How can we help you?
Chat with our AI assistant or contact our teams.
Get instant answers 24/7
Our AI assistant is always ready to answer your questions, whenever you need it.
Popular questions or topics our AI assistant can help you with…
Manage your booking online
The fastest way to get your tickets, upgrade or change your trip is right here on our website. You can also select your seat or meal preferences, if applicable, depending on your journey and travel class. And you can view your options if your train is disrupted.
Log in to view your bookings. Or find a booking using your 6-character reference.
Check our FAQs
Find quick answers to common questions in our online Help Center.
Message our Support teams
Send your query or comment to us using one of the online options below. We'll reply as soon as we can.
Using your Eurostar account
Log in and message us from the Help section of your account.
Your details will be pre-filled to save time.
Don’t have a Eurostar account?
Use our contact form.
Call us
For urgent or complex requests, call us on +32 (0)2 400 67 76 (calls are charged at your local call rate, depending on the operator). When? Monday to Sunday, 07:00–19:00 (UK time)
A service fee may apply if you call us to make a booking or to change an existing booking.
For non-urgent requests, you may prefer to use our AI travel assistant or send us a message – our contact centre is exceptionally busy.
Write to us
Share a suggestion or get in touch with our Traveller Care team.
For travel to/from London, write to:
Eurostar Contact Centre 2nd Floor Kent House 81 Station Road Ashford, Kent TN23 1AP United Kingdom
For any other travel, write to:
Eurostar Contact Centre Place Marcel Broodthaers 4 1060 Saint-Gilles Belgium
Dispute resolution
If your claim to our Traveller Care team hasn't been resolved, or you haven't heard back within three months, you still have options with our dispute resolution service.
Open our dispute resolution guide (opens in a new tab) (opens a PDF) (PDF, 160 KB)
