Contact us

Unsure about something? In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.

We get asked all sorts of questions so there’s a good chance you’ll find your answer in our Q&A section.

Still can’t find what you’re looking for? Find out how to contact just the right person.

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Customer Care

Call us, give us feedback on something that did not go according to plan and find out about our compensation policy