Prize draw Terms and Conditions

From 26 May to 17 June 2025

BY PARTICIPATING IN THE GAME, YOU EXPRESSLY AND UNRESERVEDLY ACCEPT THESE RULES.

IF YOU DO NOT WISH TO ACCEPT THESE RULES, PLEASE DO NOT TAKE PART IN THE GAME.

ARTICLE 1: ORGANISER

DDB, a company incorporated under French law (société par actions simplifiée), registered in Paris under number 394 594 345, having its registered office at 73-75 rue de la Condamine 75017 in Paris, France (hereinafter ‘the Organiser’ or ‘DDB’), is organising on behalf of its client Eurostar International Limited, a company incorporated in the United Kingdom, registered in England and Wales under number 2462001, whose registered office is at 6th Floor, Kings Place, 90 York Way, London, N1 9AG, (United Kingdom) (hereinafter ‘EUROSTAR’) from26 May at 10:00 a.m. to 17 June 2025 at 11:59 p.m. (CET), a game with an obligation to purchase, entitled "Unexpected Travel" (hereinafter "the Game") ; posted on the EUROSTAR's official social networks : on InstagramAccounts at the following address @eurostar https://www.instagram.com/eurostar/ (opens in a new tab) , on Facebook https://www.facebook.com/Eurostar/ (opens in a new tab), and on TikTok https://www.tiktok.com/@eurostar (opens in a new tab) (hereinafter the "Official Accounts").

This Game is not organised or sponsored by Instagram, Facebook or TikTok.

ARTICLE 2: GAME ACCESS AND PERIOD

The concept of the game is to hide free Eurostar tickets on identified objects hidden in emblematic locations in three key cities: Amsterdam, London and Paris (hereinafter the "Cities"), which must be found using clues communicated by EUROSTAR on its Official Accounts.

The Game is accessible via a ‘post’/real posted on the Official Accounts. After the announcement of the game and the rules on 26 and 27 May 2025, EUROSTAR will broadcast a second post relating to clues in connection with the places where the objects are hidden (hereinafter the ‘Posts’).

The Game runs from 26 May 2025 at 10:00 a.m. to 17 June 2025 at 11:59 p.m. (CET), the French date and time of connection being taken as proof, according to the following schedule for each City (hereinafter the ‘Schedule’).

For the hidden object in Amsterdam, the launch of the game will be announced in Posts on the Official Accounts on 26 and 27 May 2025. A second Post will then be published on 30 May 2025 giving clues as to how to find the iconic Amsterdam locations where it will be necessary to buy items to take part in the Game and find out whether the participant has won a winning ticket. The participant must find the items and the winning ticket hidden in the iconic locations before 4 June 2025 at 11:59 pm CET.

For the hidden object in London, the launch of the game will be announced in Posts on the Official Accounts on 26 and 27 May 2025. A second Post will then be published giving clues on 7 June 2025 as to how to find the iconic London locations where it will be necessary to buy items to take part in the Game and find out whether the participant has won a winning ticket. The participant must find the items and the winning ticket hidden in the iconic locations before 11 June 2025 at 11:59 pm CET.

For the hidden object in Paris, the launch of the game will be announced in Posts on the Official Accounts on 26 and 27 May 2025 May. A second Post will then be published on 13 June 2025 giving clues as to how to find the iconic Paris locations where it will be necessary to buy items to take part in the Game and find out whether the participant has won a winning ticket. The participant must find the items and the winning ticket hidden in the iconic locations before 17 June 2025 at 11:59 pm CET.

It is expressly reminded that to be eligible for the prize, the purchase of a product must be made in one of the emblematic locations in one of the Cities identified thanks to the clues and directions provided on the Official Accounts.

The winner must be available for the dates and times of the Eurostar train journey set by the Organiser and EUROSTAR to be able to benefit from his/her prize. This travel date is estimated to be 2 weeks after the winner receives the Prize.

