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Luggage on Eurostar

LOST PROPERTY

Left something at the station, or lost something en route? Find out how to track it down.
Important: Due to current travel restrictions, we're unable to provide our usual EuroDespatch luggage service and our bike on board service. Please check latest info here.

 

 

Where did you lose your item?

  • At one of our terminals: If you've lost a non-perishable item, it'll be kept at the lost property office at the station where it was found.
  • On the train: it'll be taken to the lost property office at the train's destination station.

Perishable items will be disposed of at the end of the working day – all the more reason not to forget that Camembert under your seat.

You may need to pay collection and/or storage charges. If you’d like your item posted back, a fee will be payable to the lost property office. If you live in the UK or the EU, a courier service is also available.

To help us find your item more quickly, make sure you have the following details to hand when you get in touch:

  • Date when the item was lost
  • Train number (coach and seat number if possible)
  • Description of the item
  • Your contact details and address

London St. Pancras Lost Property, Ebsfleet and Ashford

If you have lost something in St Pancras Station you should contact the station’s lost property office on 0044 208 090 9922. They will assist you with logging your lost item and helping you where possible. 

For anything lost on one of our Eurostar trains please email our Eurostar lost property office on lost.property@eurostar.com.

The Eurostar lost property office is open from Monday to Friday, 10:00 to 17:00 (GMT). All non-perishable items are kept for 28 days.

Brussels-Midi/Zuid Lost Property

The SNCB lost property office is open 24 hours a day.

Any found items will be handed in to the lost property desk and you'll need to a small fee of €5 when you collect it.

To claim your lost property once you're back in the UK, go to belgianrail.be/en/customer-service/lost-objects.aspx.

Amsterdam Centraal and Rotterdam Centraal lost property

Please speak to a member of staff at the OV Service & Tickets Shop.

Or call NS Customer Service on +31 (0) 30-7515155.

Find out more about lost property at Netherlands stations here

Lille Europe Lost Property

Email: ot.lille@cityone.fr

The SNCF lost property office is open 7 days a week from 07:30 until 19:00 (ECT).

More information: https://www.garesetconnexions.sncf/fr/gare/frlle/lille-europe/services/objets-trouves