Due to the impact of coronavirus and the subsequent pressure put on our business, we’ve made a decision to focus on our busiest city centre stations. As a result, our trains will no longer be stopping at Ashford International until 2022 at the earliest.
You can request an eVoucher for the full value of your booking here.
Your voucher will be valid for 12 months from date of issue to travel to any Eurostar destination from or to London St Pancras International (subject to availability). You don’t have to travel before the expiry date on your voucher, you simply need to book your new journey before your voucher expires. You can book up to six months in advance on most of our routes, so you’ll be able to travel up until late 2021. No fee will be applied, but if the value of your new booking is more than the value of your voucher, you will have to pay the difference.
Please note that requests must be submitted within 60 days of your initial outbound travel date. After this date you will, unfortunately, be unable to retrospectively claim a voucher. If you wish to request a refund please click here.
As these stations are currently closed, you’ll need to buy a ticket to travel from or to St Pancras International instead.
Getting to or from St Pancras International by train
If you’re travelling to or from St Pancras International by train from Ebbsfleet or Ashford, please check the Southeastern timetable and fares here.
When to arrive at St Pancras International?
We recommend arriving at St Pancras International 60 minutes before your Eurostar train departs to allow plenty of time for ticket, security and passport checks. Ticket gates close 30 minutes before departure.
We’re receiving thousands of calls and emails right now, and it’s taking longer than usual for us to reply to everybody. We’d strongly encourage you not to call our contact centre, but to check eurostar.com for all the latest info instead. For any other requests or questions, you can use this contact us form and select ‘Kent Station’ from the drop-down list. Apologies for the inconvenience caused.
Get to Ashford International station just 30 mins before your train departure to Brussels, no time wasted hanging around. You can download your ticket to your phone, use our app or print it at home. Once on board, sit back and relax in our comfy seats and in just 1 hour 37 minutes you’ll be in the centre of Brussels.
Eurostar trains arrive into the centre of town at Brussels-Midi/Zuid (Brussels South) station.
On arrival you’ve plenty of choice of public transport with STIB trams and metros, and the De Lijn or Tec bus networks.
Alternatively hop in a taxi or, if you’re feeling adventurous, why not walk – it’s only about 20 mins to some of the best shopping areas in town.
From 8 November, the temporary ticket office will be located between platforms 12 and 13. Please allow extra time to find it, or ask a member of staff to direct you. Or why not simply download the Eurostar app and use it to buy, exchange and store your tickets?
A true mélange of cultures, Brussels is where francophone Wallonia and Dutch-speaking Flanders meet, so prepare to order a Belgian waffle in French next to a Dutch-style guildhall.
When in Brussels you must try carbonade flamande, a deliciously rich beef stew. Then, tick off two favourites in one and order a glass of chocolate beer. Trust us – it’s exquisite.
Brussels boasts everything from music and flowers to art and craft, food and (naturally) beer.
No trip to Brussels is complete without a visit to the Manneken Pis, who from time to time has his modesty restored with anything from judo kit to a full Father Christmas outfit.