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- Accessibility
Accessible travel
Everything you need to know about accessible travel at Eurostar, including who we can help, how we can help, how to book assistance, and more.
Eurostar travel assistance
At Eurostar, we believe that everyone should feel safe, secure, and supported. So, we want to make sure all our travellers have the assistance they need. Find out how we can help travellers with accessible travel needs.
Guide and assistance animals
Find out which travel documents are required and come prepared to get on board with your guide or assistance animal
Wheelchair user fares
If you’re travelling with a wheelchair, take advantage of our bespoke fares and travel areas designed just for you.
Companion fares
If you have a companion travelling with you to provide help during your trip, they may be able to take advantage of our discounted companion fares.
Assistance guide for travel between France, Belgium, the Netherlands and Germany
For more information about Eurostar assistance, please download our guide: Accessible travel policy for travel between France, Belgium, the Netherlands and Germany (opens in a new tab) (opens a PDF).
Assistance guides for our London routes
For more information about Eurostar assistance, please download our guide: Making rail accessible: Helping older and disabled passengers (PDF) (opens in a new tab) (opens a PDF) and our Making rail accessible: Helping older and disabled passengers (audio version) (opens in a new tab) is also available.
For more information about our onboard accessibility features, including priority seats, download our rolling stock guide (PDF) (opens in a new tab) (opens a PDF) and our rolling stock guide (audio version) (opens in a new tab) is also available.
The guides are also available in large print and braille – you can get a copy in any of these formats by:
- Emailing us using this contact form and selecting the accessible travel button. If we need more information, we will call you directly.
- Requesting a copy through any of our social media channels
- Visiting our ticket offices
- Calling us on the following number (select your language, then option 6):
The UK, the Netherlands and Germany: +44 (0)3432 186 186
France: +33(0) 1 70 70 60 99
Belgium: +32(0) 2 400 67 76
To find out even more about accessibility at Eurostar, download our Accessible Travel Policy (PDF) (opens in a new tab) (opens a PDF) and our Accessible Travel Policy (audio version) (opens in a new tab) is also available. This document is applicable only for travel from or to London. The creation of an Accessible Travel Policy document for travel on our other routes is in progress.