Checking in

Checking in is quick and simple, just make sure you have your ticket and passport or ID to hand.

What you need

To check in you’ll need your ticket and your passport or identity card. If you’re travelling with children they’ll each need their own passport, even babies.

You don’t need to check in your luggage as long as you’re within your allowance and are able to carry it yourself.

How to check in

When you arrive at the check-in gates, simply scan the barcode on your paper ticket or on your mobile. If you have any problems, just ask one of our team for help.

Some tickets, valid on Eurostar but issued by other carriers, may not have a barcode so you'll need to check in at one of the desks.

If you don't have a seat number on your ticket, go to a check-in desk and we’ll let you know how and when you'll be given a seat.

When to check in

Your check-in time depends on what ticket you have. If in doubt, arrive with time to spare and relax with a coffee and a croissant before you board.

Standard, Standard Premier, and Eurostar™ carte classique travellers

Check in at least 30 minutes before departure, 45 minutes at busy times like weekends and bank holidays.

Business Premier and Eurostar™ carte blanche travellers

Check in at least 10 minutes before departure.

If you arrive a little early in London, Paris, Brussels or Ebbsfleet, head to our exclusive Business Premier lounge to enjoy complimentary wi-fi, drinks and snacks for up to 90 minutes before departure.

Travellers needing assistance

Please allow yourself an extra 30 minutes on top of your normal check-in time.

All travellers for ski trains

Check in 1 hour before departure.

Check in at Brussels Midi/Zuid

Check-in at Brussels-Midi/Zuid opens once the previous train has departed, so check-in times will vary.

Access to the Business Premier lounge for Business Premier travellers and Eurostar™ carte blanche holders is allowed up to 90 minutes before departure.