ARTICLE 3: PURPOSE AND COMMUNICATION OF THE GAME

It is not necessary to be a subscriber to the Eurostar's Official Accounts to take part in the game.

The Game is announced on the Eurostar's Official Accounts via the Posts.

The Game consists of the following:

• Log in with your personal Accounts on the Instagram, Facebook or Tiktok social network;
• Read the Posts about the Game on the Official Accounts;
• Find one of the emblematic locations using the clues and directions on the Posts of the Official Accounts;
• Go to one of the emblematic places in one of the Cities identified thanks to the clues given in the Posts and buy one of the products on the list below:
• For the products hidden in Amsterdam: tea, vinyl, fish & chips, a baguette, a bistro menu, a shopping bag from a luxury boutique;
• For products hidden in London: a tulip/flower bouquet packaging, bitterballen, gouda;
• For product hidden in Paris: a blank canvas for painting, a bike, a haring bottle;
• Find out whether the product purchased contains the Eurostar's winning ticket hidden at random;

The Game is neither organised nor sponsored by Instagram, Facebook or TikTok. Instagram, Facebook and TikTok cannot be held responsible, where applicable, for any breaches of the legality of its procedures and/or its conduct. Instagram, Facebook or TikTok, is not associated with this Game. The Organiser and Eurostar therefore discharges Instagram, Facebook or TikTok of any responsibility for all elements relating to this Game, its organisation and promotion. The personal data collected is intended for the organising company and not for Instagram, Facebook or TikTok.

The Instagram, Facebook or TikTok pages and all the rights attached to them are the exclusive property of the Organiser. All the trademarks, logos and other distinctive signs reproduced on the Pages and on the sites to which the Pages provide access via hypertext links are the exclusive property of their owners and are protected as such by the provisions of the French Intellectual Property Code. Any unauthorized reproduction, in whole or in part, of these trademarks, logos and signs constitutes an infringement punishable by law. All the software used on the Pages and those to which it provides access, as well as the texts, comments, illustrations or images reproduced on the Pages and those to which it provides access, are subject to copyright and any unauthorized reproduction thereof constitutes an infringement punishable by criminal penalties.

ARTICLE 4: REGISTRATION AND PARTICIPATION

4.1 Participation in the Game implies express and unreserved acceptance of the present rules, in all their stipulations, of the rules of ethics in force on the Internet (etiquette, charter of good conduct, etc.) and of the laws and regulations applicable to games in force in France. Any dispute concerning the interpretation of these rules will be settled without appeal by the Organiser or Eurostar or, where applicable, by the competent courts of Paris.

You are also reminded that the Organiser is solely responsible for managing the Game on the Instagram, Facebook or Tiktok platform.

By taking part in the Game, the participant agrees to comply with the terms and conditions of use of the Instagram, Facebook or Tiktok platform.

The Organiser declines all responsibility for the participant's failure to comply with the Instagram, Facebook or Tiktok T&C to which the participant previously agreed when creating his/her accounts.

4.2 The Game is open to all individuals over the age of 18, residing in one of the Cities (London, Paris, Amsterdam), with the exception of all persons having participated in the direct or indirect preparation of the Game, as well as their families. This includes in particular the staff of the DDB agency and the Eurostar's staff.

To take part, you must also have personal access to the Internet and have an active and valid Instagram, Facebook or Tiktok Accounts for the duration of the Game and, where applicable, until the prize is awarded.

4.3 Throughout the duration of the Game, the time of receipt of the registration of the entry on the computer server dedicated to the Game and hosted by the service provider chosen by the Organiser will be deemed authentic.

