Lost property
Where did you lose your item?
At one of our terminals: if you've lost a non-perishable item, it'll be kept at the lost property office at the station where it was found.
On the train: it'll be taken to the lost property office at the train's destination station.
You may need to pay collection, storage and/or postage charges.
Perishable items will be disposed of at the end of the working day – all the more reason not to forget that Camembert under your seat.Help us help you
To help us find your item more quickly, make sure you have the following details to hand when you get in touch:
Date when the item was lostTrain number (coach and seat number if possible)
Description of the item: colour, make/model, brand/style, any distinguishable features. For tablets and phones, a description of any screensaver that may display will help us identify any potential matches. If possible, include a picture of the type of item you have lost.
Your contact details and address
Date when the item was lost
• Train number (coach and seat number if possible)
•
• Your contact details and address
Station information
London St. Pancras
If you have lost something in our departure lounge or on board our trains, please email our Eurostar lost property office on lost.property@eurostar.com. All non-perishable items are kept for 28 days.
For anything lost in St Pancras International outside of the Eurostar area, you should contact the station’s lost property office on +44 (0)20 8090 9922 or customerservice@excess-baggage.com. Alternatively, you can register your lost item online.
Brussels-Midi/Zuid
The SNCB lost property office is open 24 hours a day.
You can register your lost item online. If it’s been found, you'll need to pay a €5 fee when you collect it.
Amsterdam Centraal and Rotterdam Centraal
Please speak to a member of staff at the OV Service & Tickets Shop.
Lille Europe
Tel: +33 (0)3 28 55 71 63
Email: ot.lille@cityone.fr
The SNCF lost property office is open 7 days a week from 07:30 until 19:00 (ECT).
More information about lost luggage [in French]