Help
Login / Register
Alert

UK rail strikes on 01 and 05 October. Find out more

CONTACT US

With high numbers of people travelling, our contact centre is exceptionally busy. The best way to contact us is via our Contact Us form. We will prioritise urgent requests and respond as quickly as possible. If we need more information we will call you directly. For some queries, you can find answers by visiting our online Help Centre.

Comments and suggestions

To let us know how your trip went, get in touch with our Traveller Care team.

The best way to contact us is via our Contact Us form where you can provide all details about your enquiry, including attachments where applicable. This allows us to prioritise and investigate queries more efficiently. 

We are available from 08:00 to 17:00 (UK time) Monday to Friday and 08:00 to 15:30 (UK time) on UK bank holidays.

Otherwise, you can write to:
Eurostar Traveller Care team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
United Kingdom

Or call: +32 (0)2 400 67 76

Our contact centre is exceptionally busy. We’re doing our best to respond as soon as possible.

If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within three months, you may wish to contact an alternative dispute resolution service.

Lost property

If you’ve left something on the train or in one of our departure lounges email lost.property@eurostar.com.

Media enquiries

If you’d like a press pack or have any media-related queries, please email press.office@eurostar.com.

 

Otherwise, you can write to:

Eurostar Corporate Communications
Eurostar International Ltd.
Kings Place | 90 York Way
London N1 9AG

Bookings, exchanges and cancellations

- download your ticket
- change your travel date or time
- select your seat
- select your meal preference if you have a Business Premier or Standard Premier ticket
- view your options if your train is cancelled

No service fee, but exchange fees may apply depending on your ticket type. Find out more

Still need help? 

The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference.

You can get in touch with our team from 09:00 to 18:00 (CET) Monday to Friday and 09:00 to 16:30 (CET) on UK bank holidays.

Our team is also available on +32 (0)2 400 67 76. A 14€ service fee may apply.

Group bookings

  • Looking to make a booking for 10 people or more?

Get a quote or visit our Group travel page to find out how we can help you plan your journey.

Our team is available from 09:00 to 18:00 (CET) Monday to Friday and 09:00 to 16:30 (CET) on UK bank holidays.

Club Eurostar

  • Log into your Club Eurostar account to:

- Claim, redeem or share points
- View your points statement
- Update your account details

Still need help? 

The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference.

You can get in touch with our team from 09:00 to 18:00 (CET) Monday to Friday and 09:00 to 16:30 (CET) on UK bank holidays.

Our team is also available on +32 (0)2 400 67 76. A 14€ service fee may apply.