4.4 To take part in the Game, you simply need to participate within the limit of the dates in the Schedule indicated in Article 2 for each City:

Log in with your personal Accounts on the Instagram, Facebook or Tiktok social network;

Read the Posts about the Game on the Official Accounts;

Find one of the emblematic locations using the clues and directions on the Posts of the Official Accounts;

Go to one of the emblematic places in one of the Cities identified thanks to the clues given in the Posts and buy one of the products on the list below:

For the products hidden in Amsterdam on June 3rd and June 4th : tea, vinyl, fish & chips, a baguette, a bistro menu, a shopping bag from a luxury boutique;

Winners in Amsterdam will be travelling to winning destination on June 14th and back on June 15th

For products hidden in London on June 11th: a tulip/flower bouquet packaging, bitterballen, gouda;
Winners in London will be travelling to winning destination on June 21st and back on June 22nd

For product hidden in Paris on June 17th : a blank canvas for painting, a bike, a haring bottle ; Winners in Paris will be travelling to winning destination on June 28th and back on June 29th

Find out whether the product purchased contains the Eurostar's winning ticket hidden at random;

If so, post,within 24 hours of its discovery, a story on his/her Instagram, or Facebook or Tiktok accounts taking a photo of the winning ticket and identifying the Official Accounts.

Publication of the story registers participation and implies unreserved acceptance of these rules by the participant who submitted the story.

No other means of participation (in particular by post, e-mail or on any social network/platform other than Instagram, Facebook or Tiktok) will be taken into accounts.

Each participant may take part only once.

Participants are formally prohibited from taking part in the Game from the Instagram, Facebook or TikTok accounts of a third party. If it is found that a participant has taken part from the Instagram, Facebook or TikTokaccounts of a third party, this (these) participation(s) will be automatically cancelled.

Participants are hereby informed that the personal details they have entered on their Instagram, Facebook or TikTok accounts are deemed to be proof of their identity, which they accept. These details must be valid throughout the duration of the Game and within 15 (fifteen) days of the Game closing date.

The participant undertakes to complete and/or update in good faith the personal information made available on his/her Instagram, Facebook or TikTok accounts, which will be used in particular to inform the winner of his/her prize.

Entries to the Game will be cancelled if they are incorrect, incomplete, counterfeit or made in a manner that contravenes these rules.

To be validated and taken into Accounts in this Game, the participant's comment must comply with the legal and regulatory provisions in force, the provisions of these complete rules and in particular the following conditions:

• not to infringe the intellectual property rights of a third party: reproduction/representation of an element subject to intellectual property rights, such as an original work, without the express prior authorisation of the holder of the rights;
• not to infringe the rights of individuals :
  • an affront to human dignity ;
  • infringement of personality rights: right to a name, right to privacy ;
  • diffamation, insults, etc.
• not to offend against public order and morality, in particular :
  • apology for crimes against humanity ;
  • incitement to racial hatred ;
  • pornography ;
  • incitement to violence, etc.

Any participant who posts a comment/story that does not comply with these rules may have his/her participation in the Game cancelled by the Organiser.

ARTICLE 5: RESPECT THE INTEGRITY OF THE GAME

Participants are prohibited from implementing or seeking to implement any participation process that does not strictly comply with the principles of the Game and these rules

The Organiser reserves the right to disqualify any participant who alters the operation of the Game or who violates the provisions of these rules. The Organiser also reserves the right to prosecute anyone who attempts to defraud or interfere with the smooth running of this Game.

The Organiser reserves the right to carry out any checks to ensure compliance with this article and with the rules as a whole, in particular to exclude any participant who has committed any form of abuse or attempted fraud, without however being obliged to carry out a systematic check of all entries.

The Organiser reserves the right to extend, shorten, modify or cancel this Game due to events beyond its control. If, for any reason whatsoever, this Game does not run as planned, as a result, for example, of an intervention, fraud or failure of any kind whatsoever or any other reason beyond the Organiser's control that corrupts or affects the management, security, fairness or proper running of the Game, the Organiser reserves the discretionary right to cancel, modify or suspend the Game or to terminate it immediately, without participants being able to seek its liability as a result.

