Checking in at our stations
What you need
To check in you’ll need your ticket and your passport or identity card. If you’re travelling with children they’ll each need their own passport, even babies.
You don’t need to check in your luggage as long as you’re within your allowance and are able to carry it yourself.
How to check in
When you arrive at the check-in barriers simply scan the code on your paper ticket or on your mobile. If you have any problems find the nearest member of staff and ask for help.
Some tickets, valid on Eurostar but issued by other carriers, may not have a barcode so you'll need to check in at a manned check-in desk.
If you don't have a seat assigned on your ticket go to a check-in desk, where they'll let you know how and when you'll get an assigned seat.
When to check in
How far in advance you need to check in depends on what ticket you have. If in doubt, arrive with time to spare and have a croissant. Due to increased passport controls give yourself at least 45 minutes at busy times such as weekends and bank holidays.
Standard Premier, Standard and carte classique travellers:
Check in at least 30 minutes before departure, 45 minutes during busy periods
Eurostar™ carte blanche holders and Business Premier travellers:
Check in at least 10 minutes before departure
Travellers needing assistance:
Allow yourself an extra 30 minutes on top of your normal check-in time
All travellers for ski services:
Check in 1 hour before departure
Check in at Brussels Midi/Zuid
Check-in at Brussels opens once the previous service has departed, so advanced check-in time will vary.
Access to the business lounge for Eurostar carte blanche and Business Premier ticket holders is allowed up to 90min before departure.