COOKIES AND PERSONAL DATA

Here you can learn more about how we, Eurostar International Limited, use cookies on our website and how to manage your preferences.

What is a cookie?

A cookie is a text file containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and goods and services you wish to purchase, and providing you with content that is relevant to you and your interests. You can find more information about cookies from these websites:

www.allaboutcookies.org
www.aboutcookies.org
www.youronlinechoices.eu

By using our website and our other online services, such as our mobile application or onboard entertainment, you agree to our use of cookies as described in this policy.
 

Across most of our sites, you can manage the cookies we place on your device through our Privacy Manager. You can also opt out of cookies through your browser settings. Privacy Manager is not available on snap.eurostar.com or our Onboard Entertainment portal so in these cases, you can opt out in one of two ways. You can either opt out using your browser settings and the process for opting out is described on the websites listed above. Alternatively you can opt out by using the individual opt out links for specific cookies and technologies listed below.

Find out more about how to opt out of cookies through your browser settings through the websites above.

What cookies do www.eurostar.com, the onboard entertainment portal and the Eurostar app use?
 

Strictly Necessary Cookies
These cookies are necessary in order for you to navigate our website. They are used for online booking. They remember things such as the dates you wish to travel and the number and names of passengers and pass this information from one page of our website to the next. Without them you won’t be able to book online because when you move through the booking process, the website won’t remember the information you’ve already given us. For the website you can opt out of Strictly Necessary cookies through your browser settings, though doing so will result in you not being able to use our website properly. For the app and the onboard entertainment portal, you are not able to opt out of these as by doing so will make the app portal unusable.


The following Strictly Necessary cookies are used on our site:

Name Description Usage
applicationPrivilege Zeus website
estarWeb Zeus website
has_js Drupal website
SESS Drupal website
eurostar_cookiecontrol Drupal website
esClientId Enables email address encryption website
_estarCID Tells us when you have sent a request to the website, e.g. by clicking on a button website
_estarMobile Tells us if you are viewing the mobile version our site. website and app
esAuthToken Keeps you logged in to your account website and app
locale Allows us to set your default language preference website and app
serverDataSession Keeps you logged in to your SNAP account for duration of that session website 
serverDataSession.sig Keeps you logged in to your SNAP account for concurrent/multiple instances at any point of time website 


Performance Cookies
These cookies collect information about how visitors use our website, such as which pages visitors go to most often and if they get error messages.  This helps us improve how our website works. The Performance cookies we use are provided by third parties, though we retain control over how your cookies data is used.
The following Performance cookies are used on our site:
 

Analytics
We use cookies provided by Google Analytics (for our website and onboard entertainment portal) and Firebase (for our app) to help us understand how you got to our website or app, measure the effectiveness of our advertising and understand how visitors use our website or app. The information helps us learn things such as what pages are more attractive to our visitors, which of our products most interest our customers and the kind of offers our customers like to see. To opt out  of Google Analytics on the website and onboard entertainment portal go to https://tools.google.com/dlpage/gaoptout and to opt out of Firebase on the app, visit the privacy manager screen in App Settings.

Name Description Usage
__utma Analytics website, portal and app
__utmb Analytics website, portal and app
__utmc Analytics website, portal and app
__utmz Analytics website, portal and app
_ga Analytics website, portal and app
BCSI-CS-69771BD84A9ADC7B Analytics website, portal and app
global_ad_shown

Used to serve adverts through the entertainment portal. 

onboard entertainment portal
visitor_id

Captures information about how the Onboard Entertainment system is used (number of users, programs watched etc). 

onboard entertainment portal


Conductrics and Optimizely
We use cookies provided by Optimizely and Conductrics to test changes to our website and to help us personalise the content across our website to offer an improved customer experience. These tools store information about your current sessions.


Name

Description

cp-sess

Contains a record of content seen, metrics and events to enable a consistent customer experience

optimizelyEndUserId

Contains the unique ID of the visitor for Optimizely

optimizelyRedirectData

After Optimizely has executed a redirect experiment, stores various data from the original page

To opt out go to https://www.optimizely.com/legal/opt-out/.


Medallia
We use cookies provided by Medallia to display surveys to our visitors. The answers to these surveys allow us to improve the customer experience. Medallia cookies prevent visitors from seeing the same survey more than once.

Name

Description

backendDataInSessionFlag

Flag that indicate if we retrieve user based targeting data in the current session

kampyleUserSessionsCount

Tracks number of sessions user has been in the browser

DECLINED_DATE

Timestamp indicating when an intercept was last declined / survey was last closed

kampyleUserSession

Timestamp indicating when the user has started their session

kampyleSessionPageCounter

Tracks the number of pages the user has been in the session

kampyleInvitePresented

Flag indicating whether an intercept was presented in the session

kampylePageLoadedTimestamp

Timestamp indicating when the page was loaded. Used for time on page targeting

kampyleUserPercentile

Number between 0-1 used for percentage of users targeting

LAST_INVITATION_VIEW

Timestamp for when the last intercept was presented

kampyle_userid

UUID for identifying a user


Decibel Insight
Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms to help us improve the usability of our website.

