Contact us

Unsure about something? In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.

Update 23 April 2014:  Following last Thursdays service disruption we are now receiving higher than normal contact volumes. We are sorry that it is currently taking us a bit longer than usual to respond to your email. Rest assured, we have received your query and we will get back to you as soon as we possibly can.

We get asked all sorts of questions so there’s a good chance you’ll find your answer in our Q&A section.

Still can’t find what you’re looking for? Click here to find out how to contact just the right person.

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Customer Care

Call us, give us feedback on something that did not go according to plan and find out about our compensation policy