The Organiser may decide cancel the Game if it appears that obvious fraud has occurred in any form whatsoever in connection with participation in the Game or the determination of the winner or the prize.

ARTICLE 6: EVIDENCE AGREEMENT

It is agreed that the data contained in the Organisers information systems have evidential value with regard to connection elements and information resulting from computer processing relating to the Game organised by the Organiser.

ARTICLE 7: NAMING THE WINNER

The winner will be one of the participants who identifies one of the emblematic locations thanks to the indications and clues revealed by the Organiser in the Posts and who buys one of the products on which a winning ticket will be randomly printed. The participant must then post a photo, within 24 hours of its discovery, in a ‘story’ on his/her Instagram, Facebook or TikTok account showing the winning ticket and identifying the Official Accounts.

There are six (6) winning tickets in Paris and London et twelve (12) in Amsterdam, corresponding to a total of twenty-four (24) winners from among those who have entered in accordance with these rules.

ARTICLE 8: PRIZES

The winner will receive the following prize ("the Prize"), along with the companion of his/her choice:

• One (1) return Eurostar train journey in Standard for the winner and a +1, two (2) people, for an estimated value of 500 euros to one of the following destinations only from and to the following stations:
  • Paris Gare du Nord - London St Pancras
  • London St Pancras - Paris Gare du Nord
  • Amsterdam Centraal - London St Pancras
  • London St Pancras - Amsterdam Centraal
• One (1) hotel night for the winner and the +1 (1 double room) in the city featured on the winning ticket for an estimated value of 230 euros. The choice of hotel in the arrival city will be made by the Organiser and cannot be exchanged or refunded. The hotels will be:
  • in Paris, for the night of 14 or 21 June depending on the train journey dates;
  • in London for the night of 14 or 28 June depending on the train journey dates;
  • in Amsterdam for the night of 21 or 28 June depending on the train journey dates;

It is expressly agreed that journeys between the winners' homes and the departure and return locations or any other personal expenses not expressly stated to be included in these conditions such as accommodation, meals and/or transfers are excluded from the Prize and will be paid for by the winners.

This Prize is only valid for the dates, times and places set by the Organiser or Eurostar and subject to availability. The amounts of each prize corresponds to an estimated approximate value of 750 euros including tax.

Total prize values are given by way of a guide only and are subject to change.

Eurostar tickets are for journeys leaving from a station served by Eurostar trains and heading to a station served by Eurostar trains (more details on our routes on Eurostar.com). The prizes do not include the winner’s and the winner’s plus one’s journeys to their chosen Eurostar departure station. Eurostar “Sun” and Eurostar “Snow” offers are expressly excluded.

The Prizes are non-transferable, non-changeable and cannot be paid in cash or in kind. Therefore, no financial compensation may be claimed in substitution of the prizes offered. Eurostar may replace one (or several) of the prizes announced with another prize (or other prizes) of the same value, if external circumstances force this to happen.

Eurostar tickets are subject to availability. The winner should book as soon as possible to benefit from the prize on the selected date. As it is compulsory to select a return, the winner may not book the outward and return journey separately. The prizes cannot be divided and must be accepted as they are awarded. Eurostar cannot be held liable for any accidents or direct or indirect loss related to a prize that was won. In addition, Eurostar provides no guarantee regarding the usefulness or quality of the prizes.

All travellers should travel together for the outward and return journey. This prize does not include travel insurance. After the winner has made a booking for a Eurostar journey, no change, exchange or reimbursement is possible.

Except in the event of awarding prizes to the winner, no other rights, including intellectual property rights, are transferred to the winner.

Eurostar International Limited’s Conditions of Carriage apply to all journeys taken on Eurostar trains operated by Eurostar International Limited. Separate Conditions of Carriage shall apply for Eurostar services operated by THI Factory SA. The Conditions of Carriage can be found in all Eurostar sales outlets and on eurostar.com.

Eurostar’s aftersales conditions also apply to Eurostar tickets and can be found on eurostar.com.

