm at weekends

 

Otherwise, you can write to:

Eurostar Traveller Care team

2nd Floor

Kent House

81 Station Road

Ashford

Kent

TN23 1AP

 

If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within the three months, you may wish to contact an alternative dispute resolution service.


Luggage services
To find out more about our luggage service for groups, or sending excess baggage and large items like bikes, musical instruments and sports equipment, call 03448 225 822.


Lost property
If you’ve left something on the train or in one of our departure lounges, call 03448 224 411 and choose option 1. Otherwise, email lost.property@eurostar.com.


Media enquiries
If you’d like a press pack or have any media-related queries, please email press.office@eurostar.com.

 

Otherwise, you can write to:

Eurostar Corporate Communications
Eurostar International Ltd.
Times House
Bravingtons Walk
London

N1 9AW