Left something at the station, or lost something en route? Find out how to track it down.
Where did you lose your item?
- At one of our terminals: If you've lost a non-perishable item, it'll be kept at the lost property office at the station where it was found.
- On the train: it'll be taken to the lost property office at the train's destination station.
Perishable items will be disposed of at the end of the working day – all the more reason not to forget that Camembert under your seat.
You may need to pay collection and/or storage charges. If you’d like your item posted back, a fee will be payable to the lost property office. If you live in the UK or the EU, a courier service is also available.
To help us find your item more quickly, make sure you have the following details to hand when you get in touch:
- Date when the item was lost
- Train number (coach and seat number if possible)
- Description of the item
- Your contact details and address
Brussels-Midi/Zuid Lost Property
Tel: +32 (0) 2 224 88 62
Fax: +32 (0) 2 224 57 68
The SNCB lost property office is open 24 hours a day.
Any found items will be handed in to the lost property desk and you'll need to a small fee of €3.80 when you collect it.
To claim your lost property once you're back in the UK, go to belgianrail.be/en/customer-service/lost-objects.aspx.
London St. Pancras Lost Property
(also for items lost at Ashford and Ebbsfleet international)
Tel: 03448 22 44 11, then press 1
The Eurostar lost property office is open from Monday to Friday, 10:00 to 17:00 (GMT)
All non-perishable items are kept for 28 days.
Lille Europe Lost Property
Tel/fax: +33 (0) 3 28 55 71 63
The SNCF lost property office is open 7 days a week from 07:30 until 19:00 (ECT).
Calais Frethun Lost Property
Tel: +33 (0) 3 21 46 81 65