ARTICLE 9: TAKING POSSESSION OF THE PRIZE

Once the winner has discovered the winning ticket on the item and posted a photo of the winning ticket on their Instagram, Facebook or TikTok account and tagged the Official Accounts, the Organiser will inform the winner directly at the location where the winning ticket was found to explain the conditions for awarding the prize. The winner agrees to provide their contact details to the Organiser for the purpose of the booking and delivery of the winning ticket.

If the winner does not accept the Prize or if the contact details are invalid, false or erroneous, or if the winner is not available on the dates relating to the Prize, the winner will lose the benefit of the prize.

To benefit from the prize, the winner must be available on the dates and at the times set by the Organiser or Eurostar and must provide the Organiser or Eurostar, at its request, with any document proving his/her identity. If at least one of these elements is not provided, the winner will lose all rights to his/her prize, which will then be awarded to an alternate winner.

The Prize may not, at the request of the winner, be the subject of a cash refund or consideration of any kind whatsoever, and may not be exchanged or replaced by a prize of an equivalent nature, unless circumstances beyond the Organiser's or Eurostar control oblige it to do so.

ARTICLE 10: USE OF THE WINNER'S IMAGE AND NAME

By accepting the Prize, the winners authorise the Organiser or Eurostar or the campaign partners to publish, distribute, reproduce and exploit, free of charge, their surname(s), first name(s) and images for promotional purposes on any medium of its choice, including social networks, without territorial limits and without this reproduction giving rise to any right to remuneration or compensation of any kind whatsoever other than the Prize. The media used may include, but are not limited to, Eurostar channels and those of the campaign partners.

In this context, the winners undertake to reiterate their consent in writing to the Organiser or Eurostar.

This authorisation will be valid for a period of one (1) year from the date of acceptance of the Prize by the winner. However, the content disseminated on the Eurostar's social networks may be kept for an indefinite period with regard to the archiving right also granted. The surname(s), first name(s) and photograph(s) of the winner are personal data. The provisions of article 13 shall apply. Refusal to comply with this clause will be considered as a waiver of entitlement to the prize, which will be reallocated to another winner.

ARTICLE 11: DISPUTES

Participation in the Game implies full acceptance of these rules.

Any disputed interpretation of these rules, as well as any cases not provided for, will be decided by a 3-member jury appointed by the Organiser or Eurostar. Any request concerning the interpretation of these rules must be sent in writing to the following address: 73/75 rue la Condamine - 75017 Paris. No request concerning the interpretation of these rules will be answered if it reaches Eurostar or the Organiser more than fifteen (15) days after the end of the Game.

These rules are subject to French law, regardless of the nationality of participants in the Game. Any difficulties in interpreting these rules and any disputes shall be settled in the final instance by the Organiser, Eurostar or by the competent courts under French law, regardless of the nationality of the participants in the Game.

ARTICLE 12: COMMUNICATING THE WINNER'S IDENTITY

Unless otherwise specified, the winner authorises the Organiser or Eurostar to use the winner's surname, first name and pseudonym to reveal the winner's identity, in its communication messages relating to the Game, regardless of the Eurostar's medium (any printed document, press, poster, TV, radio, Internet, including community sites such as Facebook, Instagram, TikTok etc.), in France, for a period of 3 months, without this use giving rise to any rights other than the prize won, it being specified that for the Internet medium, the territory is worldwide.

ARTICLE 13: PROCESSING PERSONAL DATA

In order to take part in the Game, and by accepting these rules, participants acknowledge and agree to the collection of their Instagram, Facebook or TikTok pseudonym, and for the winner, his/her surname, first name, email address and any other information necessary for the awarding of the Prize and the management of the Game (hereinafter together, the "Personal Data").

