Accessibility

Our commitment

Eurostar is committed to providing an accessible website. In simple terms, we aim to ensure that our website displays correctly and that key functions work on any browser that has a minimum 2% usage (as per the UK Government's guidelines). This doesn't mean that our website will be pixel perfect for everyone, however, our aim is that all users can access and use critical information and features on our website, regardless of the internet browser they use. We also aim to ensure that our website is usable by those who interact with it using popular assistive technologies (such as screen-readers), even if those users account for less than 2% of the visitors to our site.

 

Our work to ensure our website is accessible is ongoing and involves regular checks and tests against the Web Content Accessibility Guidelines 2.0 and the relevant recommendations of the British Standard for Web Accessibility, BS 8878:2010.

 

We regularly test our website and important changes we make to it on the main operating systems (such as Microsoft Windows and Apple OS X/iOS), browsers (such a as Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and devices (such as desktops, laptops and tablets). Where any issues or limitations are identified, we aim to record these here and ask that any users affected by these contact our Eurostar Internet Support team on 08432 186 186 for assistance in accessing the relevant content or features.

Accessibility limitations

  1. There are approximately six steps in our booking path, depending on the options you choose. We are only able to reserve seats in our reservation system for about 10 minutes. Therefore, if the technology you use to access our website is slow or if you feel that you may be unable to complete all the necessary steps for your booking in this time limit, you should contact our Customer Care agents on 08432 186 186 for assistance in making your booking.
  2. Also, be aware that some features work better when Javascript is activated. If you do not use Javascript on your machine, you might be experiencing a slightly degraded booking experience.

Tips

Here are some tips that you may find useful when visiting www.eurostar.com.

Text size

You may increase or decrease the size of the text displayed throughout www.eurostar.com by changing the size settings in your internet browser.

Google Chrome

From the Chrome menu on the browser toolbar, select 'Settings' then 'Show advanced settings'. Find the 'Zoom' section in the menu and then select the plus button to make everything on the page (including text) appear larger. The minus button will make everything on the page appear smaller. You can also use the keyboard shortcut Ctrl and + (Windows, Linux and Chrome OS) or ⌘ and + (Mac) to make everything on the page appear larger. The keyboard shortcut Ctrl and - (Windows, Linux and Chrome OS) or ⌘ and - (Mac) will make everything on the page appear smaller.

Mozilla Firefox

From the main menu at the top of your browser, choose 'View'. From the 'View' sub-menu, choose 'Zoom' (depending on which version of Mozilla Firefox you are running, this option may also be labelled 'Text size'). From this menu you can choose to increase or decrease the display of text, etc., on the web pages you are viewing. Alternatively, you may zoom in by holding down the Ctrl key and pressing the + key, or zoom out by holding down the Ctrl key and pressing the '-' key.

Internet Explorer

You can change your font sizes by selecting 'View' from the menu at the top of your browser, then selecting the 'Text size' option. On the 'Text size' sub-menu you may specify a new setting for your font size. Alternatively, in Internet Explorer 7+, you can increase the text size by holding down the Ctrl key and pressing the + key, or decrease the text size by holding down the Ctrl key and pressing the - key.

Safari

From the main menu at the top of your browser, choose 'View'. On the 'View' sub-menu, choose either 'Make Text Bigger' or 'Make Text Smaller'.

Opera

From the main menu at the top of your browser, choose 'View'. From the 'View' sub-menu, choose 'Zoom'. On the 'Zoom' sub-menu, you can choose a new percentage for your font size. You may also increase the text size by holding down the Ctrl key on your keyboard and scrolling the central wheel on your mouse forward (to increase the text size) and backward (to decrease the text size).

Access keys

In addition to a mouse, keyboard or other input device, you may also use the following access keys to navigate around www.eurostar.com:

  • Access key " s " - Jump to page content
  • Access key " n " - Jump to navigation
  • Access key " c " - Jump to navigation from this page
  • Access key " 0 " - Jump to accessibility information
  • Access key " m " - Jump to site map

How to use access keys in your internet browser:

  • Google Chrome 3.0+ (PC) - Hold down the Alt key and press the number of the access key you want
  • Google Chrome 3.0+ (Mac) - Hold down the Ctrl key and press the number of the access key you want
  • Mozilla Firefox 3.0+ (PC) - Hold down the Shift and Alt key and press the number of the access key you want. (In some version of this internet browser you may then need to release both keys, then press Enter to activate the access key.)
  • Mozilla Firefox 2.0 (PC) - Hold down the Shift and Alt key and press the number of the access key you want
  • Mozilla Firefox (Mac) - Hold down the Ctrl key and press the number of the access key you want
  • Internet Explorer 5+ (PC) - Hold down the Alt key, press the number of the access key you want, release both keys then press Enter
  • Internet Explorer 4 (PC) - Hold down the Alt key and press the number of the access key you want
  • Internet Explorer 5+ (Mac) - Hold down the Ctrl key and press the number of the access key you want
  • Safari and Omniweb (Mac) - Hold down the Ctrl key and press the number of the access key you want
  • Opera - Hold down the Shift key and press Escape, release both keys, then press the number of the access key you want

To find out what else you can do to get the most accessible experience from our website using your internet browser, please visit My Web My Way.

We welcome your feedback

This is an ongoing process, so while we've made a great deal of progress, we still have some work to do. We are working towards having a fully accessible site in the near future and will keep you informed about our progress.

 

If you experience any problems accessing www.eurostar.com or wish to report any problems you encounter, please contact us via email at contactus@eurostar.com or call 08448 224 777.

 

This accessibility statement was last updated on 5/2/2013.