For more information about the data practices of Decibel Insight, please visit their privacy policy - https://www.decibelinsight.com/privacy-policy/. To opt out go to https://www.decibelinsight.com/OptOut/.

 

Name

Description

da_sid

Contains the unique ID of the session (or visit).

da_uid

Contains the unique ID of the visitor.

 

Tealium

Tealium stores information such as pages visited, clicks and bookings to allow us to understand what information and products might be of interest to you. We the tailor the content of our website and adverts appropriately

Name Description
ses_id A unique identifier for the session.
_st  A Unix/Epoch time stamp registers whenever a user is active on the site
v_id A unique identifier for each visitor.
_ss Indicates if the page viewed is the first in a session.
_pn The number of pages viewed during the current session.
_sn The number of sessions for this visitor.


Functionality Cookies
These cookies enable us to remember choices you make and provide enhanced, more personal features. For example, we place a cookie on your computer or mobile device to identify your country and (if applicable) language preferences.


The following Functionality cookies are used on our site:


Name

Description

uk_train_search_form

Drupal

personalisation

Drupal

ccShowCookieIcon

Drupal

player_times Enables playback to restart a video from the point where the viewer left it. 


Advertising Cookies
These cookies collect information about your browsing habits in order to deliver adverts to you that are relevant to you and your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of an advertising campaign. These cookies are not used on our mobile app or on our onboard entertainment portal. We may share this information with third parties for these purposes and, in accordance with our Privacy Policy, we may combine Advertising cookies data with data we receive from third parties.
The following Advertising cookies are used on our site:

Double Click (Google)
This cookie analyses the success of our advertising campaigns across the internet by measuring how many adverts that are clicked on result in a purchase. This helps us avoid showing you adverts you are not likely to be interested in. You can find out more generally about Google and its advertising policies and principles at http://www.google.com/policies/privacy/ads.

Cedar
We have granted permission to Cedar Communications Ltd to place pixel tags on our website and set cookies on your computer or mobile device.   This information is collected and shared with third parties to show you adverts for our services, including ancillary services such as hotel accommodation or car rental based on train tickets you have purchased through our website.  

Krux
We have granted permission to Krux Digital, LLC to use HTTP cookies, HTML5 cookies, statistical identifiers and pixel tags on our website and our onboard entertainment portal, and mobile device identifiers on our mobile app.   Information from these technologies is collected, uploaded to and analysed in our Krux data management platform and shared with third parties to provide audience targeting, personalisation and optimisation solutions for advertisers and publishers. Through our data management platform, we may link cookie data from your device with personal data you provide to us or to our third party sales partners when you book to travel with us.

For more information go to http://www.krux.com/privacy/. To opt out go to http://www.krux.com/privacy/consumer-choice/.

Google Adwords
These cookies collect information about how you use our website, such as which page you go to and what searches you have performed to enable us to provide more relevant messages to you across Google’s platforms. You can control the information Google uses to show you ads at https://adssettings.google.com.


Facebook
These cookies analyse the success of our advertising campaigns on Facebook by measuring how many adverts that are clicked on result in a purchase. This helps us avoid showing you adverts you are not likely to be interested in. They also collect information about how you use our website, such as which pages you go to, to enable us to provide more relevant messages to you across Facebook. You can control the information Facebook uses to show you ads at https://www.facebook.com/ads/preferences


Adara
These cookies collect information about how you use our website, such as which page you go to, to enable us to provide more relevant messages to you across the internet. For more information go to https://adara.com/privacy-promise/. To opt out go https://adara.com/opt-out/

How else does the app store data on my phone?


The app uses your device’s local storage - data which is stored on your mobile device. The data is kept alive even if the app is not running, but is deleted when the app is uninstalled by the user. This is managed by the operating system and may vary between iOS and Android devices. 


So that customers can access their bookings and tickets through the app, we temporarily store ticket and booking data in the local storage of customers’ mobile devices. We store, for example, the names of passengers, contact details, route and dates of travel. This data is deleted from the app once the passenger has travelled. 


Push Notifications


The app has the option to allow Eurostar to send users Push Notification and Location based messages. You opt into this after you download the app (versions 6.1.0 onwards) and can opt out through your device’s settings screen at any time. If you choose to allow us to send you Push Notifications or Location messages, we will use the data provided to help provide you with local information and services to enhance your travel experience. 


How up to date is the information in this policy?
We will update this policy if we introduce new cookies or change the way we use the cookies described above.

Third party websites
Our website contains links to websites managed by third parties. We don’t know what cookies those other websites use. Please check the cookies policies of those third party websites if you would like to know more.

 

21st May 2018