The Personal Data collected during participation in the Game is intended for use by Eurostar International Limited, a company incorporated in the United Kingdom, registered in England and Wales under number 2462001, whose registered office is at 6th Floor, Kings Place, 90 York Way, London, N1 9AG, (United Kingdom). By entering the Game, entrants consent to Eurostar using their Personal Data for the purposes of administering and participating in the Game, determining the winner, awarding the Prize and complying with legal and regulatory obligations.

This data is kept for the duration of the Game, plus the time required to process any complaints, for a maximum of three (3) months.

In accordance with Regulation No. 2016/679, known as the General Data Protection Regulation, each participant has the right to access, rectify or delete or her Personal Data, the right to limit its processing, the right to portability and the right to withdraw his or her consent at any time.

Participants may exercise their rights either :

• by email to the Representative of the Organiser's Data Protection Officer at the following address: dataprivacy@ddb.fr
• by post: DDB - 73-75 rue de la Condamine 75017, Paris (France)

Requests must be accompanied by a copy of proof of identity and the person's contact details.

Finally, the participant has the right to lodge a complaint with the Commission nationale de l'informatique et des libertés, CNIL, at the following address:

• CNIL 3 Place de Fontenoy, 75007 Paris

In the event of opposition to the processing of data or if the data proves to be erroneous or fanciful, the services linked to the collection of data may not be provided, and the Organiser may under no circumstances be held liable in this respect.

Consequently, persons who exercise their right to have their data deleted before the end of the Game will be deemed to have waived their right to participate.

It is compulsory for participants to provide their details so that winners can be selected and prizes can be delivered. Otherwise, the participant will not be able to take part in the Game and therefore will not be selected as a winner and receive a prize.

ARTICLE 14: LIABILITY

The Organiser's liability is strictly limited to the delivery of the Prize effectively and validly won. The Organiser will do everything in its power to ensure the delivery of the Prize, however it cannot be held responsible for the application of health measures, in particular due to the Covid-19 epidemic or any other similar epidemic, which would limit, delay or prevent the delivery of the Prize as announced.

This competition is neither sponsored nor managed by Instagram, Facebook or TikTok. Consequently, participation in this competition shall not, for any reason whatsoever and in any manner whatsoever, incur the liability of Instagram, Facebook or TikTok.

The Organiser may not be held liable for any malfunctions or any other reason beyond the Organiser's control that may lead to failures in the administration, security, fairness, integrity or management of the Game. In particular, the Organiser may not be held responsible for the loss of any data as a result.

The Organiser may not be held liable for Internet network congestion, the quality of Internet users' equipment or the quality of their access method, which could have repercussions on the connection time required to participate. Thus, the Organiser may not be held liable if entries are not recorded, are incomplete or are impossible to verify.

By taking part in the Game, each participant accepts and undertakes to bear alone, and to fully guarantee the Organiser, its subsidiaries and parent companies, employees and its communications consultancy agencies in this respect, any damage or loss caused or suffered by the participant as a result of taking part in this Game or as a result of coming into possession of the prize and its use, except in the cases provided for the applicable law.

ARTICLE 15: FILING AND COPYING OF THESE REGULATIONS

The rules are available in full on a landing page created by Eurostar, and can be accessed via the organic link on the Official Accounts and printed out.

The complete rules of the competition have been filed with SARL LEGRAIN CESCA et Associés - Huissier de Justice - 66, avenue des Champs Élysées - 75008 PARIS, France.

Any amendment to these rules and any decision by the Organiser will be the subject of an amendment to these rules and filed with SARL LEGRAIN CESCA et Associés - Huissier de justice, at the address indicated above.A written copy of the rules will be sent free of charge to any person who requests it before the end of the Game. This request must be sent, by post only, to DDB, whose registered office is located at 73-75 rue de la Condamine 75017 in Paris, France. The postage for requesting the rules will be reimbursed by sending a joint written request at the current slow rate (must be accompanied by the surname, first name and address of the participant, the title of the competition, and enclosing a Relevé d'Identité Bancaire (or RIP, or RICE).