Left something at the station, or lost something en route? Find out how to track it down.
Where did you lose your item?
- At one of our terminals: If you've lost a non-perishable item, it'll be kept at the lost property office at the station where it was found.
- On the train: it'll be taken to the lost property office at the train's destination station.
Perishable items will be disposed of at the end of the working day – all the more reason not to forget that Camembert under your seat.
You may need to pay collection and/or storage charges. If you’d like your item posted back, a fee will be payable to the lost property office. If you live in the UK or the EU, a courier service is also
To help us find your item more quickly, make sure you have the following details to hand when you get in touch:
- Date when the item was lost
- Train number (coach and seat number if possible)
- Description of the item
- Your contact details and address
Lost property Offices
If you lost something at the station, just contact the relevant property office.
If you left an item on board, make sure you contact the lost property office at your train's final destination.
St Pancras International
(also for items lost at Ashford and Ebbsfleet international)
Tel: 03448 22 44 11, then press 1
The Eurostar lost property office is open from Monday to Friday, 10:00 to 17:00 (GMT)
All non-perishable items are kept for 28 days.
Tel: +32 (0) 2 224 88 62
Fax: +32 (0) 2 224 57 68
The SNCB lost property office is open 24 hours a day.
Any found items will be handed in to the lost property desk and you'll need to a small fee of €3.80 when you collect it.
To claim your lost property once you're back in the UK, go to belgianrail.be/en/customer-service/lost-objects.aspx.
Paris Gare du Nord
Tel: + 33 (0)1 55 31 15 75 or + 33 (0)1 55 31 58 40
To find out more, please go to gares-sncf.com [in French].
The SNCF lost property office is open from 08:00 to 13:00, then 14:00 to 20:00 (ECT).
Tel/fax: +33 (0) 3 28 55 71 63
The SNCF lost property office is open 7 days a week from 07:30 until 19:00 (ECT).
Marne la Vallée
Tel: +33 (0)1 40 18 88 73
The SNCF lost property office is open Monday to Friday from 08:00 to 22:00 (ECT).
If you're still in Marne-la-Vallée when you realise you've lost something, go to the station information desk as soon as possible.
After a couple of days, your item will be forwarded to Paris Gare de l'Est.
Tel: +33 (0) 3 21 46 81 65
Tel: +33 (0) 4 90 27 81 69
The SNCF lost property office is open 7 days a week, from 12:00 until 16:00 (ECT)
Tel: +33 (0) 4 79 04 04 75
Bourg St Maurice
Tel: +33 (0) 4 79 04 04 56