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Terms and conditions


Eurostar International Limited ("Eurostar"), a company incorporated in the UK under company number 02462001, with its registered office at 6th Floor, Kings Place, 90 York Way, London N1 9AG, United Kingdom, is organising, in the UK, mainland France (including Corsica), Belgium and the Netherlands, a competition named New Customer Offer Survey Competition via its New Customer Offer Survey, taking place from 18 January 2023 to 27 January 2023 (the "Competition Period"), (hereinafter referred to as the "Competition").


This Competition is open to any adult residing in the UK, mainland France (including Corsica), Belgium and the Netherlands, who completes the New Customer Offer Survey, excluding staff of Eurostar, people involved in the Competition’s design and implementation, and members of their family.

Participation in the Competition is free and there is no obligation to make a purchase.

By taking part in the Competition, you declare that you have read, understood and agreed to be bound by these conditions. Failure to comply with these conditions will result in you being disqualified from the Competition.

Participation in the Competition is limited to one entry per person.

No entries will be accepted after the Competition Period has ended.


To enter the Competition, you must fully complete the New Customer Offer survey including correctly answering the prize draw qualifying question at the end.

Participation in the Competition may be refused if incomplete or incorrect information is provided.


Eurostar may verify the identity of the winner and the details provided by them before issuing the prizes.


5.1 Details of prize

  • There are four (4) prizes available under the Competition. The prizes consist of four Global Experience Cards from Voucher Express, each with the following values: Two (2) £100/€100 and two (2) £50/€50.
  • The prizes are non-transferable, non-changeable and cannot be paid in cash or in kind.
  • The prizes do not include personal expenses, or anything not expressly stated to be included in these conditions.
  • In the event of force majeure or in circumstances beyond the control of the Eurostar, Eurostar reserves the right to change these conditions and/or to replace the stated prize with a prize of the same value.Any changes to the Competition will be notified to entrants as soon as possible by Eurostar.

5.2 Issue of prize

  • Four (4) winners in total shall be drawn at random by an online generator from those participants who have completed the survey. There will only be one (1) draw.
  • The prize draw will take place no later than 10 business days after the closing date of the Competition Period. The draw will be conducted in accordance with the MRS Code of Conduct rules.
  • The winner will be contacted by email within a further 10 business days of the draw. To claim the prize, the winner must respond to the email, and confirm their full name and address, within a period of 14 days following the date on which the Eurostar email was sent.
  • If the winner does not reply within the 14-day period, Eurostar reserves the right to award the prize to someone else.
  • Eurostar also reserves the right to draw an alternative winner if: (i) Eurostar has made reasonable efforts to contact the winner and contact cannot be made, (ii) the winner is ineligible to enter the Competition, and/or (iii) the winner does not wish to accept the prize.


By entering the Competition, you agree not to reproduce, modify or publish in whole or in part these conditions or pages of Eurostar’s website without the prior written permission of Eurostar.

In the event of any legal action being taken against Eurostar for breach of any intellectual property right belonging to any third party and pertaining to your participation in the Competition, you shall be responsible for the defence of such action, at your own cost, and you shall pay all compensation which may be awarded to said third party.


To the extent permitted by law, Eurostar does not accept any liability for loss, damage, personal injury or death arising in connection with this Competition other than where it is caused by Eurostar’s own negligence.

Eurostar shall not be liable for any technical defect, including defects of the Internet, anomalies, hardware or software faults of any nature (virus, bugs, etc.) occurring on your systems. Eurostar shall not be held liable for any consequences on your personal, professional or commercial activities.

Eurostar shall not be held liable for any delay or supply issues caused by strikes or problems with the postal service.


Eurostar will process your personal data for the purposes of administering the Competition, and in accordance with its privacy policy, available at

You have a right of access, deletion, and correction of your personal data. You may also object to the processing of your personal data. These rights can be exercised by emailing Exercising any such right prior to the end of the Competition may result in you not being entered into the Competition.

If you object to any or all of your surname, county and, if applicable, winning entry being published or made available, please contact Eurostar at the address set out in paragraph 5.2 above. In such circumstances, Eurostar must still provide the information and winning entry to the Advertising Standards Authority on request.


Eurostar reserves the right to cancel, curtail or extend the Competition at any time or to vary these conditions.

Eurostar may disqualify a participant from the Competition if it believes that the participant has committed a breach of these conditions, or in the event of any fraud or attempt at cheating by any participant such as the creation of a false identity.

Any queries or complaints should be submitted via the Eurostar Help Centre.

The Promotion is governed by English law.