With high numbers of people travelling, our contact centre is exceptionally busy. At the moment, the best way to contact us is via our Contact Us form or in writing (see the Comments and suggestions section here). We will prioritise urgent requests and respond as quickly as possible. If we need more information we will call you directly. For some queries, you can find answers by visiting our online Help Centre.
Coronavirus and Eurostar services – last updated 21 September 2022
You must follow all travel rules and complete any necessary mandatory forms before travelling. Our teams will refuse travel if you don’t have the correct forms complete and ready to be checked. As regulations can change at short notice, please check the latest official government information of your departure and destination countries before travelling and read the ‘Travel’ sections below.
IMPORTANT: Please make sure that your reason for travel is permitted by the country you are visiting, as the rules differ for each destination.