Rotterdam Centraal

By metro, bus and tram: www.ret.nl/

By car: visit www.googlemaps.nl for directions

NS Ticket gates

You’ll need to pass through ticket gates to enter and exit the platform area at Rotterdam Centraal station. To go through the NS gates, just scan the barcode on your ticket.

To access or leave the platforms at Rotterdam Centraal station, you’ll need to scan the barcode on your ticket at the station's ticket gates.

Smartphone users: if you store bank cards in your phone wallet, please save your Eurostar ticket to your Google/Apple Wallet or print it out before setting off.

Why this advice?

The station’s ticket gates are set up to read both ticket barcodes and digital bank cards, enabling commuters to tap in and out. Occasionally, these gates may read a bank card stored on a phone rather than an on-screen image of your ticket’s barcode. This will result in an incorrect payment of up to €20.

Saving your ticket to your Google/Apple Wallet or printing it out will help ensure that your ticket is scanned correctly and prevent undue charges.

What if I am charged in error?

Payments taken at Dutch stations’ ticket gates are managed by OVpay. Please visit the OVpay website to find out how to get a refund.

Tickets issued by other carriers may not have a barcode, so you'll need to speak to a member of staff or press the (i) button next to the ticket gates for assistance.

Once you’ve scanned your ticket at the NS gates, head to platform 2, where Eurostar trains depart from.

You’ll be able to access the platform 90 minutes before departure. Once you arrive, our team will check your tickets – ticket checks close 30 minutes before departure.

You’ll then go through security and passport control in the building at the end of the platform. You can then relax in the departure lounge, where you’ll find seating areas, plugs and vending machines, until it’s time to depart.

You’ll have two tickets – one for Thalys and one for Eurostar.

To access (or leave) the platforms at Rotterdam Centraal station, you’ll need to scan the barcode on your Thalys ticket at the station's ticket gates.

Smartphone users: If you store bank card(s) digitally in your phone wallet, we recommend that you print out your Thalys ticket or disable contactless payments (sometimes referred to as NFC) on your phone.

Why this advice?

The station’s ticket gates are set up to read both ticket barcodes and digital bank cards, enabling commuters to tap in and out. Occasionally, these gates may read a bank card stored on a phone rather than an on-screen image of your ticket’s barcode. This will result in an incorrect payment of up to €20. Following these guidelines will help ensure that your ticket is scanned correctly and prevent undue charges.

What if I’ve been charged in error?

Payments taken at Dutch stations’ ticket gates are managed by OVpay. Please visit the OVpay website to find out how to get a refund.

You can board your Thalys train up to 2 minutes before departure so there’s no need to turn up too early. Check the departure screen on the day to locate the platform your train will leave from.

Once at Brussels-Zuid/Midi, you’ll go through the Eurostar departure process for your onward journey to London. Find out more about the departure process at Brussels Zuid/Midi.

• Cafés, shops and supermarkets
• Cash machines
• The NS International ticket office, open daily from 07:00 -21:00 Monday to Saturday and 09:00 – 21:00 on Sunday
• The NS International Lounge, open daily from 07.00-20.00 on weekdays and 10.00 – 18.00 on Saturday and Sunday
• Baggage storage
• Self-service ticket machines
• Toilets with baby-changing facilities
• Bike rental and storage

To find out about disabled access at our stations, contact us here

Hertz station address

Weena 699, 3013 AM Rotterdam

Where to go on arrival

Exit the main hall of Rotterdam Central station. Walk 60 meters south towards Weena street. Turn right down Weena street and walk 150 meters to the Hertz location. It should take about 2 minutes to get there.

Hertz station facilities

• Collections
• Neverlost GPS
• Ski racks
• Child seats, baby seats
• Delivery and collection (on request)