Special assistance

We recommend pre-booking special assistance no matter where you’re travelling from or to. However, if you’re travelling between any of the stations below or have a connecting journey, you must book before you travel.

Stations where you must pre-book

• Disneyland® Paris (Marne-la-Vallée)
• Lyon Part-Dieu
• Avignon TGV
• Marseille Saint Charles
• Amsterdam Centraal
• Rotterdam Centraal
• The French Alps (Moûtiers, Aime-la-Plagne, Bourg-Saint-Maurice)

• St Pancras International
• Paris Gare du Nord
• Brussels-Midi/Zuid

If you’re travelling between two of these stations, we’d recommend pre-booking but you don’t have to. You can turn up on the day and we’ll do our best to help.

As well as taking you to and from the train, our Eurostar Assist team can help with your bags. Just make sure they weigh no more than 15kg.

Stations

Eurostar Assist is available at:

• St Pancras International
• Paris Gare du Nord
• Brussels-Midi/Zuid

Your journey

You need to arrive at the Eurostar Assist meeting point 75 minutes before your train departs. The Eurostar Assist meeting point is always by the Eurostar ticket gates.

From there, we’ll take you through security and passport control to the departure lounge, where you can take a seat in our priority seating area.

When your train’s ready for boarding, we’ll take you to your coach. When your train arrives at your destination, we’ll meet you at the coach doors and guide you all the way through to Arrivals.

Whether you’ve booked a wheelchair space or you’re going to fold and store your wheelchair while you travel, you can get special assistance.

Eurostar wheelchair spaces

If you’re unable to walk 200m without help, you’ll need to travel in your wheelchair in one of the four spaces on board. Both spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train.

Eurostar seats for wheelchair users

If you can walk 200m and get on and off the train without help, you can travel in a seat and store your foldable wheelchair on the luggage racks. We can’t guarantee that there’ll be a ramp to and from the train but you’re welcome to use it if we’ve got one in place.

Stations with Eurostar Assist

If you need help with your bags at a station with Eurostar Assist, make sure they weigh no more than 15kg each. This is because our Eurostar Assist teams can’t help with bags that weigh more than 15kg.

Eurostar luggage allowance

• Adult ticket-holders: two bags (up to 85cm long) and one piece of hand luggage
• Child ticket-holders: one bag (up to 85cm long) and one piece of hand luggage

Stations with local special assistance

If you’re travelling from or to a station without Eurostar Assist, luggage assistance is decided by the local team. In France and Belgium, they’ll help with one bag (up to 15kg). In the Netherlands, they won’t help with any of your bags.

More about Eurostar luggage